Guys, I just wanted to say that I admire Microchip for doing this video response. The CEO himself have called Dave and thanked him for the product review he did. Now that's first class customer service! :) Two thumbs up, Microchip. Making mistakes isn't important, learning from them is! Way to go, indeed. Arye Segal.
my level of respect for this company went up a million times because of this video. i don't think there's any other big company that would make a video like this.
I wasn't sure whether I should start with AVR, or PIC. This video sealed it. The fact that you guys have enough of a sense of humor to laugh at yourselves, makes you a company I want to deal with.
I think I had this meeting when I was at some other company. This explains why I go out of my way to not buy things with 1) subscriptions to get fixes for bugs 2) software based on free tools repackaged for a purchase fee to get a new fancy logo splash screen 3) coffee makers with locked in pods 4) cars/electronics that are not repairable 5) printer ink beyond 5$ a unit 6) razors 7) fpga's with overpriced IP 8) electronic things without somewhat available schematics 9) things with copy protection that is not easily removed 10) things that are obviously designed to use the support dept for additional revenue 11) food that contains GMO 12) things with dongles 13) and my favorite software you have to buy _and_ subscribe to use
i think it's very brave that you made this reply video. I lost my spare pickit2 and ordered a spare pickit3 now.... I sure hope it supports the external programming app now.
FYI it's 2024 and I bought a Pickit3 (I know the updated model exists. I don't have ready access to buy it here). My entire reason for buying this device over a generic was literally this video. You guys are awesome.
@@MicrochipTechnology wow you guys replied. This video is 14 years old haha. Awesome support. The product is pretty great too. Flashed an EEPROM and it was easy enough.
Good for you guys for being geeks all the way!!! I have been working with your products since 1997 and Im still a huge fan! And for what its worth I love all my PIC programmers but the PM3 Ive gotta say I love the most!
I bought pickit 3 many years ago but have never used it. After seeing the EEV blog video & now this video - is it worth my time to hook the unit up & start using it? I'm confused having read the comments. Is there a step by step easy guide to go regarding the software to use / update & all should be well? Perhaps a RU-vid vid?
I have the circuit, pickit 2 and MPLAB IDE. It was fine for programming but MPLAB sucks (lot of features those all modern IDEs have are missing). I decided to try MPLAB X and pickit 3... hm it was surprised how buggy it is! sometimes it loses device ids sometimes it doesn work al all. Pickit 3+ MPLAB IDE was also buggy. I was not able to program the device. maybe lvp issue i don't know but pickit2 able to do this. So i'm still using pickit 2 + it's standalone program and other IDE for writing the code to have as minimal auto-completion and mplab ide only for debug purposes. Very confusing. Next time i will think properly before doing such experiments and trust the microchip.
Hi guys, I started off straight into the pickit 3 and honestly I find it amazing. Why do guys hate it so much, I mean OK i never use the programmer to go feature ... right... but just clicking the Program icon in MPLAB is pretty fantastic fro me considering that I was used to using the JDM type programmers and WINPIC. After watching Dave's EEVBLOG #39, I bought both the pickit 2 and 3 because I needed to use some chips not supported by the pickit 2, but I enjoy the pickit 3 to the max, I haven't used my pickit 2.
Kudos to Microchip for this video response. They went further than any company to address a bad review of their product. Although giving their reasons for the design seemed a little unnecessary, its understandable. They wanted to defend their reasons, seemingly not for redemption of their ego, but to stress their design was not profit margin based. "fixing" the led's is over and above what I have come to expect from any company. Though, I just bought a pickit 2, for the logic analyser.
I love the spirit of the video specially if those are the actual employees (I'm pretty sure thy are). Too bad it seems they still missed their target after all this. Based on comments I guess PicKit 2 it is.....
Good choice! I am just doing a project on dspic33, after using cortexes for a while. I am aging at 10x speed. Half my hair is gone already, after just a week.
amazed by the quality of your response. top marks. instead of just the standard corporate route of writing a text statement disputing facts or apologising and promising to do better, you do *this* - along the way saying Yes, we admit we got it wrong; Look what we're doing to fix it; There are a couple of things you didn't understand; we care and we're listening. and we get it. this is like a textbook wet dream case study for that new breed who advise businesses on how to adapt to social media.
I'm in the middle of deciding which product to start with. Thank goodness I've seen the review and response. I'm definitely going the ARM route with JLINK EDU and Texas Instruments.
great :D Im glad you guys at least havent lost your humour during development of the PicKit3 ;) .. But to be honest, I never used the PicKit2 so for me the PicKit3 just fits my needs.
If Microchip shows serious commitment to supporting Free Source tools (Linux), I may cancel my move to AVR. I do not run and will not run Windows at home. Great response, Microchip. Now, hold the promises.
Com'n guys. You sell products because people like us buy it. If your new product under performs or is in any way slightly inferior to the product its replacing then you guys have to rethink your strategy and FIX it !
help me out.. mplab x says "The target circuit may require more power than the debug tool can provide. An external power supply might be necessary. Connection Failed." have any idea..
+Shahe Ansar I got it working with the help of a standalone programmer but I want to use the go-to function.Is there a solution...Anyways thank you for your reply
At least, you guys have humor :-) What's about a PICkit 3 programming software with this fine "auto program" feature like for PICkit 2? That would be neat!
wow thats the best response they could ever make! Its funny but at the same time says that they admit the screw up and are really trying to fix it. Professional looking video too!
I work for Microchip and I can tell you with total conviction that it is the best company I've ever worked with during my 30 years in the industry and almost 7 years with the company.
Update - "PICKit 3 Stand Alone Programmer Application v1.0 Released - Wednesday, February 02, 2011 2:11" for something that Mike had "almost done" 2+ years ago... ugh, punch to the stomach for my misplaced respect. Quick to a response video, but obviously implementing the changes isn't a priority
pretty sad/bad, but I understand you are trying to make a point! Still funny tho. Add features/function and make profit by increasing unit volume sales.
Thanks for the reply. Solved my problem by reverting PICkit3 to MPLAB mode with MPLAB IDE v8.70 then upgraded with MPLABX v3.61. PICkit3 now connects smoothly including MPLAB IPE v3.61. I know now where to ask for help, thanks again sirs.
