NYC DOE - STEP by STEP Guide - RESET iPad During COVID Remote Blended Learning by Mr. Jordan Kamer 

So glad it helped Jeanette!

You are very welcome, Barbara :) I'm going to keep making simple step-by-steps as issues arise. Just made one for increased parental controls today that our families were requesting!

I just got a shipment of new iPads that I'm going to setup and distribute. I'll test this out tomorrow to see what it looks like. Thanks for the info! I had a computer technician stop by the school today from DIIT and spoke to another via email who both confirmed the video should work as long as you follow the steps exactly as I show it in the video :)

@@kamertechy6425 lol Should have read through first ;)

Hi Aliza. Not yet. I've run into PUK/Locked sims and with those, we have to refer them to DIIT. I'm trying to come up with simple solutions that we can do to free up DIIT and that families can do themselves. Whenever I encounter a new issue I am going to record how I resolve it and break it down into a simple step-by-step for people to follow :) What kind of issues are you experiencing with the new iPads that don't have physical sim cards?

This is directly from the Getting Started with Your iPad NYC DOE site. It's a video guide to make it easier than reading through the guide. This video is intended for people who are not tech savvy to quickly fix their own device. I have parents who have been waiting since the summer for repairs and this video has resolved their issues. Below is copy and pasted off the DOE's site: Erase all content and settings If you have tried all the above troubleshooting steps and still cannot connect your iPad to the internet, you can try to reset your iPad by erasing all content and settings. Important: do not erase your data plan. Here’s how to do this: Open the Settings app. Tap General, located on the left hand side of the Settings menu. Tap Reset. Tap Erase All Content and Settings. Allow your iPad to reset. After you have erased all content and settings Once your iPad is reset, you will be prompted to set it up again. When following the prompts: Select your language and country (you must select the United States). Choose Set up Manually. Select a WiFi network (if you don’t have WiFi, scroll to the bottom of the list and tap Use Cellular Connection). Give the iPad a few minutes to activate and configure. The screen will say Remote Management. When this happens, tap Next in the upper right corner. You will see a message saying Installing Configuration from the NYC Department of Education. Allow 30-40 minutes for all applications to download and refresh. Test your internet connection by going to www.schools.nyc.gov.

Is there a video on the MDM process you can post?

@@kamertechy6425 Hi Techy. I am aware, I'm having the verbiage and instructions changed as circumstances have changed.