Hi there, thanks for asking. While this filter is not mandatory, using it will reduce the need for descaling the appliance. For more information, please follow this link: to.philips/6057rhqTP Hope this helps!
Hello , when I clean machine with oil remover tablets , in the part when we need to unplug the machine ,do we have to turn off (on the button) the machine before that? And second question: its about the same thing (cleaning with oil remover tablets) when you say "unplug the machine when half a cup of water has flushed away" do you mean the water tank by that??
Hi Marko, thanks for reaching out! Yes - we advise you to turn off your espresso machine before unplugging it, just in case. Regarding your second question, half a cup of water is about 118 ml. We recommend placing a measuring cup under the dispensing spout to gauge how much water has been dispensed. Otherwise, you can also gauge the amount of water that has been dispensed by taking a look at the water tank, indeed. We hope this helps - please let us know if you have further questions.
Hi I just cleaned my coffee machine for the 1st time I had it for 1 months found ground coffee inside the machine where the water tank is. Is this normal
Hi, thanks for your comment. Finding coffee grounds in the water tank area of your 3300 LatteGo after cleaning can be surprising. It's important to ensure that the coffee grounds container and drip tray are emptied and cleaned regularly, as per the maintenance guidelines. Occasionally, during the brewing process, coffee grounds may escape the designated container due to the machine's operations and vibrations. However, this should not be a common occurrence. If you find that coffee grounds continue to appear in the water tank area, it may be advisable to check that all parts are correctly installed and that the coffee grounds container is being emptied when indicated by the machine. Regular maintenance is key to ensuring the longevity and optimal performance of your coffee machine. For further assistance and troubleshooting, please refer to the user manual or contact our customer service team for personalized guidance.
Hello. I have a question. I used the ground coffee for the first time and it went perfectly but the second time choosing that option the coffee machine gave me hot water instead of coffee. I clean the area but the results are the same. What should I do in that situation?
Hi there, sorry to hear this and we like to see how we can help. Could you please share your country of residence with us? This way we can connect you with our local product experts to look into this further. Awaiting your reply.
Hello, hope you're doing well. Just a reminder that we're happy to help with your espresso machine - feel free to send us a message on Facebook or X sharing your country of residence when you can, so we can assist you further. Hope to hear from you soon!
Hello, thanks for your question and interest in our LatteGo automatic coffee machines! While there are no plans for offering this device in India at this point in time, that does not mean that this might not change in the future. Therefore, we recommend keeping an eye out on our website and social media pages. Should you have any further questions, feel free to reach out. Wishing you a pleasant day!
Hello. My Latte Go is making a lot of noise when turning on. I changed the water filter, cleaned tye machine but it's still definitely louder than before. What to do?
Thank you for sharing your concern regarding the noise from your Latte Go machine. It's great to hear that you've already taken the initial steps by changing the water filter and cleaning the machine. Sometimes, noises can be caused by air bubbles in the system or a need for deeper internal cleaning. We suggest trying to run the machine with just water, without coffee, to see if the noise persists. If the issue continues, it would be beneficial for us to take a closer look. Please reach out to us again through this chat, and we'll assist you further. Your satisfaction is important to us, and we're here to ensure your Latte Go operates smoothly.
Im sure 90% of the people believe this is all you have to do to clean it after use :D :D :D ... What about all them clogged pipes, kalcium deposits, and mold. Im sure philips sells some expensive accessories ;) like that teeny weeny small lubricants bottle. First we have to buy this apparatus for 500$ then an endless supply of spare parts.. Much cheaper to brew standard caffe or visit the local coffe shop, and better for the environment instead of having all these extra plastic expensive one time use supplies
