I bought two of these doors for my bathroom remodels. I’ve had one installed for a week and it’s leaking. My contractor said he has installed many shower doors and that this one was by far the most difficult. The instructions are very vague. I’m thinking seriously about returning the other one because I’m afraid it’ll leak also.
Sorry to hear that! Please reach out to our installation experts to review your installation. We would love the opportunity to find the reason why your shower is leaking. We can be reached at 1.866.839.2888 or by email at customerservice@ovedecors.com
We appreciate your feedback and understand that choosing the right door is an important decision. We take pride in our product and strive to provide high-quality doors that meet the needs of our customers. If you have specific concerns or issues with our product, we would like to address them to ensure your satisfaction. Our customer support team is available at 1.866.839.2888 to assist you with any questions or problems you may have encountered. We believe in the durability and functionality of our doors, and we are committed to resolving any issues to ensure you have a positive experience with our product. Thank you for considering our doors, and we look forward to the opportunity to address any concerns you may have.
We apologize for any inconvenience caused by the issue you've reported. We would like to gather more information from you so that we can better understand the problem and provide an effective solution. To do this, we kindly ask that you contact our team at 1.866.839.2888. Once we have the necessary details, we can troubleshoot the issue with you over the phone and work towards resolving it as quickly as possible.
The decorative strip isn't screwed in or anything ? It does not make sense at all. Waiting for a call back. Frustrated. Even our installer is confused.
We appreciate your contact with us. The decorative track is fastened with silicone. Please ensure sufficient time for the silicone to fully cure. If you or your contractor require any support, please don't hesitate to contact our team at 1.866.839.2888.
Going to take back very sad. The magnetic closure is flimsy and will not close all the way. We have adjusted 5 times no success. Cheep closure poor design. Also cant believe you guys monetized this video for ads. Thanks for waste of $800 and days of time.
Hi Nate Phelan, The magnetic seal should be solidly fixed to the wall and to the door by design. Please call one of our installation pros at 1.866.839.2888. The issue you describe shouldn't be and our dedicated team of experts will gladly solve this problem and ensure that your experience with OVE Decors is a happy and positive one.
HI IIConTRoll, Call us at that step if you doubt our recommendation. The Niko doesn't let water through if installed or used properly. Our number is 1.866.839.2888 and our knowledgeable installation pros will be more than glad to assist you successfully complete your bathroom as intended.
