@1:51 "The algorithm offers no second chances, because forgiveness hasn't been calculated into the logic of the system." As an Information Systems Analyst, I feel that 🤣
This is why I still can't shop. Everybody is already looking at you, waiting for spots to open. If you need assisstance, then everyone's _really_ looking at you. Probably thinking "this dumbass can't figure out the machine so I have to be late for drinking at home!" or whatever stupid thing
@frogman4555 definitely work on it. I plan on doing so. The difference in my confidence between being in my own country where I might bump into someone I know and a foreign country is so big.
The thing I love most about these videos is how the number of humans willing to keep doing their thing with a slight smile as a stranger stands there roasting them.
I can understand people playing along when it's in the street but it's mental that they were up for it while they're trying to rush through scanning their groceries, as he stands next to them awkwardly. Surprised that store let him do it as well.
I would love to see a video on the polar opposite of self checkout... checkout at Trader Joe's, where the cashiers are encouraged to speak as if they want to get to know you in the span of 3 minutes. It's the speed dating of grocery shopping.
It's ironic you say that since I have had 3 trader joe's staffers ask me out while checking out my food, I turned two of them down because that's just plain awkward(also why I don't go to trader joe's anymore)
Yikes it sounds miserable lol I already had it on my list of places to not shop because I've read it's almost all the same food as the "store brand" items elsewhere, it's just packaged differently and marked up. Definitely will be avoiding that place now 😂
As someone with autism learn how to talk to people that cashier had a family to feed but you took their job and more importantly their paycheck from them
@@TheRealRusDaddy self checkout doesnt take jobs you dingus human checkout isnt the only thing that needs done and support/security people are needed for self checkout aisles to solve problems and prevent theft, not to mention that having more people to clean and stock isnt a bad thing? and business wont just lay off cashiers they will offer them different positions in the same job can you like, know a single thing about what you're talking about before you say it? i personally work retail as a cashier and both as a customer and employee self checkout makes my life easier and hasnt made me lose my job (and i dont need to learn to talk to people i already can im a grown ass man and figured my problems out already thats fuckin rude mate)
10 machines are supervised by one person, that's 9 cashier jobs down the toilet. The extra people hired to produce and maintain the them will be in the hundreds nationwide, whereas that's 1000's of cahier jobs gone nationwide.
love your comment haha do this all the time my narrative goes- ehh youre gonna play games with me today check out. forget it KEEP THE SWEETS. money over hunger anyway. youre right. getting something nice for yourself once in a while IS overated! hmph And I leave as fast as I came in
Yes! Even in the same fking chain of shops they'll have the groceries on one side and the bagging on the other, then change it around in a different store. Possibly even the same store. They should introduce some colour coding or something. It's a user experience TRAIN WRECK.
i hate self checkout & use it bc yeah, anxiety, but also i hate when cashiers rush me bagging my groceries when i'm going as fast as i can, while they're flinging a jug of milk onto the loaf of bread, or dropping a possibly leaky tray of raw meat onto paper wrapped bread, a box of tissues, or ready-to-eat side dish that's barely sealed. i don't expect already burnt out cashiers to know my grocery packing preferences, and i don't want to be demanding. so i get yelled at by a computer over a 2g item not being picked up by the scale. maybe i just don't know a life without public shaming.
Stop worrying about the cashier. If I am doing their job, aka bagging groceries, for free, then I will take my damn time doing it. If they want it done faster then they can bag the groceries themselves.
The social confrontation is worse at self-checkout than the cashier check because now I know for a fact it’s happening because of my failures and complete ineptitude.
When I was anxious about buying condoms so I went to self checkout and two times the machine was confusing af so a worker had to come help and it got more uncomfortable as if I went straight to the cashier
My main struggle with self checkout is the amount of money they spend installing them that could have been spent paying for or hiring new staff. My local Morrisons has 10 normal checkouts and only 2 of them ever have staff on it, meanwhile the cues are massive, especially for the self service checkouts.
@consywonsy As someone who has made progress in dealing with my own autism, just know that it can be improved and you can become literally less autistic with proper training and practice and in understanding socialising and social dynamics on a conscious level. Other people just naturally learn it but I had to so so consciously and then implement those things into myself until they became unconscious behaviors and social interaction was no longer a swamp of pain and confusion. I was lucky to be doing this in my late teen and early 20's, if you are already a bit older it may be harder. But really, if self service checkouts were a concession for people with severe autism and anxiety disorders I'd be absolutely fine with them, but they exist to streamline an already very profitable business for the purpose of further enriching it's shareholders at the expense of staff.
Do they have any apps / self scan machines these days? I don't live near a Morrisions. The Sainsburys app is dead handy when it's busy, makes no difference to me if there is a queue or not.
Me: "It's a shame how atomized we have become as a society. There's no sense of community any more. People are off in their own bubbles and echo chambers. They are suspicious of strangers. They don't talk to each other any more. We overconsume products with no idea where they came from. We don't want to think about the labour that got them to us. All this needs to change." Also me: Stranger in the queue behind me: "Excuse me, that cashier is free over there." Me: " *after recovering from the shock of being spoken to* It's OK you go I'll wait for the self-checkout"
Self checkouts almost made the friendly 40-60 year old woman cashier extinct. So they saved the species by making them come out and greenlight you buying alcohol.
The biggest misconception about self service checkouts is the notion that you’re serving yourself. You’re not. You’re serving the supermarket. They don’t want to employ till attendants, and shelf stackers and managers, so they employ one third of the amount of people they need to adequate serve in a shop, make them do all three, and then get you to do the other two thirds of the work.
I'm sure experiences vary wildly from geographic region to region so to offer a counter. My experience is self checkouts provide a much needed role fill during peak demand, realistically no grocery store is going to be staffing to match peak demand since peak lasts less than a few hours, the result is during peak lines get really long as everyone funnels through 2-4 cashiers. With self checkout you still have the slowest most incapable people utilizing the cashiers while more comfortable people tend to go in self-checkout, I don't care about the cost savings for the grocery store, I care that instead of waiting upwards of 10 minutes for a cashier, I'm waiting 1-2 minutes for self-checkout. I also don't think staffing is much different, you still tend to have mostly 2-3 cashiers with outliers of 1/4 whereas before it'd usually be 2-4 with outliers of 5 maybe 6. The job loss is very minimal. I don't think it'd affect stocking shelves as now everything needs proper tagging and proper labels since people are going to be scanning their own shit. I do think that self-checkouts are annoying in things like small drugstores where there's pretty much never more than 2 people going to pay at once and even at peak the waits aren't long because everyone is buying only a few specific things. I'm absolutely sure in some places these things are completely mismanaged but just know there are successful and positive ways this system has been implemented. I also don't live in america and I think the number of severely uhh... special... individuals is far lower where I live, though it is rising and trailing after the US's culture so we'll see.
"The biggest misconception about self service checkouts is the notion that you’re serving yourself. You’re not. You’re serving the supermarket." I never thought about it that way. That's literally genius.
Being 6 foot 7 with a wrecked back, I can't physically use those machines because they're designed for short people/wheelchair users/or imps. Also cannot step foot in SuperValu this time of year as they dangle sharp shiny items at my eye level (some kind of festive decorative torture device for tall people).
As a retail worker who has mastered the fine and noble art of buying my lunch at the self-service checkouts, the biggest mistake I see people make is _actually_ putting their bag/s down in the bagging area - you know, that part of the machine where you're supposed to put your bags, where you're usually directly instructed to put them. It's almost always guaranteed to bewilder the machines into an inevitable bout of shrieking "pLeAsE wAiT fOr aSsIStAnCe" which only gets the worse the more you try to remedy the situation by removing your bag/s, putting them down again, etc. I start scanning and putting my purchases into the bagging area *unbagged*, and then I bag them after paying. Works pretty much every time.
And get scowled at for not vacating the purchasing cubicle with sufficient rapidity by your fellow unpaid supermarket employees - oh sorry, I meant shoppers.
@@georgemorley1029 Luckily I've been doing this long enough that I no longer give a damn. Given that I've spent roughly ten billion years waiting for customers to get out of my way over the countless cycles of cosmic expansion and heat-death I've worked in the industry, they can cope for several seconds as I bag my shopping up.
Besides being respiratory attack-inducing funny, this is true format innovation. In terms of originality, razor sharp writing and perfect deadpan delivery, I'd put Frankie here in the same company and Baron-Cohen and Eric Andre. Looking forward to this growing into something bigger. Btw, I played with Legos as a kid and these SCO things still confound me.
Learning useful skills having worked as a cashier for Netto. This does come very useful when navigating the self-checkout, but the anxiety of fucking up is still there and the inconvenience of waiting for someone to check ya ID before paying for your booze. Which means having to make awkward eye contact with the self-checkout worker before they put their code in.
The strobe effect at the end was wonderful, as was the part where your voiced changed, you really can hit those high notes. The slow takeover of self checkout aisles in shops far and wide is symptomatic of the rise of machines and AI. I'll always queue at a till if one's available, as it's pure aggro buying Lidl bakery items on self checkout and I just don't need it when all is said and done.
I witness this phenomenon everyday at my job. I am a night shift syocker and the amount of times i hear, "Assistance needed at self check out." Is astronomical. 😂
"...where convenience ends and frustration begins?" 😂😂😢 nooo I am used to most checkouts but then I go to a store I'm not familiar with and it feels like a betrayal
Self-checkouts are horror for introverts. You are being watched by store clerk. In case of error, machine will scream and publicly announce what you're too stupid to buy bread, milk, vegetables and meat.
the man in tesco rummaged through my bag once, I'd put an existing bag of shopping down and it triggered his spidey sense, or the scales on the checkout anyway
I'm checking myself out with these machines all the time. They're the best and nobody touches you, all done via a convenient laser scanner. So far there was never an indication of cancer or other personal flaws on my receipts, so that's very re-assuring. What I don't understand though is that I have to pay a different price every time I check out on these. Never understood that.
Using self-scan cannot guarantee zero interaction anymore --- not since the introduction of random staff re-scans to check you haven't "forgotten" to scan something. And if you have, that interaction will become even longer as they slowly and carefully scan every.single.item in your trolley 😫🤣
