If you are not sure which brand to go with, feel free to speak to one of our pros to receive guidance. You can call us at 866-399-0206 or email us at info@gotductless.com
I love your videos but please fix the audio going forward. Last 2 videos have this reverb/double audio effect. You have great info so please keep the great content coming!
Great video and honest review. I like your quote "you get what you pay for" . We installed the 12k Mr. COOL unit and have had several issues. They definitely do not stand behind their product and Customer service is non-existent. We are having the current unit ripped out and replaced with Mitsubishi from local HVAC company. Mr. Cool buyers beware. Buying their product is like rolling the dice. Maybe we just got a lemon.
Good points. Mitsubishi can also have issues if its not maintained or installed properly. A big thing that separates the two brands is Mitsubishi streamlines their customer service so there are plenty of decision makers in the supply chain to get things resolved quickly. You can lack this customer service if you buy Mr. Cool from a big box store and your only access to their customer service is through their main line. We have not heard good feedback from people calling in (as yourselves). We have had a great experience because we work with 1 rep who can make problems go away quickly. Thanks for the feedback!
It seems you just glossed over the fact that the Mr. Cool is 115V and the Mitsubishi is 230V. That's a *BIG* difference! That's also the main reason the the Mitsubishi has such better ratings. Pretty much all appliances run more efficiently when they are made to use 230V. Also many people who install one or the other don't have 230V at the location they want to put one in. I don't think you emphasized this difference at all. It also makes the other comparisons pretty much invalid, making this a REALLY _"apples to oranges"_ comparison.
That is actually a good point. Thanks for the input. What we've seen is people buy Mr. Cool mainly because they save on labor and equipment cost while still having a 7 year warranty. Efficiency ratings and such are an added bonus. But nonetheless you have a valid point.
Mr. Cool is an option for homeowners whether contractors like that fact or not. Maybe they think DIY systems will take business from them. Although that may be partially true, there is still room in the market to have both. Some Mr. Cool products come out of the same factories as Gree, etc.. It is best to look at all options without bias and determine what makes the most sense for each project
Mr. Cool is for people who want a very very good AC unit, but can’t spend 7K on an install. The Mitsubishi is probably better in the long run, but you can throw out a lot of mr. cools before you equal one pro installed unit. I have both in my houses. Both are excellent for different reasons
No contact, the Mitsubishi is the winner. For the DIY guy, if they want to do it every 3 years, on the Mr cool system, more power to them. I'd rather have a system that I don't worry about for 12 years. One person commented on the audio quality, I have to agree.
Very good info. Thnx for sharing. I am researching split systems now for my home. Very good perspective. What to consider? Thnx for sharing your expertise. Best wishes.
The Mitsubishi is not aimed at diy, however in the small size single head units they are diy adjacent, the units come precharged you just have to evacuate the linesets, which is not that hard, and the equipment is pretty cheap. When you get into the multi zone units from them they get exponentially harder for a diy install with having to add freon to makeup for your linesets and your indoor air handlers, vs the mr cool, which seems like its pretty much diy no mater what. The other thing to note is that decibels are not a linear scale, every 3 DB is roughly twice the noise, so every plus 3 is significant.
Mitsubishi is not a DIY system. Mitsubishi likes their equipment to be installed by a professional so they know the refrigeration and electrical connections, and start-up, are done correctly. There are large portions of the installation that can be done by someone handy but the final connections should be done by a professional. On the other hand, Mr. Cool is a fully DIY product for those customers that might not be able to afford a trade contractor (can be very pricey). Mitsubishi is definitely quieter than Mr. Cool that's for sure.
Hello, I have a Senville SENL24CD/IX. I am needing to remove the squirrel cage fan but there is no access to the motor retaining screw. Based on the maintenance manual it looks as though the evaporator needs to be lifted up on the motor side to access the retaining screw. Unfortunately the refrigerant lines going through the wall will not allow me to raise the evaporator. Is this the design? It's basically impossible to do unless I pull the unit off the wall way high in the air just for routine service?
@@gotductlessusa I did find a video that shows how. It's a bunch of hard to get to screws and you lift the right side of the evaporator just enough to get a screwdriver in there to loosen the retaining screw. Thank you for responding. I will be replacing this unit with a Mitsu since the cleaning didn't fix it.
to note - warranty from Mr. Cool: warranty form dated 6/27/2022, standard 5 years parts, and 7 year compressor warranty (reading the fine print - warranty starts 120 days after the manufacture date of the particular unit). you can enroll in a limited lifetime warranty for the compressor by agreeing to the " MrCool Care" program -a bi-annual charge, providing you with a cleaning kit to clean the condensing coils. let's be real, of course you get what you pay for, and for a decent quality unit, it come down to the initial installation and maintenance-up keep on the units. i'm quite sure you'll have to replace the odd part (noisy motor) on a Mr. cool unit a few times before a properly installed and upkept Mitsubishi unit has any issue... cost + capability of installing your own equipment VS. paying the going rate for the top quality unit, installed by a pro, considering longevity... if you get 10 years out of a Mr. cool unit, for about a 1/4 of the cost plus your time to install, worth it to some? i do not own a Mr.cool, or any heatpump-split unit yet, but i'm considering options currently, and am the handyman type capable of the install. (i'm actually looking at Senville and other cheaper units that seem to have good reviews)
Exactly! Good summary of points that every purchaser needs to consider. Btw Senville is probably made in the same Chinese factory as Mr. Cool. It's just different private labeling. The customer service is what makes or breaks the brand. We have had a good experience with Mr. Cool because we have one of their reps on speed dial who can make quick decisions. If you don't have that, I'm sure it would be difficult to work with them. Same applies with Senville and others.
Mr Cool is easiest to install, but much pricier than a Medea mini-split and vacuum pump ($70 Amazon). You need the pump to suck down the supply lines and indoor unit before opening the pre-charged refrigerant. Also allows you to cut-flare the tubing for correct length rather than having to coil extra tubing like w/ Mr Cool. You can use the vac pump later on your automotive AC. Medea (China) makes most mini-split brands (Pioneer, Della, ...) except a few (Mitsubishi, Daikin, ...). A few mini's (ex. EG4) can run on a combo of grid plus solar panels (direct, no inverter needed).
I Bought a 12K BTU 115V Unit that Came with One indoor Handler. Can I Add Another Indoor Unit To Cool/Heat Another Small Room? If So, How? Do I Have To Get The Same Make/Model Of Indoor Unit? Or Can I Get One From A Different Maker?
You cannot add another indoor unit to that outdoor unit. You would either have to upgrade the outdoor unit that you have or install a separate system. You have to use the same brand if you plan on upgrading your outdoor unit from a 1 zone to a 2 zone
Great comparison!!!! We switched from Mitsu to Samsung at our company and have been extremely happy with them, y’all should take a look at Samsung as a premium product offering!
Does your company do both a) only product sales and b) installation? 1. For what reasons did you switch from Mitsu to Samsung? 2. Would those reasons be important to the home owner installing the system with the help of the pro that does the final work gas charging etc.?
Is AY better than AP series, how does it behave in heating. Does he go to DF often. I read that it goes to DF every 30-40 minutes, and even has unnecessary DF below 4°C, when there is no ice at all. Is the painful option for primary heating AY or FT ? I wanted to buy AY, but user comments are mostly negative regarding heating, especially at slightly lower temperatures, precisely because of frequent and unnecessary DF. They mention some "fuzzy logic" . I would still listen to you: AP, AY or FT, which would be your decision if you were buying for yourself.
Hello. Why does the new AY go into defrosting the external unit when there is no need because there is no ice at all, it is completely dry. Is it a program setting and can it be loaded? In this way, it only destroys her SCOP. I think you are the only one who could give us the right information about this? Thanks in advance!!
Mitsubishi vs. Mr. Cool? Neither. Consider the EG4. It runs on solar panels or household 110VAC. Cools in summer, heats in winter, on solar panels. My electric bill loves it.
I called Mr Cool's sales number on Tuesday morning, the 2nd of July 2024. I wanted to find out about the heat pump rebates that are available for qualifying equipment. I wanted to know which DIY models were eligible for the rebates. There is zero information on their website. I stayed on the phone for 30 minutes, and every few minutes, I was prompted to press * to get a call back when the next sales person was available. I finally decided to try that. It is now Friday afternoon. I have not heard back from them. Imagine how much fun it would be to get service, if they can't even get back to a sales lead after 4 days! I won't be buying a Mr Cool unit.
Thanks for that information. They do rely on their resellers to provide that type of information. However, you are right: they should be more responsive.
Not necessarily. It depends on zones. If you have an open space then you can do 1 large unit. Or if you have a master suite that has a bathroom and closet then you would just have 1 unit in the master bedroom and that would cover the bathroom and closet. Mitsubishi also has mixed options for multi-zones that allows you to use both ducted units and ductless units on the same outdoor. Let's say you wanted all the bedrooms to be the same temperature and the rest of the house to be ductless units. With Mitsubishi units you can do that. Mr. Cool you would need to be strategic with design as they don't have that hybrid mix option.
Mr. Cool warranty. Limited Lifetime* & 7 Yr Replacement* on Compressor + 5 Yr Parts 4th Gen DIY®s have an optional LIMITED LIFETIME compressor warranty*, a 7-year compressor replacement* warranty, and a standard 5-year parts warranty for the original registered owner.
Mr cool isn't the only self primed system that a homeowner can do, I have a pioneer, and there are others. All a ductless unit is, is a glorified window unit.
@@AlanSanderson-u4t Apparently, it is difficult to get replacement parts from Pioneer. Ben from The Hollar Homestead is evidently having a really, really hard time getting a part for his. I have no idea if Mr Cool is any easier to get parts from. Take care and God Bless.
Mr. Cool can be returned to Lowes or Home Depot and replaced with little effort. Mitsubishi.... have to use and installer, don't kid yourself, and its expensive.
That is a fair assessment. Typically Mr. Cool doesn't last as long as Mitsubishi so some people prefer longevity vs. affordability and convenience. Everyone is different!
You can check the Mr. Cool website for contractors near your zip code. There will be contractors that don't want anything to do with it but that doesn't mean that is true across the board
@@gotductlessusa about three hours, and saving $4000. and yes, I understand how to do stuff like that, but i could not believe how easy it was to do. But it isn't for everyone, and the Ac guys are at least in Florida, outrageous and not very good.
@@robertcarullo4926 i feel comfortable for most except getting 240v breaker and outside shutoff thing. I would need to hire electrician anyhow. And my region requires permit from city as well. For me it is worth $3000 installation cost that includes elec work. Hope i could have diy
That's our fault! Bottom line: go with Mitsubishi if you got $$$ and want to have a long lasting system. Go with Mr. Cool if you're on a budget and want a DIY project :)
@MrSixtycycle 0 seconds ago I have tried for two days straight and being out of AC for 4 days in SWFL. I get no returns on my emails Or phones calls. I get nothing but customer service saying you have a ticket in but sorry no idea when they will contact you. Shop is over 100 degrees for 4 days now. Humidity is 100%. This is ridiculous that no one can process a warranty board. I had an E1 and an F4 did all of the checks described per their videos all point to a condenser board. Still no tech support or warranty support, my god what is wrong with MrCool. Called Ingram water and air since I purchased from them. Same response from their customer service, no help sorry. They are all in the same building yet can’t do anything to assist. Someone at the top has to know and read the poor reviews. I’m calling Ky attorney general tomorrow if I don’t get a response see if Russel will help!! Leave BBB report folks no honoring your warranty is lawless. I spent the extra on Mr Cool over cheaper priced units (which are all the same) and no get this, ruined cars and bikes in my shop. Start acting like what you sold me as a great company…
Hello- we're really sorry you experienced that with your system. Good feedback for others. It sounds like you purchased from Ingrams- feel free to reach out to us (866-399-0206) and we can try to contact our sales rep to try and get a faster response for you to get this resolved. Hopefully we can help you out of your crisis
if you have 2 1800 sq ft homes and you had a new ac unit put in one home and whatever minisplits that would be required for the other home and they ran the same amount of time and everything was equal would the minisplits save more on your electric bill?
It would be more efficient with mini splits. Reason being most likely your amp draw will be less to begin with and the SEER ratings of mini split outdoors are higher than conventional ac on average
Was expecting a installed side-by-side comparison, actually proving by measuring the water draw in the BTU capacity output, using test equipment and software quick to prove which one is producing more or less BTU output per watt of energy efficiency. That they actually output what they state in their advertisement Not just talk about specs off of a piece of paper .
That's a good idea but a pretty expensive one. Our objective is to give a high level overview of what people should be considering when trying to buy a system. There are a lot of factors to consider as we discuss in the video. We can do an actual output reading of each unit but that would have to be its own video. Thanks for the feedback
No, a pro installer is legally required to work on the refrigeration side of the unit. Non-licensed consumers can't handle refrigerant. That being said, the contractor doesn't need to do the entire project themselves. Mitsubishi cares about the units being installed correctly. As long as a pro is able to start it up and sign off on it, you'll get 10 years warranty.
