What do i do if my phone goes nuts and i need to force it to restart? The old way was simple: you just took the battery out. But what are you supposed to do now? It took almost ten minutes to get the phone to shut down. Even when the words apoeared on-screen where you touch it and the phone restarts it was unresponsive. As i said it took ten minutes to restart. So what did you actually do to open that phone? What was the green lollypop thing you stuck on the back? What did you slide round the sides?