Navigating Challenges as a CS Leader 

In SaaS, product teams are often praised for their speed of shipping features.
But…
→ too many new features can confuse customers.
→ which bogs down CS teams who are forced to be reactive.
This is a great example of how CS teams can be impacted by upstream decisions.
It takes a seasoned CS leader to navigate these challenges,
and unite departments to ensure the whole company is efficient.
If you’ve found your team slipping into ‘reactive’ vs ‘proactive’ mode, this is for you.
Thanks to Parker for sharing his insights here.
Any other takes on this? Comment below.
#CustomerSuccess #ReactiveVsProactive #CSLeaders