Pan Am Training Video: "Missed Connection" (circa mid-1980s) 

This video was used to look at how to handle difficult situations. It was followed by a classroom discussion on how to handle situations better.
Filmed inside the aircraft mockup training classroom at the Pan Am Flight Academy in Miami, Florida.
Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes from the Pan Am Flight Academy in Miami, Florida after the airline closed on December 4, 1991.
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