Nudge: How to influence mass transit passengers’ behaviour? | With Nicolas Fieulaine 

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Delays, incivilities, accessibility… The challenges in mass transit in terms of passenger experience are numerous. To make trips in metro and train more pleasant and relaxed, certain stations are using “nudges”. Nicolas Fieulaine - Social Psychology Researcher and Scientific Director of the Nudge Unit SNCF Transilien - guided us through the Lyon Part-Dieu Railway Station in Lyon (France) to explain how the implementation of nudges can provide an effective solution to these challenges.
#WebTV #MassTransit #Nudge
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