OuiPlease Scam PART 2 - Did I Ever Get A Refund? 

Merch 💖 crowdmade.com/collections/alexandriaryan Time Stamps in Description!! Hey guys! So this video is a little different than the first. There Is a lot more reading between the very fine lines as Im trying to figure out if OuiPlease ever did issue that initial refund. I don’t want to see like im complaining because at the end of the day I did get money back into my account but I do think the initial “refund” was very suspicious especially after seeing all the complaints on the BBB website regarding refunds. Let me know what you think! Love ya💖

Just a warning, since they sent the "refund" goods and services. They can potentially make a PayPal claim that they purchased something and never received it from you so that they get the full amount of money back. Since they didn't process it as a refund, PayPal will not link the two transactions together to know that isn't what is happening. Please keep an eye on your PayPal to make sure they don't make a claim and try and get the money back.

Speaking up to prevent people from being ripped off is not causing drama or stirring things up✌️😀

it is not complicated. They did the refund, took the screenshot, emailed you that they refunded you with the screenshot then.. canceled the refund.. this company is shady AF

Sending a “refund” as a payment isn’t okay at ALL - not only did you lose that $9 fee (small amount of money, but it’s the principle), but that $291 becomes additional taxable income for YOU.

Alexandria’s “alledgedness” is way more believable than Oui Please’s “StAtEmEnTs” 😮‍💨

Also watch your account!!! They can file a dispute on that “payment” they sent you because you didn’t “send” them anything for their money!! Watch your account

I would keep an eye on your account. My thinking is they PAID you $300 because when you least expect it they will dispute the charge and get a "refund" from your account. I wouldn't be surprised if that's what happens. The company is super sketchy.

I feel like what the Wizard did was he opened OuiPlease’s account while on the call with you (which they aren’t supposed to do since it’s not the callers account) and that’s how he found it. Because that would be the fasted way to see something sent and then cancelled. That’s also probably why no one else was able to find it because they didn’t “break the rules” and look into OuiPleases account and only looked at yours. But I’m just speculating 🤷🏼‍♀️

The “refund” was “kicked back” cuz they had no money in their acct. 😝They hoped you’d not notice, but they couldn’t afford to refund you. So eventually they sent you a direct payment which PayPal took a cut. Which is awful. Haha.

You should call the Dallas state attorney’s office and make a complaint

I smell a class action lawsuit brewing. That’s ridiculous

Clicked faster than you’ll get a box from OuiPlease

Did they... buy your refund so they could claim it as a business expense? This is such a scam. Crazy.

Doing the payment that way gives them the right to dispute the transaction and get a "refund" from you when you don't send out what they bought from you. Don't accept that and let it go. They're proving to be shady af and they will take it back and as a "buyer" pp will side with them immediately. Honestly it seems like there is going to be a class action lawsuit before too long.

The Wizard found that information by pulling OuiPlease's account- teeeeechnically wasn't supposed to disclose that to you but like I can totally see why he did and I stan The Wizard hahaha

These are scammers will disappear eventually and open another business with a new name,I think you can report this type of activity to the Federal Trade Comission and of course the BBB,this is theft by deception.

I wonder if they initiated those refunds just so they could take a SS to send you and then immediately cancelled them. Sounds like something they would do. They (the owners) are probably living off of everyone's money and not using any of it (except for the web host) towards the business.

It seems like the wizard went into OUI Please account and that is how the wizard knew the date of the refund and that it was immediately cancelled. I think the wizard went above and beyond to assist you. They had no money to refund you that’s why they cancelled the refund. You go girl!!

PSA: This is what chargebacks are for! Your bank will automatically "refund" you the money (you do have to provide some amount of "evidence" i.e. proof of non-receiving) and then go after the company (OuiPlease in this instance) to reimburse them (the bank). It is then up to the company (OuiPlease) to prove that they had sent the product.

The French music and transition slides for each part send me. Every time I have to hold back a laugh.

Don't go to the BBB for complains. It's a third party org. Go to the FTC who has some governmental authority about issues like this.

The wizard was probably actually looking at the company’s website and that’s how he seen it. He wouldn’t be able to see anything like that on your account because it never hit your account. Does that make sense? Also you need to tell the others seeking a refund that they need to contact the Attorney general in the state of the company they will go after them and pursue criminal charges at this point because this is now felony fraud. They need to be stopped!!!

I’m just going to point out that if they sent the payment through goods and services (what that charge was for) and you don’t ship anything they could technically dispute the charge because you never shipped anything… they have 6 months to do this so just watch out. And mark it as not needing shipping where the enter the tracking number place is.

They lied to you, they are shady. Never apologize for being a strong advocate and a fierce woman. You are preventing others from being scammed thank you!

Just make sure they don’t dispute the transaction now because they paid you as if they bought something and nowhere does it state that it’s for a refund…

They clearly made the refund, screenshot it to send it to you and then cancelled…

It might be a good idea to report this company to the state Attorney General’s office that this company is located in.

For anyone who has watched this video and has also been scammed by Oui Please. Call the Texas attorney generals office and tell them what is going on. The more people who call the better. Reporting to the BBB is fine and all but reporting to the attorney general's office is more likely to get the issue resolved.

Be careful that they don’t try to dispute that “purchase “ with PayPal...SO SHADY

Initially refund was declined by their bank because they were broke, the second issue was that because of so much time passing PayPal won't let you refund transactions for longer than I think it's 6 months. The shitty part of them refunding you when they've been found out, is they've initiated it as a pay for goods and services from you invoice payment which means you have to pay the fee rather than THEY do. If they had used the other option of friends and family they would have had to pay the fee of sending it. and they could have made it clear in the transaction notes they were refunding you. As it stands now they've pretended they bought something from you and they can dispute this with PayPal at some stage if they want so please keep an eye on it.

Literally have been waiting for this! Not as long as you have for your boxes obvi… but close 😅

Living in Dallas, this makes me want to go to their “headquarters” and see what’s up with them 😂 I might just do it this weekend lol

You're stating what actually happened to you and saving others from wasting money, that's not starting drama! If a company is willing to rip off customers they have to deal with consequences, such as creators talking about why not to trust them

Youre so much nicer than myself. I realize after all this trouble 291$ was enough to make you satisfied. However I would be livid if I had to cover a fee so they could make it look like it wasn't a refund at all AND insist on reimbursement on the second half of that box. Companies will cut corners if you let them, the only way to make them do right is to force them to actually do so. This company is shady and I appreciate you letting people know before they spend so much money

I work at a call center, and I have a lot of experience, and know a ton of tricks. I’m assuming The Wizard has been there for awhile, and just knows secrets they no longer teach for whatever reason. Unfortunately a lot of companies do that. They’d rather just hire new people, get bodies on the floor, instead of properly training employees, and then those employees have to learn from tenured employees the tricks

Hope Oui Please doesn't try to cancel their 'purchase' from you .....in the next 6 months😳 I feel bad for anyone that doesn't have a sizeable following that can apply pressure.

As I was watching I dug into that address and the registered LLC (My French Connection) has three different locations. The first location (where Alexandria got the payment from) is a tiny building in one of the Dallas surrounding areas and according to Google is currently listed as half for sale. One of them looks like it could be a place to package product, but I feel that is isn't as it's a suite in the same building with an Enterprise rental. (Also according to their tax documents they haven't occupied that space in over a year despite it appearing on the BBB listing. Also on their relevant tax documents the third address is an apartment building in Downtown Dallas, where operating a business out of an apartment requires very specific documentation that is publicly available. I'm not really sure what the conclusion to this is, except for it's just another shady thing in the long line of shady things they've participated in!

Amanda from the channel 'Swell Entertainment' uploaded a video today after she got scammed by them as well, linked your video. It's ridiculous the way this "company" is being run.

Not to add more questions to the mix, but please make sure that your "payment" actually cleared... because PayPal is asking for shipping information from you for "goods and services" and of course that doesn't exist because they didn't order goods or services from you, they could say that they never received their "goods or services" and the payment could be reversed (if it even actually cleared) I once made a payment to someone and didn't realize that I sent it wrong and they never got paid until they contacted me about it and I had to change the payment to say that shipping wasn't required and then the option for me to enter shipping information went away and they got paid... I felt so bad 🤦‍♀️ but they did get paid once I was aware of my mistake...

I’d be willing to bet $9 that they sent it as a “goods payment” just to spite you

My girl is on a OiuPlease crusade and I am HERE FOR IT!! 🧡💛🧡 Man, I hate a scammer 😡

'PayPal and The Wizard' sounds like my kind of crime fighting duo

I looked them up. They have a decent set up on their website with endorsements from major women’s magazines. They will probably keep scamming people as long as they can get away with it. You’ve done a good job of bringing this to light, Alexandria. Love. Your. Channel.!

It sounds like your wizard is part of their ach group. Typically they're able to check past electronic transactions whereas your typical customer service will not have access to those records. Ach is generally looking at all transactions between the known company ID and their routing number. Day can help, but honestly your account number and amount is great for really specifying the search history. Source:former operations/ bookkeeping Clerk for a state chartered bank.

Yeah, a refund does not look like that, and there are no fees on a refund to you.

I would keep an eye on that ‘refund’, they might have sent it to you as a payment so that they can request their own refund at a later date, claiming that you didnt send whatever item you ‘sold’ them (since you can’t add a tracking number and wouldn’t have anything to defend yourself regarding that $300 transaction). Hope it all works out girl!

Good for you, Alexandria, for sticking up for yourself with this nefarious company. I know that you are not a negative person, but this company really should be held accountable for their questionable business practices! Hang in there, Sweetie, and keep on doing the right thing! Love you, Girl! ❤️❤️❤️

The way that this "company" is treating its customers is horrible. I'm so glad that you used your platform to inform people of what was happening, as your audience is their audience as well. I don't have much of a following, but I've shared this video where I could in hopes of stopping other people from having their money stolen. Thank you for keeping us informed. Who knows how many people you've helped. I thought it sounded like a fun subscription. I was going to look into it after things cooled down a bit from Covid, up until you only got half of your first box. I'm sorry you had to go through this all. I know how stressful being on the phones with companies can be, and thank you again for keeping us in the loop.

So excited you did a part 2!!! This whole thing is just so crazy!

Oui Please wasnjust featured in an article from Marie Claire about beauty subscription boxes. It was #2 on the list. They clearly did 0 research.

The French background music just makes this that much better. ❤

Clicked SO FAST on this! The way I see it, there are 2 options here: either the initial refunds were deleted by mistake, or they were deleted on purpose. Either way, the company fucked up and instead of taking accountability, they tried to lie about it to save face and/or string you along for more, shall we say, nefarious purposes. Either way, the company sucks!

I wonder if the wizard went into qui please account and found that canceled refund. That's why the other reps couldn't find it

You really need to report this company to the IRS and the SEC. And audit will make them think twice before SCAMMING

As a longtime CS rep it sounds like you got a old timer that has been around long enough to know some extra tricks to find info and likely has special access to settings that the average reps don't have.

I still have questions - why are they still in business and have you filed a complaint with the attorney general of Michigan? This isn't just poor customer service. I'm not an attorney, but it sure sounds an awful lot like fraud.

I am not a computer wizard, but I wonder if maybe the wizard looked on OuiPlease's account at the same time he was looking at yours? It would most definitely show up on theirs (both the refund and cancelation since it was coming from their account) even if it erased from yours with the cancelation.

Watch that they don’t claim they didn’t get their order from you and have PayPal refund the money!

I know this whole process must have been so taxing on you...but good for you for shining a light on this business. Your platform reaches so many.. it can only help all those poor people that are still dealing with this shady company.. and it honestly lets the rest of us know what we might be in for if we choose to order from this place.

I’m just Happy that you stood up for yourself! Believe me that you aren’t the only one that doesn’t like confrontation and their numbers aren’t included at the BBB. I would lose my mind if a subscription service took my money and never sent the box, wouldn’t talk to my and deleted my comments and blocked me. You did good Alexandria. I thought about you yesterday when I saw that Sephora already has a Advent Calendar for sale. LoL. It’s are time of year again, we’ll close to it anyway

I watched SwellEntertainment's video, came to you, watched the other three videos in order, was already moving on to other things and saw that you posted this video two days ago Gosh I love drama like this, been spending the past 90 minutes on this

They probably sent it as a payment so someone could claim you ripped them off. It's a good thing you have all this documentation.

Maybe consider cancelling “their order” tell them to send you $300. This leaves them open to dispute the charge

Hi! Coming over from Swell’s video. Couldn’t one of the PayPal reps have told a higher up about this and at least gotten their PayPal account suspended? That would at least stop them for a bit from scamming until they found another payment provider

I'm so glad that I saw your videos before ordering this box. I can't believe that paypal hasn't started refusing this company to allow them to keep doing business using them.

Yes!! I’ve been waiting for a part 2! This video makes me so angry for you and for all the customers they scammed. I just don’t understand how they haven’t been sued yet for poor business practice and theft.

Please make sure they don't try to take the "refund" back by disputing it on PayPal saying you never delivered the "product" they bought. It kind of sounds like that is what they set it up to do and hope you don't notice.

The French music really makes it🤌🏻

So, something that should have also happened on Paypal's end was/is keeping a record of everything done and said. I know those calls are typically recorded and the computers should be monitored so if you know the name of the Wizard, you could potentially see if you can ask about what he could have done in order to find the information he stated. My other assumption is that the others might not look under OuiPlease's account due to privacy and whatnot because they might be able to look at the info, but can't pass along the information. That might be different because it would be in relation to your own account, so some workarounds are possible? Either way, dispute the payment, as others have mentioned, to make sure they can't try to take your money again.

Start drama girl!! Definitely needs to be done! Not like your complaining about nothing, this is a really messed up problem!

so glad you got most of your money back how ever they sent it , I think the other customers should really think about filing a class action lawsuit , in some states anything over $500 in a felony.

You poor sweet girl, what a mess! I’m sorry you had to go through this! That’s one reason I don’t do subscriptions, it is so hard to trust anymore! I ordered something once that was supposed to be free only shipping but then two charges showed up on our credit card! My husband called them & they took it off our card & said this happens a lot & to be careful! I’m afraid after going through that! Sending you hugs!🥰

The “ wizard” accessed Oui Please’s account ( which he wasn’t supposed to do but he’s amazing for doing it) and that’s how he knew the exact date. My advice to you is contact the Texas State Attorney General’s Office and file a complaint.

Glad your got your $ back... Im dealing with a so called moving Co. Currently. Do your research on everything check BBB! I'm out over 5,000 and ended up moving my own property from Cali to Arkansas after they held it for 3 months promising a delivery. Sad that there are so many shadey ppl in this world

Something seems very off about that company, very almost LuLaRoe-esque.

Maybe it’s so they can be dodgy with their tax. Make it an expense paid to you, a deductible for them. Therefore it also looks like income you’ve received rather than a nil invoice. Dodgy af

For no fee money transfer (refund) they would have to send it as a friend/family transfer not the for goods or services. Good of you to take on sharing your experience to help other to be aware of these shady business practices.

Ooooh! *SO* looking forward to the online store!

Wow. First of all when you said it was theft I think you are correct. Maybe this needs to be turned over to law enforcement in the state where they have their office. Also they should be reported on the platforms where they advertise. This isn't okay, they probably belong in prison.

I got a laugh when I was curious about the details of their boxes and looked at the info at the bottom of their home page and it says 100% secure payments, my first thought was "yeah so secure you cant get it back if needed".

Side note, I was reading the complaints after video. Someone referred to Your video, when warning people Not to subscribe! Great job!

The Wizard was probably looking at their account and because the refund was cancelled immediately it never showed up on your account.

It's very possible they are also committing tax fraud by putting refunds in as "expenses" to the company as if they are purchasing product and putting it in as a deductible on their taxes.... on the very few that are getting refunded at all, but in that case, it would be of no loss to the company. Very shady.

In situations like this (after several bad experiences) I only give customer service two attempts at processing refunds. If I don't get the FULL refund after 2 requests I open a dispute with PayPal and include copies of the emails sent and each time PayPal have sorted it within days no problems. I now use PayPal to pay for EVERYTHING on line.

I would definitely believe PayPal. PayPal had absolutely nothing to gain. Oui please, seems like a huge scam. So sorry you had to deal with this.

::grabs popcorn:: and thanks you for sharing your experience! (I always get comfy before your soothing videos but I feel really involved at this point)

Sounds like they need a class action lawsuit against them to shut the company down and send it to whoever is behind it to prison

I love how they have finally turned off Instagram comments. How did they get in a magazine to praise their subscriptions when they have never sent boxes out to people.

Thank you for the update. That is a disgusting way to run a SCAM. I’m sorry you & everyone else that got scammed. That’s horrible. I hope they see this video and get their act together. Why in the world would anyone want an F on the BBB and a 1star ? That’s SAD . You should all get together and plan a law suit.

Things I learned tonight. Never get between Alexandria and a childhood friends birthday gift or subscription boxes/ money. She will make Sherlock Holmes look like a beginner. These videos show your viewers everybody has a voice and they should use it. You may not get the outcome you desire, but staying silent is not the answer. And sometimes you find out your not alone.

A class action lawsuit should be enacted against OuiPlease. Period.

I’ve never been so invested in $9 in my LIFE

Ugg..this whole issue gives me anxiety , thank you for being a voice for the people!!!!

Please be careful because they can come back and ask for that 300.00 that they sent You back. Not that they deserve it or that they will win it back, but the way they sent it as a payment "for goods" can cause problems in the future.

My jaw dropped when you said they immediately cancelled the refund... wow!

I get the feeling the paypal wizard had accessed the company’s account directly to get the information because the only way the cancellation would show up in the activity log is on the account of the person cancelling the transaction.

What a journey! Glad you kept at it, in spite of your fear of confrontation & drama. You're doing good things for a lot of folks by exposing this scam of a company! We love ya, Alexandria!

This video is just starting I haven’t heard anything yet but I’m going with I believe PayPal. I’ll update my comment if that changes.

7:20 I like how their version of "Regards" is to say "Good afternoon" instead of "Bonjour!" like they've done every other time lol