HP stands for Huge Problems. And this entire experience, capped off with them trying to sell you printer ink at the end, sums up why they have destroyed what little reputation they had left in the PC space.
You have my sympathies,. I had a Gigabyte Aero 16 OLED and it just stopped working. The chat seemed to disconnect me. Then, I had an account issue with Microsoft and I could not get any help. They had $1000 of men tied up in a return and they could not reissue a refund. It took over a month to get it resolved. I went to Microsoft's website and got their entire executive team with their email addresses. Once I reached out to them, the manager of customer success got it fixed the next day.
@@alexandruciordas4941 True, did it without a problem a few times last weeks. Even returned speakers to a private seller, covered by consumer protection. Something good about the EU 🇪🇺🇩🇪
I manage a large hospital datacenter here in France with a lot of HPE gear (chassis of blade servers mostly) and their so-called "enterprise" customer support sucks as much as their consumer-oriented counterpart. Everything is run from Tunisia, you can't talk to anyone in France be it for h/w or s/w support. Agents are supposed to speak French (this is part of the support contract) but I often have to switch to English for any productive talk. They use crappy low-b/w VoIP connections that make calls painful. Their agents quickly become really unhelpful and sometimes even disrespectful when one starts to express customer frustration at the way calls are handled. Long periods of nothing between calls or e-mail exchanges. We mostly buy DELL now. To be quite honest, based on my recent experience, they're only marginally better.
That’s why I usually buy expensive stuff in an actual physical shop. You can bring it back to the shop in a few days and refuse to leave until they help you.
here in Brazil we have a law that make us able to get back your money untill seven days time of the delivery, so you bought something and didn't like after testing it for six days? No problem, just send it back and you'll have your money back
Had a similar experience with Microsoft and their Surface Pro gen 8, the difference was that, of course, the line kept dropping, but after the 5th time I did recall an dialed my s/n, there was a recorded message saying “you have reached the maximum number of phone calls for today, please call back tomorrow”.
@@tonycrabtree3416 Its not that hard to get the business like of Dell Notebooks though (currently running a 5520, the the dual SODIMM and Dual m.2 slot is quite handy).
@@WeatherMan2005 my dad has a old MSI gaming laptop. Its so old infact the battery bearely holds charge (has never been replaced) But let me tell, that thing is a tank! It has been daily used for the past 10 years and no sings of damge/overheating and even the hinges are fine. My friend has a new MSI laptop and it seems to be as promising. I on the other hand am typing this on my new Omen 16 2024 laptop. So far it was good, however it is very annoying that windows isnt installed but at the same time it has no bloatware. I did have to wait for 3 hours for a technician to tell me that i needed to install windows myself as i thought it would be there by default.
HP really deserve this video. I wish I could do this to UPS. I called them just before their phone support hours ended for that day but I didn't know it back then. So I just held the line for almost an hour. They didn't tell me they closed. I learned it next day.
@@TheQWER9 In Europe, after the 14-day withdrawal period, you have a 2-year conformity guarantee (for all products). This means your product must match its description, be fit for purpose, and be free from defects. If not, you can request a repair, replacement, or refund. To enforce this, contact the seller, provide proof of purchase, and describe the issue. If the seller doesn’t comply, you can escalate the matter to consumer protection authorities.
@@BadWulfy974 Only 2 years for all products? A lot of companies here offer 10 year and even lifetime warranty for products for free. There are companies that have this even for clothing and kitchenware that goes bad over time
What a bad experience, but since decades now hp is no longer hp. I recall the old calculators and basically everything they were doing up to the early nineties and after the deal with Compaq the company of Bill and Dave lost its soul. Like you I won't ever buy an hp anymore (I rather collect vintage hp calculators) and while my wife is satisfied with an hp printer with their cartridge program it is our only exception (and we don't print much anyway). I think it is good that you can share such experience so people know and can avoid making the same mistake.
@@RK-um9tu This might be true but big does not mean good… and for corporations procuring from big is a good alibi “if [provider name] can’t do it, no one can” for those who take these decisions. I have know hp of old (yes I’m old too) and I can tell you that the quality with see today pale compared to the standards Bill and Dave imposed on their company. Now it is just another Dell that is caring for their bottom line. But anyway, each its own views on the matter.
@@ChrisGVE I sell laptops to make a living, Asus and HP are easily the most reliable/least returned laptops I sell -> Dell being the worst with Lenovo in the middle. That said it's all about specific models (we don't stock that many), and generally the more expensive the laptop the more likely it is to be HP or Asus. Had only good experiences selling them to my customers/bosses/colleagues/parents/myself. Pavilion+/Envy x360/Zenbook 14 being examples of the HP/Asus models I've had a good experience with. Printers on the other hand...
@@RK-um9tuthere's something fishy in HP. I can vouch that their products,yes all of them are really bad these days. Faulty displays. Absolute junk printers. Bad quality laptops etc. Still vendors that sell computer stuff for businesses at least here seem to push HP products. I'd bet some middlemans are getting good christmas gifts or something. Nothing imo justified HP's place today in business world.
In my opinion, it's really hard to get ANY worse support than from HP. I remember years ago, when I did a mistake by purchasing HP - after some time I've upgraded RAM, and few months later the hard disk started deteriorating - finally revealing some badsectors. It was still on warranty, I returned it to be repaired... and got refused. Why? Because the latptop is not in the original configuration! Thanks god I had those old memory sticks somewhere in the drawer - that helped me skipping all the fighting about such an absurd policy. Especially, that if I went to court they would loose - the only possibility for them to win would be if they prove that upgrading memory can affect the hard drive... So since then my policy is simple: NO HP ALLOWED. NEVER EVER.
We use HP laptops at work. I absolutely hate them. Several times a week I have to keep myself from throwing the damn thing out of the window. They are SLOW, even though the specs should say otherwise. We also have all sort of weird issues - sometimes they will simply not turn on unless they are briefly fed power from a HP branded dock (feeding it power from the included charger does not help). We are swapping to Surface now. Not sure if it will be better, but at least it's something else.
In Brazil, there is a hardware company called Positivo with a similar reputation to HP, because most of their computers and/or notebooks are slow and have a terrible battery.
HP used to be such a great company back in the days of Mr H and Mr P. I’m not sure exactly when their consumer products went south but I think it was around the time they stopped making good electronics and changed their business model to forcing you to buy ridiculously expensive ink. 😅
@@jbponzi1 Don't forget the garbage topper. Meg "A Monkey Can Drive This Train" "ebay" Whitman joining HP. Bean counters and technophobes replacing Engineers.
@@WunterOhm forgot about her. At Disney, which is another story, the sharp pencil boys would tell the Imagineers where to cut corners and still do. Walt detested them and would tell his Imagineers what was right and just do it. Sadly, most organizations, including the one I work for, do not have a Walt Disney to navigate the crap.
Back in 2009, I vividly recall the excitement of purchasing my very first laptop-an HP model-during a Black Friday sale for $650. I braved the early morning lines, only to discover a month later that the exact same laptop, with identical specs, was being sold for $500. It wasn't even Black Friday! As fate would have it, eight months down the line, my once-beloved laptop started making strange noises and showing signs of defects. After a couple more months of enduring these issues, I finally decided to reach out to HP for help. To my dismay, they informed me that my warranty had expired just the week before my call, leaving me in a frustrating predicament. Despite spending hours on the phone, I was met with the disappointing reality that there was nothing they could do to assist me. It was tough back then when I was younger and had limited money. It took me three long months to save up for that laptop, only to end up with a disappointing device. Now I dedicate my life to actively prevent people from purchasing HP laptops!
lol I had a pretty similar experience with them around the same time when I was starting university. A year later it was pretty much useless, so I bought a MacBook Pro, used it for 5 years problem free, and sold it for 75% of what I paid after upgrading the ram and hdd. I’ve since probably spent $20k-30k on Apple products without a single bad experience, and not a cent to HP.
@@refixedI have a new macbook and an old macbook pro I purchased in 2012 and it still runs FAIRLY fine. I use it for misc. tasks like playing background music and stuff like that.
Thank you for shedding light on this. I wasn't planning on buying anything from HP myself but have recommended them to friends and family before but will refrain from doing so now. I hope more people see this, including HP - they have a lot of work to do.
My company bought 5 zbook g10 mobile workstation once with the highest configuration. All of the laptops had the same issue, the hinge broke. This is clearly a manufacturing defect, but when we approached hp customer care(After 2 weeks of calling and multiple escalations finally we have gotten hold off someone) They said it is not a defect with their product , it is a user issue, and their warranty itself won’t cover it. So unwillingly we paid for it (which was costly because they won’t replace the hinge alone, the entire screen should be replaced) Then after a month it broke again. We realized there is no point in continuing and donated those laptops. Please don’t buy hp laptops. No matter whatever deal you are getting.
I had the same issue (broken hinge) many years ago (20 years ago?) with an expensive HP laptop; then a friend that bought an entirely different model…also broke the hinge easily. After getting that fixed under the warranty because I found out that, that was a widely known issue, both of us had short after the warranty a dead battery. Fortunately we could use the laptop plugged in (as a desktop) and we never bought a HP laptop ever; I had the same exact issues with Acer laptops and left the brand also. I also had HP printers which had great black quality but spent a lot of ink and I left the brand; I change to Epson which had great color quality but wasted ink because the print heads needed to be clean so many times. I left Epson. I have now canon and it works great.
@@ricarmig Same reason I vowed I would never buy another Epson printer, because it used up a whole 5-colour cartridge when I had only been printing black, and wouldn't print black with the colour cartridge empty. I was livid.
I’m glad you made this video. It sums up not just HP but rather the current state of many companies. They are putting machines or people that simply do not understand nor do they care to be helpful. It is such a shame. There is a Consumer Protection Agency that should enforce minimum standards, but clearly they are not doing their job.
Thank you for sharing your experience with HP support. I find it very important to publish such videos on the internet. This also gives companies an opportunity to improve their service.
Reminds me of the old windows XP days, where you double click the internet explorer icon over and over again, until a minute later 50 windows open up all at once, and your desktop looks like you just won solitaire 😅
I had a similarly frustrating experience with HP customer support for a Christmas present I purchased with a large Black Friday discount. The computer refused to boot on Christmas Day! So, I went through a customer support nightmare very similar to Alex. After going through tech support, the agent wasn't authorized to honor the deep discount that I paid and I had to front the discount for several weeks on my credit card. The discount was eventually refunded a few days after the replacement (functioning - yay!) arrived, but it took 6 weeks as this was a custom build. It's a great computer that works well, but I think this is the last time I purchase an HP given the terrible support.
We are using a lot of HP business oriented products and are very satisfied with them. But that stands in steep contrast with my experience with their consumer products. Hate is a strong word, but like Alex here I wasted hours trying to help family members getting their defective HP laptops repaired... In one of the cases the laptop was "repaired" 4 times, but it never resolved the random (and daily) blue screens and reboots.
I've had an hp laptop for three years now. Never had a problem with it. Updates for it's various bits download perfectly ok in the background, and it starts and shuts down as speedily as any other laptop I have or have had.
I had several Microsoft Surface Pro devices and the only two times I needed something from them, they sent me a box with a new device/charger and I sent back the old one. Simple. And it was very easy to do it.
Thank you so much for bringing this to light. One of the most difficult things as a technical person, an engineer, is to have to call a technical support line with little technical ability. They follow their scripts and have no clue as to what is going on to help people. I understand minimizing what they are allowed to help with and not. One of my favorite things, understanding that paying engineers is a high cost, was to have engineers take a turn at helping people. It helped them see what they were building, how it affected people, what implications decisions had, and even got people the help they needed. I know that may not fit with a call center for home computers, but it really would better the whole company than leave it at the hands of people who only see shareholder value and profit from being the main goal of selling engineered items.
@@fernalication it’s just that US consumer laws sucks. Here, any consumer electronics product have a 7 day countrywide return policy, regardless of motive, no questions asked from manufacturers.
I was about to comment this, but I have no clue on how stuff works in the US. Here in the EU, I would just go to the store, let the IT guy check the PC and have it returned or sent to warranty. If after 30 days I don't get my PC back and repaired, I'll get a full refund or am asked to get another model, can be from another brand, no questions asked.
Plain wrong in my area. If you want a return here they tell you to go to another shop to return it. That other show will tell you to go to another shop and so on and you will never actually get the return, or they just send you to the manufacturer website. All that because they don't want to process returns because it affects their performance scores and shit
The problem for me is that most stores I go to that sells PCs usually showcase bottom of the barrel crap to trick people who don't know any better into thinking they're getting a deal. And my closest Microcenter is 100 miles away from me.
This was painful to watch. I worked as a tech support agent for another PC manufacturer that I don't want to disclose the name of. I'm surprised that HP manages to have even worse processes (and agents) than we had to deal with, as I always felt like my hands were tied while working that job.
My first and last laptop from HP was an AMD Athlon laptop running Vista. The cooling fan sounded and felt like a hairdryer, the keyboard was too hot to touch on the top, and the computer had the annoying habit of shutting itself off spontaneously. It took me another 15 years before I bought another laptop, a M3 Mac Air. Totally cool running, better graphics performance than my desktop PC with discrete graphics card, and it even runs the ARM version of Windows 11 Pro better than the x86 version through Parallels. With the Apple computer, if I had any issues, I could take it to an Apple store, but the HP that I had, I essentially threw it away... a piece of e-waste.
This isn't an HP problem, it's a modern day support problem. Try the support number of any major product or service provider and you'll get the same thing. That's if you can even find a support number.
When do some companies ever understand the simple fact that "Trust arrives on foot and leaves on horseback”?! Beyond sad... you would expect better from such a huge company. Thanks for this... I'll think twice now before I ever buy anything from HP. 👍🏻
@@thegorn there are some good ones out there, believe it or not. But yeah... I also have the feeling that bigger companies oftentimes are at a higher risk of being total a-holes to their customer base.
I bought a HP laptop last year, I set it up and then left it because I went on holiday with my old laptop. Came back to the laptop, and there's a strange star on the display with a light glow around it, only visible with certain dark backgrounds. Sent it back for them to look at, and they claim I broke the display. They sent me a picture of the display, and it's far worse than the slight blemish I saw. So they claim that I broke the display. They quote a repair price that was higher than the price I paid for the laptop. I had to pay for this quote. I get the broken laptop back, and it's even more broken than when I sent it or the pictures they sent. Until I hear that they have improved, I will never buy another HP product, and I'm even thinking of replacing the HP printer even though it's working fine. When it came to getting a Copilot+ machine, I went Lenovo.
@@verbon47 True. HP should just stick to printers at this point. Even their "gaming" line sucks. I had to return my Victus all because the battery wouldn't last 8 damn hours, it was embarrasing but luckily i sticked to asus
@@rosalinamacarita01 I have an MSI laptop as my school laptop and as my gaming laptop an Lenovo legion. Honestly never EVER going back to an HP, it’s nothing but headaches
Thanks for doing this video. Sometimes I skip purchasing items because I anticipate nightmare scenarios like this. I hope HP and other companies will see this and reconsider their practices.
I’ve been having a terrible experience with my HP laptop. It’s always had some issues, but recently, it completely refuses to turn on due to an SSD malfunction. I contacted HP Support, and they initially insisted it was just a software problem and told me to reset my PC. I did that, but the issue persisted. Once they realized it was a hardware problem, they completely ghosted me. I’ve tried reaching out multiple times, but as soon as I mention my problem, I get no response. Since I didn’t buy my laptop in the country where I live, I can’t send it to HP for repairs because they don’t have a presence here. My only option is to open up the laptop myself and try to fix it, like replacing the SSD. If it’s a motherboard issue, I’m stuck with an expensive paperweight.
I stopped buying HP a long time ago, and it is sad to see they have not improved over time, sorry for your loss, hope you are able to get your money back. Thanks for the great content you share with us.
Alex - thanks for doing all of this. Including calling to return. Bought one and the hinge problem led to more problems, used it for 14 months. Useless customer service
Exactly. As a relatively new converted to Apple (of the last 3 yrs), while I’m tempted to switch back with the Elite X, this videos confirm that while Apple is no saint, Windows OEM remain being just worse.
Several red flags appeared in your video: 1) The laptop is an “hp” 2) customer service and tech support were in Delhi 3) tech support suggested you install a remote viewer - Windows has that built-in - on a laptop that doesn’t work 4) hp tried to sell you a subscription to print
Watching this on my HP laptop that give me so many problem and troubles since i bought it that make me promise to never buy any HP laptop again. your video just confirm it.. thank you.
Here in Slovakia the store you buy the device from gives you 2 years of warranty and if there is a problem you just hand the product back to them and they deal with the distributor or manufacturer. But prices are higher of course than in the US.
I bought a legendary HP Pavilion DV6000 many, many years ago. Looked great brand new, specs & price were right. That laptop was a total effing nightmare. After two weeks it started blue screening randomly, and then it wouldn't boot up without multiple artefacts on the screen, rendering it unreadable. According to HP customer service, in this model the soldered Nvidia GPU chip tends to overheat and work itself loose from the motherboard (!!!), so it was my fault for playing games on it (!!!). After 6 months of legal battle, including the national watchdog, I managed to get my money back. Never again!
I learned that the hard way. My battery expanded in my HP laptop and get this in order to change the battery. I have to pick up screws and security screws and avoids warranty and basically I must let the laptop blow up because HP wanted to charge me $400 to switch the battery mind you buying a new one for six or seven at a time would’ve been cheaper than sending a laptop to them so I only wanted to get the SSD out
I despise HP laptops. I had the HP Stream 11, HP X360 Convertible, tried a friends' HP Stream 14 and HP Elitebook 840, and when it was the only other thing I had, I chose my Dreamcast with its 33K modem and the browser disc over my HP laptop. Their printers these days aren't much better either, my mother bought the HP Deskjet and it's the worst waste of money she's ever owned, connecting only when it feels like it, cancelling jobs mid-print, and HP customer service helps about as much applying fire to a burn. Worst hardware company I've ever seen.
@sierrachief117 Not worth it for 1200 dollars are you stupid or stupidly rich. I would definitely take this to court just for messing me around this much. It shouldn't be this hard to return a faulty laptop.
@@chrissheppard342 You might find that the majority of that 1,200 buck disappears between legal fees and lost time doing work, especially since this guy is a programmer and probably works from home. It's generally not worth going to court over such a small sum, even though it seems like a lot of money.
Great video. My God, this nightmare is giving me PTSD. I’m a social worker, about as far away from IT as a person can get. For me, owning and trying to get support for PC problems was something I dreaded and was mostly unsuccessful with. Something similar to this experience is why I finally bought a Mac."
I bought a HP laptop in 2018, have used it a lot, still going strong. It always felt flimsy to me (being so thin) but has been a real champ. Original specs were Intel i7, 16GB and 300 GB SSD, which I've now upgraded to 1TB.
Companies who do this need to be called out on this abuse so thanks for highlighting this 👏🏻👏🏻👏🏻 I always try to buy from Amazon or somewhere I know will deal with a return straight away if there's an issue. I got a new Asus last year brand new off Amazon that crashed when playing RU-vid videos and was able to return it easily.
Had a same issue with Lenovo. Customer Support is f****d for most of the vendors. For me it took 3 months to get my money back, and that was a custom laptop with highest support plan. Posting this Comment via Macbook Pro. 🤣
Apple is definitely the best when it comes to support. Now if they could correct a few design flaws, like letting my MacBook M3 sit idle (doing nothing, just safari on gmail) and kills the battery in a couple of hours from full charge, then there's the security vulnerability. We truly can't have our cake and eat it too. 😆
@@ldisc66 Odd, I have a family member that works on-site from 5am to about 3pm every day of the week and uses their M2 Max MacBook Pro extensively throughout the day, and when they get home it still has enough charge to go for a few hours. Apple is king when it comes to battery life, I'm very surprised to read that you're getting sub-par battery life. Then again, anything Google generally kills battery life (probably all that shady tracking they're doing in the background)
@@ldisc66 I had a prwtty bad experince with Amazon and Iphone. I had expected Apple to be better but it was actually no different than Samsung or any other one. In India I a pretty bad exerience ordering Iphone 15 from Amazon, nobody from amazon answered the call with any action, I spent more than 13 hours with Amazon back and forth. Finally they told me to take it to Apple Store there they first formatted my phone and then told me I can only get it rapaired and that will take 2 -3 weeks, new phone. But at That point, I was like never getting an IPhone in India again. Chinese smartphones provide better expeirnce at half the price in India I simply went to a shop, and bought oneplus after a tradein and I am happy that I even have a phone. Data trafer was a pain but someone I managed it
I'm assuming you're also from India. I'm running around trying to get my new HP laptop DoA'ed (disappointing build quality issues) and the amount of handwaving and lack of desire to resolve issues is mind boggling within HP India support. Amazon luckily came in clutch for me and looks like I'll get a refund. Customer service here is a joke, you need to raise a stinker to be heard. Same Lenovo would have instant refunded you in EU or US.
I had a similar experience but with warranty. My laptop screen was fading on the edges and so I had to return it for a warranty which they said would take around 2 weeks. Two weeks roll around and I ask them again and they offer a loaner unit but a full MONTH later, they tell me they don't have the parts still for a simple screen replacement and just throw me the same laptop with a bigger screen. HP service is really something.
Hp is truly the worst oem. Had a pavilion a few years back. Hp shipped a broken bios update, laptop was 2 months out of warranty. Only solution they offered was to replace the mainboard for 600 euro, which was more than I paid for the machine new. Never. Again.
I bought hp laptop for my relative, when i open the laptop fan immediately up to %100. I didnt even run a program. I saw couple of lagging in the desktop and settings. I sent it to amazon back ı bought lenovo it works like a charm.
Here in Sweden, we usually have 14 to 30 days return without asking questions policy = money back. Happy for that when watching these things. Sounds like HP use AI for support, and no real human edit: lol "To improve the customer experience, HP deployed an artificial intelligence (AI) agent, powered by the Microsoft Dynamics 365 AI solution for customer service."
In India, I will say that technical support with asking asking for engineer visit is better. I got my 3 year old HP machine issue with boot device, after contacting to support they sent engineer visit to take a look and help me out. Yes my machine was under warrenty so that was obvious.
Exactly my experience 6 years ago with a defect hp omen, they just send it back and said it was working as expected, later there was a bios update that fixed the issues.
@@RK-um9tu Because HP users are less likely to sue, probably Most laptops from the hp essentials series have too thin of a plastic in the chasis, which means that you will have cracks in two places, which will later expand a lot: near the headphone jack, and the hinge The hinge crack will eventually mess the display up, and also the other cracks can cause internal stuff to bend/break, or break the screw mounting holes. This exact design issue has been a part of that series of laptops for YEARS now.
I've had 4 Hp laptops (2 pavilion x360, 1 spectre x360, 1 probook) and while I've never had any problems with any of them i would recommend getting a probook or elitebook instead of a pavilion, envy, or spectre. the probook and elitebooks generally have a better build quality despite not feeling as premium as a spectre.
I used to work at a large org which had a ton of HP desktops, my experience with HP Israel's business support was pretty much the opposite of yours. Whenever we found an issue with a machine under (iirc) the 5 year warranty we'd give HP a call, the phone tree was only 1 layer deep, and they'd send a tech over with a replacement part without any fuss. Granted, we did fix most issues ourselves, since we had spare hardware onsite and reimaging was part of our daily routine
Yeah few years back had same experience with HP CS. At that time I vowed never again to buy a HP product. I see from your experience they have not changed.
This is so recognizable. As a life-long Apple user I once bought a Google Pixel for my wife and had to go through the same hell to return it when she hated it. Apple users are spoiled for a great and seamless return process
@@axethepenguin that's interesting because I've heard Louis Rossmann say some very critical things. But any way, to an extent you get what you pay for. I've chosen to go the opposite end of the scale route - buying relatively high spec phones from budget manufacturers, like Cubot and Blackview. I also bought a secondhand Sony once - never again. I've been very pleased and almost never had any problems that needed any support at all. I had to return one Cubot phone, but this one and a previous one i had were excellent. You pays your money....
I have had a similar experience to this when returning an HP Laptop as well. Luckily, I understand CS departments well enough, and I was able to frustrate the "Technical Support" representative by pretending to be clueless about computers and phones for up to an hour and a half. They eventually disconnected, and I explained to the Refund Department that they couldn't solve my issue after an hour of trying and they waived the Restocking Fee. Would never recommend purchasing from HP ever again
That's always been my issue with Windows PCs; no one's been able to beat Apple at their customer care operation, or their fully thought out customer experience. You get all these fancy benchmarks for Windows PCs now with the X Elite. But what most people just don't understand is that this isn't the only reason Apple is more favorable. Everything about the Apple experience just works. I switched to a Mac a few weeks ago and although it took me some time to learn how to use macOS, I've never been happier since this switch. Everything just works! And if you're already invested in other Apple products such as the AirPods, an iPhone, an iPad and a Watch like I am, well, everything just clicks together. So until some other company manages to pull Apple's customer experience off, I'm staying with Apple for now.
@@codyrap95 İt is still worth it for me despite all these design flaws. I've had the iPad and the iphone for over three years now. They've been working reasonably well. The airpods are buggy though, but manageable. Hopefully the Mac proves itself as good as the other devices are
I bought a DELL Laptop and had the complete opposite experiences....I had it already modified with different RAM and SSD and broke the plastic a bit. Technician said...no problem he swaps that for free as well. But that is a few years ago...things might have changed
I want to share my HYPER POSITIVE STORY WITH DELL. I'm from CHILE, South America, at the end of the world. I bought a used DELL XPS on EBAY but it was still under warranty. It arrived at my house without any major problems. A month later I noticed a problem with the screen and contacted DELL and told them how I had bought it. THEY SENT SOMEONE TO MY HOUSE. I lived in a town 2 hours from the capital, not even a big city, and they fixed the problem at MY HOUSE. I wouldn't change brands for anything in the WORLD. THANKS DELL.
Dell is equally shit. A family member was plagued by constant issues with a high-end Dell laptop. First the keyboard died, then the trackpad packed up, then after the fourth tech visit with the same reliability issues the Dell authorized tech simply said to buy an Apple MacBook Pro cause they're incredibly reliable machines, way more reliable than Windows laptops (and this dude repairs a LOT of laptops from all different brands). That family member now owns multiple high-end Apple devices and is only begrudgingly using Windows in a VM just because of one Microshit app that doesn't have a macOS version. People go up in arms about this stuff but at the end of the day we just want tools that work, and Apple actually delivers reliable products that functions as advertised the overwhelming majority of the time.
@@kintustis Yeah keep talking out of your ass, it's hilarious to see the amount of coping people do in the comments, especially those who can't afford Apple or are just salty their Microshit devices runs out of battery in 1 hour or lags due to the amount of bloat, Edge and Bing being rammed down your throat on a daily basis. I have months long uptime on my various Apple desktops running servers 24/7 and weeks long uptime on my M1 Pro MacBook Pro which I typically restart more often just to keep things fresh. I've now owned a mixture of Apple devices for over 10 years, and during this time I may have had like... one kernel panic due to me messing around with system files? My 2013 Intel MBP still boots and functions like it did on day 1, except for a degraded battery which is normal for a consumable item. Same story with my 2014 Retina iMac, iPhone 7 Plus and iPhone 12 Pro Max. 10+ years on for some of these devices and still working like day 1 is pretty reliable in my books. Can't say the same for my family member's Dell laptop, their old Lenovo laptop and their older HP laptop. All supposedly high end devices that has gone to shit and sent back or thrown away. - Sent from my highly reliable M2 Ultra Mac Studio
@@jacquescoetzer-au I'm sorry you feel that way. I understand you don't pay attention to hardware, and I give macos the respect it deserves for beating Chinese android phones in longevity. You don't have to make stuff up in order to dunk on windows 11: Microsoft does that on their own. 24/7 uptime for weeks or months is simply expected behavior for any device ever since the advent of the SSD. I'm proud you caught on and you should be commended for raising your expectations to meet the industry standard. Most of my decade old windows devices function better than day one due to the ability to add, repair and upgrade their hardware.
Worked as a lead technician for an MSP, we stopped using HP and Dell. Dell’s tech support for business is pretty good, I just go to their portal and fill out a form, next day I get the part or box to send back for RMA. But we stopped using Dell because the quality is bad, we had too many RMA’s. HP well their support is bad and then build quality, these are the worst feeling laptops with hinge and power button failures. Lenovo’s support is pretty good, I’ve dealt with them on the business and consumer side no issues, same as Dell you create a support ticket online, they send you a box, you ship it out, you get it back repaired.
My experience buying a Surface Book 2 directly from Microsoft (here in Europe) was even worse. A $2300 USD machine that got bricked by a firmware update, actually had the same symptoms as your Omnibook (in this case the CPU was stuck at 0.4 GHz). I never managed to fix it and I never managed to get in touch with anyone at Microsoft that was helpful.
Same issue with my old laptop. I tried putting Linux. It looked like it worked fine for a day, then issue appeared in Linux as well. Booting from a live usb worked well for me. But as soon as I boot back into windows, the cpu fan runs at max speed and cpu gets stuck at 0.4ghz. something is really messed up with windows laptops.
@@gurudath_s "the issue appeared in Linux as well" "something is really messed up with windows laptops" I dont know if windows is the problem in this case.
lol, no one buys HP from HP directly. we buy HP from walmart: 1. it belongs there 2. return and exchange made possible. another thing is that HP laptops charges the same price like other brands for their new gen machines. but their build quality always feels cheap for some reason. well that's my general impression of them as i only owned one zen 3 hp laptop and $20 dollar printer...they do not impress.
I bought my first and last HP Laptop 7 years ago. They made it essentially impossible for me to get the laptop repaired by putting me through the wringer with the mandatory "tech support". As you indicated it was a "nightmare" that I still haven't woken up from and neither has the HP laptop that's been dead for a long time. They ran out the clock until the warrantee expired. Brilliant for the short term, hoping they go out of business in the long term.
Watching on my Dell i5 3543 5th gen purchased back on 2015. New battery, keyboard, SSD Swap, 8G Ram and Wifi upgrade to Intel AX210. Running smooth on Windows 11 Pro
Most reviews of the HP Omnibook are bad and I certainly would avoid. I suspect the issues with returns is that many Snapdragon laptops are being returned by buyers due to issues, which means big losses for OEMs. Many great things with Macs but repair and exchange makes them the number one for consumers.
You do know that MacBooks have 8% global laptop marker share, correct? You do know taht MacBooks are 4th in the US behnd Lenovo, HP, and Dell, correct? You do know that MacBooks have the most class-action filed against them, correct (green screen, cracked screen, thermal throttling, connectivity issues, keyboard, etc.) You do know that MacBooks do not basic feature that every other laptop maker provides (touch screen, pen support, 2-in-1 design, instant on, OLED, power two 4k monitors, etc.)
@@RK-um9tu Why would I want any of the "basic" features you list? I want a laptop, not a bad tablet with an identity crisis. Also what does your comment have to do with anything?
Thank you for the Just In Time video. I was looking for a Windows machine and since I haven't bought one since long. I was about to go with one of these and I am glad that I waited for a few days to stumble upon this. Just watching this video gave me serious anger issues and PTSD. So HP? Never!
Worst case you could have later test Linux on ARM :) ... pretty sure it should work as expected :))) This is cleary anti-consumer practice, 15% for returning without tech support .. come on. ASUS recently did similar shenanigans with their Ally but ... found out eventually :))))
I have 2 laptops decade old and they were pretty good. I also have a laser printer which works great as I always buy unofficial ink for 3 usd. Printed me millions of pages. Quite Happy with products which are decade oldm
HP went full global conglomerate, Aruba, Printers, Data centers, f*ck they probably have a finger in every pie. And each time they did the entire corporate structure crushes whatever is holding this sh*t up. I forsee a giant collapse in a decade or two, a company without an identity is no company at all And a business without a core business is not a business. First thing that suffers before a collapse is always the support and the new customer experience, as the detached leadership believes it has no value or weight since they have become to big to fail.
interesting thing about "a decade or two". Approximately 6 of the top 50 companies globally continue to make an equal or greater revenue today than they did 30 years ago. Inflation considered. That means 88% of the companies that were in the top 50 revenue generators globally have declined in revenue. Whats more interesting (if my quick calcs are correct), 7 of the top 10 companies from 2005 made from 6% to 70% less revenue in 2023 than they did in 2005. On average, (inflation considered), the top 10 companies from 2005 to now show a 17% decline in revenue. The median average shows a 23% decline. The 7 declining companies out of the top 10 from 2005 show a mean average decline in revenue of 35% (inflation adjusted). That goes to show that these big strong companies aren't all that stable long term (our lifetime being long term not what's considered long term for traders). 2005 to 2023 is an 18 year period. Less than 20 years.
Let me tell you something missy. This is why I buy my stuff used, so that I know that when it breaks I can't call anybody, it's on me to fix it or replace it. Saves me from a bunch of wasted phone calls and frustrations 😂
