MTG | Wizards of the Coast Customer Service is bad!

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Hey folks!
Today we are talking about the fact that Wotc Customer Service needs weeks to respond and then does not help you out the way they should!
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Опубликовано:

18 мар 2024

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Комментарии : 31

@NerdAndProudOfIt 4 месяца назад

Please tell me about your experiences with WotC’s customer service in the comments! 😁👊🏻

@DR-pb8hx 4 месяца назад

I have had good service, I actually had a full missing 30th anniversary box as I ordered 2 but they sent me a full replacement. That being said, I did that immediately so perhaps if I had waited i would have received the same thing as you.

@NerdAndProudOfIt 4 месяца назад

@@DR-pb8hx⁠hey DR! thanks for the comment! really appreciate it! good to hear! glad you got a replacement without problems! and indeed, i was very late, so i guess it’s fair to not expect a 1:1 replacement for an old product. i just would have liked better communication about what suits me as a replacement, but there was none, unfortunately. 👊🏻

@CardboardTutor 4 месяца назад

Man, that sucks! 😭 Noticed my most recent SLD (Raining Cats and Dogs) had several minor quality issues, but I thought I’d let it slide. Later when sleeving up the deck I realized that one of the special art Plains was missing… after waiting for weeks for an answer, they now want me to send my whole deck to them so they can replace it. Bet they won’t send me a shipping label and cover the customs fees when they send it back… 😅 Hope to be able to convince them that just sending the replacement Plains would suffice. 🙈

@NerdAndProudOfIt 4 месяца назад

it’s super weird how they approach these things! sending a whole deck for a missing card, sending random boosters for missing and faulty cards, not covering custom fees (a replacement should have 0 value anyways). i have not ordered anything since mtg 30, but i surely won’t anymore. always drama 😂👊🏻

@Nooneaskedforthis 4 месяца назад

I can't believe they claim to not pay attention to secondary markets but at the same time layering in reprints and pricing boxes precisely based on secondary market prices. You should open the packs on stream to see what you get ;).

@NerdAndProudOfIt 4 месяца назад

hey dm! yeah, it is a bs claim 😂. they are monetizing the secondary market as best they can! yeah, i will open the packs on the channel, if i open them, for sure! 😁👊🏻

@59thSurvivor-of-VHS 4 месяца назад

Into MTG Customer Service, and only pain will follow. Obi Wan already taught me that one M. Yoda LOL

@NerdAndProudOfIt 4 месяца назад

haha, yoda and obi wan are wise men, survivor! very wise indeed! 😂😁👊🏻

@atunga5 4 месяца назад

sorry about the bad jurgen.. I personally have not had bad luck with them .. I live in the USA so no import fee issues (you would think they could do product replacement to countries they distribute product to without import fees) , they do take a long time but I have gotten my product replaced each time.. my main issue was the secret card of secret lairs in their previous packaging they came bent 50% of the time. I complained each time and I always got it replaced (many months later but it would arrive)

@NerdAndProudOfIt 4 месяца назад

hey xavier! yeah, i was very late, but overall it just has been a bit weird they sent something random. and the import fees were weird indeed 🤔. good to hear you got what you need. and yes, they are very slow 😂!

@christhemagnif 4 месяца назад

That is a really crappy experience. They should at least give you a choice of a few different things so you don’t get something that is completely random or whatever is lying around. I would be very annoyed with that outcome. Sorry that happened. I only reached out once - when there was the whole issue with Double Masters VIP packs. They were extremely slow but did eventually send me my Double Masters booster packs.

@NerdAndProudOfIt 4 месяца назад

yeah, chris, some communication would have been nice. exactly. just sending a few random packs is weird. and yes, they have been friendly and helpful, slow, but at least they did something. the overall experience just was a bad one. 👊🏻

@rylar717 4 месяца назад

Don’t worry Jurgen! Your shirt is worth more than those GAME PIECES! 😂😂😂 Hope you are doing well my friend I have been busy but all is good with me I have one of those shirts too

@NerdAndProudOfIt 4 месяца назад

hey ryan! good to see you around and good to hear all is well and you have been positively busy! 👊🏻😁! yeah, our shirts are worth more than these game pieces! 😂. stay frosty, my friend!!

@lektorplov 4 месяца назад

Wow, I can't believe that they didn't send a Secret Lair og two. One thing is that the boosters might have a certain value, but it just seems like a auto responce instead of thinking a little about what might suit the customer and have the same form of collectability and value. And what a crock of shit that they don't consider secondary market value. If that was the case they could just have send you the cards from Magic 30th. :D

@NerdAndProudOfIt 4 месяца назад

hey lektor! yes, exactly that, my friend, you are absolutely right 😁👊🏻. a little bit of communication would have been great and they are totally focussed on secondary market value, indeed! 😱

@spiritofthenight9067 4 месяца назад

Fortunately I haven't had to deal with WOTC customer service. I feel bad for you. Tough situation.

@NerdAndProudOfIt 4 месяца назад

thanks, spirit! yet another reason to not buy from wotc anymore, so yeah, it is what it is 😜!

@breakingbadlands 4 месяца назад

I don't like the idea of WOTC sending you random stuff of equivalent value as a replacement. With that said...if you bought a product at 165 Euro and it is defective, you should at least get a replacement (even if it's random packs) at an equivalent value of 165. Your not just missing 2 cards, your missing the experience of opening this product as an advent calendar...as it was marketed.

@59thSurvivor-of-VHS 4 месяца назад

Like a slot machine style entertainment lol random or loss at best

@NerdAndProudOfIt 4 месяца назад

hey breakingbadlands! thanks so much for the commenr! i don’t like that there is no way of having a conversation about the kind of replacement. i mean, i know i was really late opening these, as they arrived too late for their purpose, and i do understand that the product is out of stock, but instead of sending me random stuff i do not want or need as a replacement, i’d like to have a conversation about that. ah, it is what it is. another lesson learned! 😬👊🏻

@NerdAndProudOfIt 4 месяца назад

@@59thSurvivor-of-VHSnormally the random factor should be eliminated in secret lairs, survivor, but it has not been this time, i guess 😂😜

@304783 4 месяца назад

Hey, at least they didn't send you the Pinkertons :)

@NerdAndProudOfIt 4 месяца назад

hahaha, i honestly forgot about that 😱! that was quite something, man! 😬

@devrev7173 4 месяца назад

Open up the packs. Then if you get alot of value it will equal out. What if u pull a mana crypt? Thats better than a mox

@NerdAndProudOfIt 4 месяца назад

yeah, i will do that, dev rev! will share what i got here on the channel 😁👊🏻

@Lipo69 4 месяца назад

You should get what you paid for ! If the product is limited you should be refunded. Other thing is proving you got scamed, record everything :)

@NerdAndProudOfIt 4 месяца назад

hey lipo! thanks so much for the comment! yeah, problem is i was very late, but i bought the product fair and square and i think i should get what i paid for, indeed. it is what it is. another lesson learned 😜

@Lipo69 4 месяца назад

@@NerdAndProudOfIt Stay frosty :D

@NerdAndProudOfIt 4 месяца назад

@@Lipo69you too, buddy!!