NEVER BUY A HARVEST RIGHT FREEZE DRYER!!!! ITS A SCAM!!! 

They aren't scamming you. I'm assuming you have the Large and you saw the NEMA plug difference in the description. Changing the plug doesn't make it work. The reason it has a different plug is because it has a different power requirement. The circuit the plug is connected to needs to be wired to deliver 20A. HR doesn't expect you to change the plug to your home, they expect you to plug the machine into a plug that is already wired in your home because that means it has the necessary 20A. This is why most people get the medium because the medium doesn't have the 20A power requirement, you can plug it into any regular 110-120V outlet. HR can't help you because they are assuming you are using the right power requirements. You need to find an outlet that delivers 20A first. Chances are if you never saw that plug before, you don't have it. You could get an electrician to wire up a new 20A connection, but personally I would return your freeze drier and get a medium instead.

@@DaveSmith-cp5kj My med req a 20 amp

My control board went out as well abt same time as yours. They said they got a bad batch back then and was covered by warranty. Never any problem other then that.

glad yours works!

How is it bud

@@valley2thebay288 It’s good. I recently moved and am still unpacking and getting settled since we’ll see how it fared the move. Hopefully, all is fine.

​@@AhReally How is your HR experience going after a year?

@@AddictOfLearning I did have to have my machine replaced with a refurbished one which has worked great but, to my dismay had a really scratched up door which makes it had to see inside sometimes. But the machine does its job.

@@AhReally thanks for the reply! I am sorry that your machine had some issues but glad they were able to work things out with a replacement albeit having a scratched up door. I wonder if you can buff? Hope it keeps working for you!

I will buy your defective machine for 10 cents on the dollar value.

@@alfonse5043 I'll double it! 20 cents on the dollar.

I’d be willing to bet your pump is bad. Did you by chance get the low profile oil free pump?

@@joemugly The oil free pump is like the worst pump dude. That thing breaks down like crazy, it only lasts like 1 year at best. Their cheaper "premium" oil pump (the green one with the slot window) is a lot better. I run a fan pointed on the green part to help cool it down but I'm not sure if it even really does anything. Supposedly they claim you can now get 30 runs on one oil change, but I still change out the oil each run. I drilled a hole in my cart and riveted a jar lid on the bottom so emptying the oil is mess free. Changing oil used to be a pita.

Since you had your HR for less than a year and assuming you haven't had much use of your drier yet, chances are you are running the defective software that people had trouble with. I'm almost certain you don't have hardware errors, the software is just thinking you do. Either upgrade to the current software or downgrade to an older one and see if that fixes it. I would check out Retired at 40's mewe group as there are a lot of long time users who can help you out, and there is a HR tech who actually know s the machine on there.

Yep yep

Interesting thing is what if scenario if it does incur vaaccum error or does leak. All one piece sounds like ur gonna be paying out the ass to fix that. No sealant gonna just seal anything

That is true. SF need to ramp up their production. They said they expect to be back in stock in April and will have much shorter lead time by then.

SF likely has a 12 week lead time because they probably are Chinese copies that have to be shipped here. In that sense it's kind of silly it costs more than the American made Harvest Right (although I'm sure HR also uses some chinese prefab parts).

HR uses all cheap Chinese parts. HR is only "assembled" in America, but made in China.

“Stay Fresh” is news to me, too.

@@Gasp7000 Stay Fresh is from Los Angeles so most likely they are Chinese copies of HR.

@@DaveSmith-cp5kj they can't be chinese copies of HR because HR are chinese. not to mention it's a completely different machine entirely. You can tell by just looking at it how different it is. Like.. did you even watch this video?

@@dootpooter4740 Harvest Right isn't Chinese. I don't know where you got that from. The founders of Harvest Right came from Oregon Freeze Dry which is the Mountain House people. They practically invented modern freeze drying as they were the ones working for the government throughout the 20th century. I'm sure there are some Chinese components (such as the micro controller and shelf which isn't made by them) but if you open up the HR machine you can clearly see US made parts, and in fact they even took a sharpie and blotted out many of the serials so you cant just go to the hardware store or mcmaster carr and buy replacements to circumvent warranty and hide if you did something wrong. Stay Fresh is clearly a rip off of Harvest Right. Stay Fresh also hasn't responded to my email which most likely means it is a Chinese shell company (again, LA is notorious for such things). Also if you go on aliexpress you can see the Stay Fresh freeze dryer for sale. The Harvest Right copies however don't have any of the functions of the HR drier. Even the trays aren't as nice as the HR ones.

@@DaveSmith-cp5kj I looked inside the machine at all the parts marked "Made in China", that's where "i got that from".

I had a minor issue with my HR, but it was resolved in days with the excellent customer service HR provides. this guy must be getting paid to trash HR and promote a less reliable piece of junk freeze dryer.

I believe their most recent machines are having the most issues. Lots and lots of returns. I think they just don’t care anymore. They made their money and know that their older units will keep their name afloat. It’s just sad all around.

We had ours for two years spent over $4500 and it took five months to get it fixed when it went down and I’m still not sure that it’s working right. So hoo raw to the vocal people that are not happy.

@@GospelOutside I think it is the opposite. It is the older machines that have issues. My first machine when they first came out had issue after issue with the pump so they gave me a "premium pump" which stopped failing. They have since discontinued that pump as well as the first oil-less pump design and made the premium pump the default one. The other issue was last year they did a big software overhaul to speed up times which was a mess and they didn't get corrected completely until autumn of last year, likely because they made so many changes over the years, the software probably wasn't playing nice with all the different parts. For my friends machines we just downgraded the software to older versions and it got it working, the only one of ours that worked without issue last year was the one that was bought on black friday. I would not buy an older unit (particularly if the pump has that circular window, which is the old one I had problems with). I can't imagine HR not caring about returns, because they pay your shipping so every return is a loss on their part. There is no way to make money if you never make a profit. Even the retailers HR sells to wash their hands of it because the warranty card refers you to get a refund from HR direct, rather than Tractor Supply or wherever else you bought it. So they do have a pretty big incentive that the machines need to work out of the box or they will only lose money.

on what basis do you say, "But I feel that there are many more like myself that have had wonderful experiences with them..." ???? I'm in my 5 month wait on a repair. 5 months because customer support doesn't care, doesn't return emails or phone calls. They absolutely do not care

This video is a breath of fresh air compared with all the fans on FB who claim it's a wonderful machine and company. It's a terrible investment, very risky, bad machine, horrible support.

@@flyingsticks7155 I’ve had mine for 6 months now with no issue, with dozens of batches through it

Harvest right*

@@junkmedicine he actually is tho. Haven’t had a single issue with mine.

I have a harvest right and it has worked well for me (once HR got rid of that first version oil pump and gave me the new one with the slotted window), but why did you buy a second one before trying out your first?!

Harvest Right does expect their customers to provide warranty service labor. They do this without providing proper documentation of the interior electrical connections or layout. Expecting unqualified people to work on units is a huge cost savings to the company but is dangerous and frustrating. HR relies on overrated and underachieving third parties to provide technical support. The information provided from these people is no better than the naive and unprofessional info from HR themselves. Chocked full of BAD advice. In order to isolate themselves from these people for liability purpose they never endorse them or allow them to have official ties back to the company. HR never acknowledges officially they exist! Videos and documents are on anonymous blind channels not the Harvest Right channel. HR tech support is horrendously unskilled and unorganized. I've had them instruct me to do insane things like seal pipe fittings with bathtub caulk. It's hard to communicate with them because they are clueless about technical terms and components. Warm bodies only. Replies can take a week and scheduling your 15 minutes for a "tech" call is a battle. HR uses cheap Chinese fittings and hoses that are mismatched. The failure rate of these components is thru the roof. As a "fix" support is instructing people to use PTFE tape on the threads of JIC flared fittings!! They also instruct to over wrap leaking fittings with self fusing silicone tape!!! These "fixes" are simply band-aids intended to hide leaking lines that should be replaced. Just a few examples of my recent HR nightmare with a broken machine out of the box. It may not have always been this way, but its how it is currently. I don't know if Harvest Fresh is any different as I have no personal experience. I certainly don't like the business practice of slamming your competition.

HR is knowingly selling defective machines. Two techs actually told me this over the phone before they sent out replacements. So, what do we call people who sell you broken equipment for lots of money and then make it hard to get help?…….oh yeah… SCAMMERS!!!

HR BBB rating has been in decline well over the past year. Go there. Go there and read the complaints and HR's responses. They are trying to take care of their customers. But the decline in quality of the underlying product they are selling is beginning to outpace their resources to help people with problem units; hence, their BBB rating declines, and will continue to do so. HR may not truly be a "scam," today.... but the warning signs are starting to show up. Enron was a great place to work for.... Until it imploded in a wave of fraud.

I'm currently researching on what to buy. I've seen many people stating the older models 3+ years are great! The new ones, everything is made in China and falling apart.

You said yourself you rarely use it so you can't really compare your experience with people who use their machines regularly.

I suggest you ask @Dave Smith what to do about it. Before he recovers from having his feelings hurt, he will parrot your words and be no help. Poor Davey, he is unable to count pro comments from con comments. What finally worked for me to get through the non-answer wall HR has for a Customer Service false front was to start trying four-number extensions when the less than AI menu lets you punch in numbers for the intra-company fone service. I kept trying random numbers until I reached one that connected to a person, then left a message with my litany of woes and call-back info and email addy. Then I kept going until I had left messages in four voicemail boxes. I wrote down the #s, and began to leave more messages the next day, and the next. They must have gotten tired of me filling up their inboxes and the next day I spoke to a real person. She finally took over my EIGHTEEN MONTH SAGA which resulted in returning the defective unit twice (because the first "repaired" unit broke on the first, second, and fourth batch. The second "repaired" unit would not even turn on. Ultimately HR replaced it with a new one which lasted four batches before the first "Made in China" components failed. So far so good now for several more batches. Go get a wagonload of patience, S.G., you are going to need it. See my comments below for other helps! At this point I have replaced every component inside the shell; judging by the number of frustrated owners I could make a good living fixing these HR appliances. I think freeze-drying is great!

@@marcviens8590 Yeah I used your words against you because you said I was uniformed for calling Stay Fresh out as a Chinese shell company, then proceeded to claim Birdseye was the inventor of freeze drying. I called you out on that, you deleted your comment and now you are ragging on me in the other comment sections because you got embarrassed I copy pasted your paragraph in relation to your error: "you are the self proclaimed mystic of one. Spouting without doing due diligence to the subject makes you look foolish and contributes nothing to intelligent discourse." As far as SG's issue, Marc is right the customer service takes forever to get to you. Not 18 months, but definitely several weeks as the frontline techs don't know anything. You have to reach their head engineers which are like only three guys in the entire company. Your best bet for getting help is to join the Retired at 40 Mewe group so you can put a picture or video of your problem and there is a HR tech who is on there daily who can help you out. If you go to the Retired at 40 youtube channel there is a link to the mewe group in the description. EDIT: I forgot he changed his channel to Live Life Simple or something like that. It's the youtube channel of the guy with the baseball cap.

Come back in 2 or 3 years, and tell us how things are going.

It took my wife and I a year to make up our minds to get one. It was unusable for 18months out of 24. If you can do appliance repair, great. If not, not so great. Because Colt is absolutely correct when he says YOU are the Warranty Claims repairman. Harvest Wrong has a Customer Service department and mindset very much out of step with the level of quality of their machines. I would not agree HW is a scam, but they are truly lousy with the help when your machine goes down. I should call up Lowe's or Depot and ask them why they do not carry Harvest Right appliances? I might buy another simply because they have a service team and a 1yr guarantee! I love Freeze-Drying! It's the way to go. I don't particularly care to replace every component except the drum every weekend.

My experience has been bad i have got 4 runs in 3 months 3 good runs in a row is my best yet I've had to open it up replace 2 dollar thread tape with 3 dollar tape add self fusing silicone around the hoses replace the cheap ball valve and now I think my pump is failing and I'm going to most likely send it back for repairs some people have reported 6 month turn around some 1 it's hard to say but they won't send me a new working unit even though that's what I thought I was buying my guess is because they know that will have the same issues I wouldn't trust any videos this was the most expensive thing I've bought straight up in full and I haven't had a working unit for more than 3 runs in a row and have been fixing it on and off for basically 2 months if you need it and you need it to work expect to be wrenching on it and redoing stuff that shouldn't be a problem I personally have never been told to get in and fix a defective product by any company and I don't think it's right I got a 23 year old car with 200k miles that needs less maintenance than my brand new HR freeze dryer Some people get ones that don't have issues but many have issues if your willing to roll the dice it might work but know you may have to send it back for repairs or your money back if the other unit in the video costs more I'd suggest saving unfortunately

Try a Blue Alpine. Made in the USA, and a much better product. That's the route I'm going.

Same then my screen started acting up

Did you run the vacuum and the heater for 24 hours? They had me do that because sometimes the insulation on the shelves off gassing can leave a slight residue. I DID THAT AND IT PULLED BELOW 400 MTORR

We did have that issue, but a simple o-ring replacement fixed it. We have run many batches since.

Dude, you’ll never have it fully fixed. The new ones do not work well.

Your positive experience is not typical.

We also received a part free of charge.

100%🎉

I'm replying here because the comment is on the top and a great one at that! I would like to explain to many on here I fully understand investing in anything over $1K today will make you nervous and stressed as I myself bought the biggest one they had and just got my HR and now running a bread run. I use to work in manufacturing as a muddy boot engineer for 6 years and after lots of research on HR as well the manufacturing facility they have and the 2 major factors that come to play is 1st not having the work force or space for QC (quality control) on the units, reason being is HR pretty much blew up over night during covid etc and the last 2 years many are using it for business as well now both HR did not predict happening so over night they blew up in production. There was not much of a market for small business to use a FD but the last 3 years everyone is exploring the new trend and market made production blow up over night and more then intended for, so they spent the money and resources on bodies and sqft for production and not much in QC as well RND working together as well! This then caused a huge problem due to the fact you need a lot of sqft and SKILLED trades men on the repair and tech side and bring in some consultants on turn around for the warranty dept as well maybe production all of the production line along with RND! The 2nd factor is shipping causes a hug part of the damage and issues that many get on arrival and is why FEDex stands around even in a blizzard to be sure YOU inspect the FD and noting any damage before arrival before signing off, if the FD looks damaged at ALL like in this video do NOT accept it as it states on papers in big red letter for you to inspect for any damage! Now idk what the percentage of the FD's get damaged in shipment but its a lot but when they do, it all end's up in the warranty dept Where all the repairs end up at so they end up being so backed up they have been chasing catch up! This video is a year old and a lot could have changed for the good since! #HarvestRight by all means is an American company that has expanded over night unexpectedly trying to manufacturer an American made product with pretty much no American tech company's producing the boards and components for the FD in America. HR does offer warranty of the FD and components for good reason and one you should think about how the whole process works on the warranty side of things and ask questions as well a few good FD Facebook groups to gather the info for help pretty fast. Hope this clears things up more to understand what all is going on God Bless!

Classic Harvest Right service! So lame.

I can feel your pain, Laurelin. Buckle in for the long haul...

The time it takes depends very heavily on atmospheric conditions in the room and the specific foods being prepared. If you had had the problems most others have had, you would not ask that question

@@junkmedicine I am one of hundreds of thousands of people who don't have an issue. There is absolutely no way you have used a Freeze Dryer by your comments. You don't have to like the Freeze Dryer. But blatantly lying is not the way to prove a point.

Kinda messed up if oneself has to watch a dozen episodes

If you own a car, boat, house, motorcycle, jet ski, fourwheeler, have gas grill, a computer or hell, have kids or pets. You either get an education watching, reading or learning somehow or, you get a mechanic, carpenter, plumber, electrician and phycologist to do it all for you. The point is, I get it if something doesn't work right out of the box. Other than that instance, everything has issues. Learn how to fix things by watching a dozen videos, which isn't that many honestly or, pay professionals to do everything or, live in an assisted living home where all you have to do is eat, breath, crap and sleep. If that's the life you want. Lol.

It's my understanding that there is a huge reliability difference between the older units and the new ones. I can tell you my unit delivered in December 2022 is poorly built, undocumented, unreliable, and poorly supported. It has constant problems running.

@@BowWowPewPewCQ Yup, all the OG HR zealots have no clue what 2022 models are like, or about HR's "remarkable new AI software" (on a cheap Chinese chip lol) that converts the machine to a $4000 dehydrator!

Ludmil, I am happy for you that your machine works. However, using 1 data point (your experience) to judge for statistical analysis generally produces inaccurate results. The positive/negative comments on this chain is actually 47% problems, 53% few problems.

"You got yours." Now sell it. And buy a new one. Then get back with us.

You had an older machine when they probably worked. That is no longer the case and why do you care if you're having a wonderful experience? Go use your wonderful HR machine and let others contemplate the decision.

This is a video from a HR and SF customer, not from the SF company....

Let's not be negative? What are you talking about???? You have no clue what people go through after such a huge investment. Most major appliances are expected to have at least a 10 year life. These machines are bad out of the gate.

@@flyingsticks7155 , What are you talking about? 10 year lifespan? Stay fresh has been around a little over a year at this point. Not a single “at home freeze dryer” company has had a unit out for 10 years yet. Where are you getting these numbers? Do you even own a HarvestRight? ( provide proof please otherwise you’re considered a troll) Every single at home FD’r company offers a “One Year warranty “ on the unit with a “3 year warranty “ on the condenser. Crazy how they all copied HR on that part too. Regarding your in accurate statement regarding the longevity of HRFD’s, I and a “LOT” of other HRFD customers do Indeed own 8 and 9.75 year old HRFD’s that still run perfect. There are literally Hundreds of Thousands of HRFD’s from 2014 to 2023 that work in perfect t condition. Am I saying HR is perfect? No, but they are NOT what this guy makes them out to be. Colt ( this guy) is a Stay Fresh Affiliate. The Biggest and First Stay Fresh Affiliate. He is the Owner of the Stay Fresh Group on FB. He controls what people say in his group worse than any of the HR groups. But you already know this… You’re one of his trolls.

Since you are in Germany you might be best with buying it direct from China. Especially if you can find an importer in your country who can deal with Alibaba for you.

It seems Harvest Wrong has fallen into the trap that awaits every company who does not prepare for the growth cycle. If you do not bite the bullet and staff for the growth cycle during the flat times you will fall so far behind it will cause so many avoidable problems it can kill the company.

Wrapping leaking fittings is, at best, a crude amateur patch. Teflon tape should NEVER be used on JIC flared fittings. It's all intended to hide failed leaking fittings that have design issues.

The problem is the HR hoses are not actual JIC fittings. This is why they often leak.

This class action law suit you mention, how do we get some traction on this? I will gladly join you to get some justice from this dishonest company

@@joemugly Me too. And I would have to pay hundreds just to get this paperweight to the dump

@didithomson1538 Here we are, barely one month into our purchase of our brand neew HR and IT IS NO LONGER WORKNG!!! CS is of NO HELP!!! So who is the Rip Off??? I regret my purchase with them

Harvest Right machines are Hell.

Apparently they are not a BBB company.

The "better business bureau" is worthless. You pay them enough and you get a good rating. Try a Blue Alpine. Made in the USA. That's the route I'm going.

I believe last year they did some major changes because the newer ones do look constructed different vs the early models. Also there was a big software change which caused some issues for a lot of people but now is stable.

HR customer service is not great. It is barely passable. Bring a wagonload of patience...

Yup!

HR customer service is only great if your problem requires an item replacement. For example if your pump fails or something you ship it back and they send you a new one and they pay the shipping both ways. Given the pumps are almost 1K, that's why people are happy with that service. If your problem is more esoteric like a leak, it's a headache because their front line "techs" do not know how to fix the machine. There is only like 3 guys at HR who actually know how to fix things in detail and it can take weeks of cat and mouse on the phone before you are referred to them. For SF there is zero customer service. Keep in mind SF is produced entirely in China and shipped here, which is why it takes several weeks to ship your order. If your SF unit breaks you are likely SOL. It's basically refund or nothing. SF also just started several months ago so there is a possibility the company itself could just dissolve. Personally I would check out 4patriots as an HR alternative (although I have had zero problems with my HR unit, only issues with the very first pumps they started with several years ago). 4patriots looks less like a HR knockoff and an attempt to actually make novel design choices.

"VAST MAJORITY OF PROBLEMS ARE OWNER CAUSED." This right here makes my blood boil!!!! How dare you say that. You have no basis to say that. Just go away. And how long has HR been paying you to cheer lead for them?

weB3now (such a creative handle!) I commiserate. The replacement FreezeLiar lasted four batches before the first software glitch caused a week-long delay. 2 batches later, fingers still crossed! The learning curve is steep if you have not ever troubleshot or repaired a home appliance. The videos can help only to an extent and HarvestWrong does not supply the tooling along with the ill-written packing slips that do not match the contents of the box. One tip for the threaded connections in the vacuum system, use the yellow teflon tape designed for gas lines not the white teflon tape designed for water pipes.

@@marcviens8590 PTFE should be used on the pipe threads only. HR instructs putting it on the flared fittings, which is flat wrong.

@@BowWowPewPewCQ Thanks Phrede! This is exactly why free, open discourse is essential to the maintenance of a free society! Boycott China!

I will buy your defective machine for 10 cents on the dollar value.

@@alfonse5043 Along with a Brooklyn Bridge?

Listen to more people than one. But I would like to see this machine work. I’m happy there’s another home one because competition encourages quality. But slamming others as a “scam” is an exaggeration as far as my experience with mine, and is not helpful, perhaps even counterproductive when it comes to trust in marketing.

@@Gasp7000 You misunderstood... this man just bought a harvestright and a stayfresh and he is giving his review. He is not SF...so it is nothing related to trust in marketing. In fact, harvest right is doing "great" in marketing. I only see a few influencer videos are sponsored by SF, SF barely have any marketing.

@@Gasp7000 But people pay 4-5 K on these machines that fail out of the gate and then customer support takes so long the warrantee runs out.

Try a Blue Alpine. Made in the USA.

Yours is an anomaly. I’ve had nothing but issues with my HR. Same with all my friends who own HR. Likewise with everyone on BBB. I’m glad you had successes with it. But your experience is rare

@@joemugly I don't think it's rare to get a functional HR unit, most people I know who have one haven't had any issues. The most common problem our group encountered was before the premium pump became standard that silver pump always failed (which is why the oiless was suggested by most groups initially). They got rid of that years ago and changed the oil recommendation and we haven't had any issues. In the MEWE Retired at 40 group it seems a lot of people's issues come down to either placing the unit in a room that heats up too quickly, incomplete defrosting which leads to acid corrosion (Phil at 4800 has a video on that issue), or shipping damage. I personally suspect shipping is a big reason a lot of people have issues in the same area, because while HR made the packaging easy to take apart without having to lift the freeze drier up out of a box the lack of support on the base of the package probably means every bump in transit is transferred right into the refrigerant unit.

@@DaveSmith-cp5kj dude, are you a HR employee? Do they pay you to shill for them?

@@joemugly dude, are you a SF employee? Do they pay you to shill for them?

@@DaveSmith-cp5kj you’re definitely HR. It’s clear I’m not shilling for SF. But, dang! You are pushing an HR agenda so hard. SHAME ON YOU!

This is the reason I don't understand a lot of people complaining about machines being broken out of the box. Harvest Right spams your inbox with like 3 emails warning you to take the time to fully inspect the entire package and contents before signing it off. It seems like a lot of issues are a case of "didn't read instruction manual"

Same happened to me, the unit was beat to hell, had a new one in two days. I bought from my local Tractor Supply.

@@junkmedicine Am so sorry to hear that...I DID buy one after making this statement and have had no issues with mine at all...knock on wood...

you wish people who have had horrible experiences with this company would be "nailed for slander?" Are you hoping to censor all discussion? Are you the thought police? Are you a HR rep? Why are you so very invested in this company? Are you afraid of the cognitive dissonance you might experience if you considered that your huge investment might have been a mistake? Why on earth would you say this-- especially now when companies produce terrible products right and left and consumers pay and pay and pay as those companies get richer and richer? What is your problem? And please tell everyone in the room here on what basis you can make the claim that the nay sayers are "not a ton of people?" Why are you even on this page. If you love your machine, go use it. Other people are trying to make a very important financial decision and you want to nail them for slander??? Who the hell do you think you are? Go AWAY

No false statements at all. Just experience with a late model HR machine.

You’re fortunate to have gotten an early model. As for the recent iterations, dudes video is spot on. I thought he was reviewing my machine at first. HR makes garbage now

"You got yours." Now sell it. And buy a new one. Then get back with us.

Mine gives the hot room warning when the room is 72 degrees in the summer. I'm on my second machine. The first a lemon out of the box but months of fighting before they finally replaced it. The replacement failed after only 8 batches. 5 months and counting on the "support" staff fixing the problem. This video is valuable because for whatever reason, those who do not have problems are very loud and vocal in insisting the machines and service are fantastic.

@@junkmedicine what about the tens on thousands that haven't? Same goes for ur logic. I got 2 in the last 2 months been running flawlessly large and XL

@@junkmedicine lil bit of an odd example. People have problems with thier Samsung phones or iPhone's as well here and there, People have problems with all sorts of appliances most don't tho the vast majority. But I fail 2 see what that has to do with the death toll of an earthquake

On what basis do you claim they have "good customer support for the most part"? Sounds like you found a friend to help you.

@@flyingsticks7155 I've used their support, it's a pain in the ass since you're a new person every time you call even though they should keep track of your issue. They do help at least.

Check out Blue Alpine. They've done a ton of R&D and make their freeze dryers in the USA. That's the route I'm going, after a couple years of research.

Good Question. Boycott China if you value free elections!

I've had similar issues with my two machines. Customer support is beyond horrible. $4500 paperweight

@@flyingsticks7155 if it’s the new 5 tray model update your software

It’s not bull. The newer machines are all like his. They all break and throw error codes constantly. The only suing that should happen is a class action suit against HR

So many false statements in this video. I'm with George.

"You got yours." Now sell it. And buy a new one. Then get back with us.

@@joemuglyDude…, Here it is a year later and we all know that Colt is Stay Fresh’s Head Marketing Guy… 🤦🏻‍♀️

@@kimmididwhat it feels like you’re making a point. I don’t quite know what it is, but it’s right there. It’s almost as if your sanctimonious remark could have merit if you could just find that last bit