What will your warranty be like if I buy one? Will you also have repair parts🙏🏽 can I paint it myself a different color? How will customer support be handled? Please tell me y’all plan to head on compete with LR
Hi there, Firstly, our warranty will cover the repair parts. Please note that it does not cover damage caused by human factors, accidents, misuse of the product, or unauthorized alternation to or change of parts or components of the product. Secondly, if you'd like to paint it another color, it's totally up to you. Should you encounter any problems, please feel free to contact us at support@petsnowy.com Thirdly, we are committed to providing the best product for cat parents and will continue to ensure that every one of our customers has a positive experience with us. Hope this answers your question!
I must use your bag? Sorry for this question, but litter seems really durable and in the past others device with proprietary spares was the reason of their obsolescence.
Hi there, you can use other bags, but the self-sealing feature is only achievable with the PetSnowy bag because the bag itself is part of our self-sealing design.
I have 2 hefty chonks.. currently have a litter robot but am wondering if this is big enough for them. The space looks smaller and most of the cats in videos look small.
My cat is pretty small and I can’t get her to use it :( I think she feels like it’s too small Update 12 days later: My cat is using it now. I guess it takes a while and some incentive to warm up to it. I recommend not plugging it in until they’re comfortable going in it
Just discovered this litter box & am really interested but I’m realizing that the placement of my outlets will not be ideal. Would it be safe to use an extension cord with this??
Hi there! Yes, you could use an extension cord with our litter box🥰
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Will you add a video on how to clean it? The rotation system... I can see litter falling in between parts as cats enter and exit. Also by rotating, does it mean the inside walls will get dust from litter moving from one side to the other? Thanks
Good Evening! Oh this looks good I currently have a Petkit Pura Max but interested to try this! Is it available in the UK and if so how much is it? thanks in advance John
Hi there, thank you for your interest in our product. Our litter box is currently available in the United Kingdom on Indiegogo and our official website. By ordering from Indiegogo, we’re preordering our product, and we’ll keep you updated on shipping in our update section. If you order from our official website, you may expect to receive your package very soon. Indiegogo:igg.me/at/petsnowy Official Website: www.petsnowy.com Should you have any other questions, please feel free to contact our customer service at support@petsnowy.com
Is the Silicone litter cusion that you put the cat litter on scratch resistent? I have a cat that is very thorough when covering her wastes, but she scratches the bottom of a normal litter box, I just want to know if it's durable enough, that the cat scratching it won't tear it apart. Thanks
Hey there! Our litter tray is made from durable and non-stick material, which means your furry friend can scratch to their heart's content without ruining it.
How is the process of cleaning that mashine? Are the requirements that after every x kg litter that cleaning needs to be done? Do you plan to create the video which cover that topic?
Hello. I have 2 of these units. Currently, one's indicator cloud is solid green, and the other's is solid white. Both units work fine. What's the difference? I couldn't find solid green nor solid white in the list of color functions. Also, I can't figure out how to accurately set the weights of my 4 cats. What Snow+ lists as the weights for my cats doesn't match what the vet lists as their weights. This frequently leaves "unknown cat" in the working records. I'll go into the cat's profile for the cat I think was the one using the box, but the weights listed change all the time. The only thing I can think of to do is set up cameras to see which cat uses each box when, but that seems illogical. Suggestions?
Hi Mary, to better assist you with the problems, kindly contact our customer support at support@petsnowy.com. Our team will provide you with prompt and professional assistance. Thank you！
🥰Hi there, good question. Our bag is made of durable and robust material, and it is reusable. However, we have an infrared detection sensor equipped in the drawer section. So, when you change the litter bag, please make sure to flatten it properly to avoid triggering the sensor by mistake.
😸Hi there, Thank you for leaving us a comment. We want to assure you that our device comes with multiple safety features to ensure the safety of our cats, they are obstruction-stopping, anti-pinch design, and gravity sensors. These safety components are located inside the device, so there is no risk of any external substances, such as urine, causing damage. If you'd like to know more on this matter, kindly contact our customer support at support@petsnowy.com for further inquiries.
Hi! Does the bag stays closed in between the cleanings or is it always opened when the drawer is inside? I thought it’s supposed to be closed but my unit keeps it open. Is this normal? Thank you!
Hi there, the automatic bag sealing feature is designed to close the bag when the waste drawer is pulled out, allowing for easy disposal of the waste. When the drawer is pushed back in, the bag automatically opens again. Additionally, you have the option to manually open the bag for convenient observation of your cat's waste when you pull out the drawer. This combination of automatic and manual opening ensures both ease of use and the ability to monitor your cat's litter box habits.
Hi! I found your product because of some Facebook ad, but they're offering it for USD $29.99 (way lower than your regular price). That is a scam, right? Or do you have reseller agreements with anybody which could allow them to offer this product that cheap? Thanks!
Hi Leonardo, Yes, those are scammers. Please be wary of any such site. At this time, you can only order the PetSnowy products exclusively through the Indiegogo page at: igg.me/at/petsnowy
I'm interested in getting this, but one of my cats is a huge flinger of litter. How easy is it to clean under the ball? Seeing how it is designed and works I'm worried that any litter that gets under there will get into the gears that make the ball roll and break it.
Hi Devyn, Under the globe is our waste drawer, so there won’t be any litter hidden there. Could you please contact us at support@petsnowy.com so that we can explain this further with pictures and more details? We are unable to attach images to the YTB comment.😺
Hi, few questions: - how is the standard warranty? - how long does one waste bag approximately last? - how long does one fragrance filter approximately last? - are spare/replacement parts available?
Hi there, thank you for your interest in our litter box. -Our litter box comes with a 1-year warranty. -We recommend changing waste bags once a week for a single cat. Our waste bags are made of solid and sturdy material, so you can reuse them if you prefer. -Our fragrance box will last for more than a month. -All accessories will be available on both our official website and Amazon. Currently, our waste bags and mini mesh are available on Amazon. Hope this helps
@@petsnowy Thanks for the response. I understand accesoires are available, but what i meant are replacement parts when things break down. New electric motor, litter filter or the waste drawer for example.
@@verlengkabel Hi, thank you for clarifying the question for us. All parts except the motor( such as the litter filter, drawer, bonnet, globe, etc. ) will be available next month.
Hi there, litter beads and crystals that are small enough to be filtered out will work with SNOW⁺. For even better performance, we recommend mixing clay litter with crystal litter.
🥰Hi there, to better assist you with the problem, kindly contact our customer support at: support@petsnowy.com or message us on social media.
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I am considering your product as a self-cleaning litter box. But it looks really small. I have 3 cats they all like to share the same litter box 🤷🏼♀️🤦🏼♀️ and the weight between 5.5kg - 6kg. Also they are quite big/large with long legs - Common European. Thanks.
Hi Vanessa, thank you for considering our litter box. Cats weighing between 1.5 and 10 kg will be comfortable using our litter box. For maximum comfort, we'd like to suggest measuring your kitties, we recommend using our litter box with cats under 25 inches in length(collar to the base of the tail) Hope this helps.
Hi Eva, we recommend choosing low-dust clumping litter with our litter box. If the wood litter you're using is clumping, low-dust, and can be efficiently filtered out with our regular mesh (under 0.8"*1.2") or mini mesh (under 0.4"*0.8"), it will work with our litter box.
Does it automatically sift after the cat leaves the box, or do you have to press the button every time you want it to sift? Also, what is the disposal like? I know it goes in a little bin in the bottom but I’m curious about how that works. I currently have a litter robot and the open waste bin on the bottom is the worst part when I need to empty it.
Hello there, SNOW⁺ will automatically clean itself after the safe system detects that your cats have left the box. You could even use our PetSnowy app to schedule a cleaning routine. Getting ride of the waste bag is the most unpleasant part and we’re with you here! That’s why we have a self-packing design. Simply pull the tray out to seal, push it in to open the waste bag and you are good to go!
🐱Hi there, Our SNOW⁺will be launching on Indiegogo on February 28th, and we're excited to share that it’s now the most popular project! Price-wise, it starts from $479, 40% off the market price $799. By reserving $1 on our official PetSnowy website now, you can enjoy an extra $30 OFF the perk offer.
Hi Steve, indeed, safety is the first priority. That's why we've conducted multiple rounds of safety tests to eliminate any potential hazards that could harm our furry friends.
