We have Brooklinen in our Queen room & Cozy Earth in the King suite. Both are amazing and yes, we have discounts on both: 40% off Cozy Earth & 20% off on Brooklinen - both our in the description box of this video! 🤍Happy shopping!!
I have a seasonal STR that I have been renting for a couple of years, and I have found that people who ask for a discount are the always the "problem tenants" that leave the place a mess.
Good content! What I’m most impressed about is your website! Very clean, easy to use and makes booking your place so simple. Thank you for staying real on your channel 😊
We are at 34 reviews we launched in October. We do all the things you do. All guests have been amazing and left 5 star reviews but one lady said our area is basically ghetto and gritty and we should say that in the listing. Its not beverly hills but its not the hood. she honestly lied and it took us to 4.8 on value. She also took us to a 4.7 on location and 4.9 on accuracy. its disappointing that airbnb wouldn't back us up now her review about the area is on our listing and its not true. thankfully all other guests have said its a nice quiet neighborhood. So I think even if you do everything sometimes its hard to stay at a 5 we can't move the location of our airbnb it is what it is. We are now at a 4.88 so still a superhost but because guests could come in lie (which is out of your control) i think maintaining a 5 can be hard. she had a good rating on airbnb so we didnt see this coming.
I had a guy that loved my place, even said so in his review. But he gave me a 4 on all categories. When I asked him, he said it was because he’s just not the type of person to leave a 5. Lol. I asked airbnb to change it, with his permission, but it never happened. Just some perspective for you! It sucks but it was bound to happen, and it’s better that it happens early so you don’t stress as much.
Wow, sounds like you're doing a fantastic job as a Superhost! Sorry to hear that one guest brought down your rating, but don't let it get you down. You're still rocking a high rating and providing a great experience for your guests. Keep doing what you're doing and the good reviews will keep coming in.
Been watching you guys all the way from living in Ireland, cant apply all your knowledge based on where I live, but take what I can, love you content, good luck guys !
Hi Love you both already. I just started my own Airbnb came across your channel got some good tips from you. Thank you look forward to watching more videos 😁
Great video❤️. You guys are rocking it in STR biz. We too found labeling everything works. We had a guest who couldn’t figure out how to use the shower. It’s pull down nozzle style!
Love your helpful videos & comment sections! I wish you continued success- you guys are the cutest! 😍 Our first guests checked in today for 16 nights! 🙌 I'm both excited & nervous. 😊 We are mindful & do many of the same things you do and are hoping they have a wonderful stay & treat our STR with care. Even though they asked for a discount. 😅🤞
Thanks so much!! We love getting everyone sharing how they’re doing, what they’re doing & helpful tips here in the comments! We are so glad you’re here & that you have 16 nights booked with the same guest? That’s awesome! Keep us posted on how it goes!
A suggestion - make sure you require a cleaning once a week as people can make a real mess in 16 days. You can also keep an eye on the place and how it is being treated.
Thank you for all these suggestions. I got the ceramic pots and pans which you guys suggested. Now need a suggestion of shampoo and conditioner and if you guys provide lotion, if so which ones?
Hi! We don't have lotion for our guests, but we do offer a communal bottle of SPF, makeup wipes, cotton buds, tampons, soap and we use this trio package of Shampoo/Conditioner/Soap them from Amazon: amzn.to/3L3VNcr
Hi guys! Is it worth to put some kind of safety deposit sum for guests with animals or kids? Is it possible to organize it like that for airbnb booking?
Really loving all the videos, super informative and interesting! Is RU-vid and owing your own Airbnb your full time jobs? If so, what’s it like working with your spouse? ☺️
Hi! Thank you for being here! No, owning & managing the STR and RU-vid are not our full time gigs. Kristen's mainly now (editing, voice overs, etc) but we have a lot of other work-related things going on as well! Working together has been amazing and of course a true test of your relationship. With DIY renovations, having different ideas for things and where to allocate money at times can bring up conversations needed to be had but we always end up agreeing or making adjustments that make us both happy. We're always working on ourselves individually - in regards to what triggers us and why, etc. and our communication is sometimes almost too much - but that is definitely the secret to the success! lol
Id like to know, what is your background ? - I was a apartment manager and did commodity trading in the stock market forum, my husband was a carpenter turned handyman, all areas of construction business, we used those skills to move into the business of STRs
Hi there! Our background is in the music industry and the entertainment industry. Over the last two years we have taken on this journey and are sharing our experience as we learn!
hi! Just wondering what would you're reaction be if you're rating went down? We also have an Airbnb with 5 ratings so far and it always keeps me anxious if we ever have that 1 guest that will bring it down haha
It’s always a thought when a review comes through and honestly, we’re fine. If May be disappointing for a minute for sure. As long as we know we are treating guests the best we can and keep our egos out of any situation that may arise, as much as possible lol, we will be OK because we know we can’t please everyone! 🙏🏼
It wouldn't let me reply so read the background below that led to a TWO star review. This is the review - "I would strongly suggest to be more responsive to visitors' inquiries. Also, dishes need to be cleaned. I would also suggest to lower your prices if you're providing a half broken room. It would also be helpful to have coffee grounds in the room since a coffee machine is provided...unfolded beddings are also a turn off. Wouldnt recommend!"
I discovered that my text to them had not been delivered (why didn't they just call?) so I sent them an apology in the Airbnb message center with a picture of my text reply. Then I wrote a response to the review saying this, "I am sorry that anything about your stay was disappointing. We strive to offer the cleanest room possible with many conveniences even while offering accessible prices without a cleaning fee. I also apologize that your text to me went unanswered. Just now I discovered that the response was not delivered BUT would have welcomed a phone call when you didn't get a text response immediately. The room price was the lowest in the market so we didn't offer coffee but do provide equipment to use in the room. The two small problems with the room, the fan cover and the towel bar, did not effect functionality and were communicated to you in advance. There were additional hooks for the towels and the ceiling fan and light work even if the outlet cover slipped down. Those will be fixed before other guests stay in the home. The unclean dishes were in the dishwasher in a clean kitchen. Usually, we are at home but went out of town for a family reunion and I tried to leave everything perfectly clean but forgot to run the dishwasher and left clean items in the dryer. I am guessing that is what you mean by "unfolded beddings" because all of the extra bedding and towels in the room were folded and put away".
And these are the things I would change if I ever have a guest while we are out of town to ensure a 5 star rating. #1 - I will never ever leave clothes in a dryer or unwashed dishes in the dishwasher even if just clear glassware (when I got home there was a stale smell which I am sure they noticed). They left two glasses and a plate on the counter. #2 - I already changed my direction to put dishes in the dishwasher to ask them just to put dishes on the counter or in the sink and we will fill the dishwasher. #3. We only have one ironing board and iron for the house so in the future if we are out of town I will put those things in the room (I knew they were going to a funeral). #4 - If for ANY reason I have a booking and there is something that minor needs fixed that I can't get fixed I will write to the guest days ahead of time, explain the situation, and offer them an opportunity to cancel and find something else. Any other ideas????????????????
Alright look, I can’t seem to get an answer from anyone so maybe y’all will respond. I have the money to invest, I have the know how, the only thing I’m missing is what market to start in. Can you help me out please?
I have a couple of things to say as a guy who is not a host but stays at AirBnB properties at least twice per month. My opinion is that there is too much pressure on guests to give 5 stars on everything. "Everything" is 5 stars, so a guest making a booking has to assume a 4.5 means the place is terrible, or that there was one disgruntled jerk who ruined the score for the host. The system is broken and needs to be fixed. I don't have a solution. I just see the problem. I empathize with the hosts. I was a businessman myself. The other thing is that everybody wants to be 5 stars and charge $250/night or more. Wasn't AirBnb supposed to be where a person could get a cheap place to crash for a night? This "luxury-creep" opens a void that AirBnB was created to fill, and the door is wide open for competition to jump in. I'm not advocating mediocrity, just saying that somebody needs to look at what's happening.
Completely agree with you. There is that feeling of pressure on both sides as well, like whenever we have to give a guest a 4/4.5 because they left made a really big mess we feel bad because we don't want to ruin their experience on Airbnb. It's definitely a tricky situation. it feels like with every company like this, (Uber, Airbnb) they start out with one idea and do it for cheap and then expand to include everything and the price goes up. It's definitely not the same as it used to be but being able to pay a little more to rent an entire place is something that we love doing when we travel, if it makes sense! Appreciate the comment and for watching!
How long is your drive between the houses I wonder? 🚙🛻 Greetings from Germany where we are in the process of renovating a house for vacation rental as well. 🇩🇪🇺🇸🏡
