Hi there Ralfs, what a great question! The machine will ask to be descaled all by itself. Please let us know if there is anything else we can help you with. Thank you in advance.
Hello, thank you for reaching out to us. We would highly recommend changing your filter each time you descale your Philips LatteGo. If you have any other questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6059JFlwU ) and Twitter (to.philips/6052JFlws).
@@Philips thanks. Which descaler do I need for my 5400 series. I see two types on Amazon. A single bottle CA6700/10 or a double pack CA6700/22?? Whats the difference
Thanks for getting back to us. It is possible to use both of these descalers, as they are both suitable for the 5400 LatteGo. Both of these products are very similar, however, the CA6700/22 last for 2 descaling cycles whereas the CA6700/10 lasts for 1 descaling cycle. We hope this helps! If you have any other questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6059JFlwU ) and Twitter (to.philips/6052JFlws).
Hello Bruno, thanks for your question. The AquaClean filter needs to be replaced every three months (even if the LatteGo does not indicate that it needs to be replaced). Should you have any other questions, feel free to reach out. Wishing you a pleasant day.
Hi Seyed, thanks for your question! Only the Philips AquaClean water filter fits into the Philips espresso machine You don't have to use an AquaClean filter, but then you'd have to descale the device more often. If there's anything else you'd like to know, don't hesitate to ask. Wishing you a good week!
Thanks for your question, Ögeday! The espresso machine will inform you when it needs to be descaled (a message will appear on the display). The descaling procedure lasts approximately 30 minutes. If you're using an AquaClean filter and replace this filter when the machine advises this, you diminish the need for descaling by reducing limescale build-up in your machine. Also, we advise adjusting the water hardness setting to the water hardness level in your region for optimal performance and a longer lifetime of the machine. This also prevents you from having to descale the machine too often. Don't hesitate to let us know if you have any other questions.
This espresso machine is a failure. My funnel broke in the middle and the whole interior was covered with coffee. The mill fell from it. Replacement PLN 199. Later, water was dripping onto the motherboard from somewhere. They could not fix it anywhere because Philips has its component descriptions. Of course they didn't give me the schematic. I will add that the espresso machine broke two months after the warranty. Replacement of the entire board PLN 600 in the service. After returning from the service, I noticed a strange behavior of the display, sometimes it turned on, sometimes it didn't and I had to pull the plug every time. Return to service and replacement of the display. I warn everyone about this brand.
Hi Marcin, thanks for your comment. We’re sorry to hear about your experience with the LatteGo machine. If you need some assistance regarding this matter, we kindly advise you to reach out to our customer service team. You can contact us via one of our Social Media channels, or the support page on our website. That way we’ll be able to assist you further.
This espresso machine is a failure. Mine broke the funnel in the middle and that's why the same effect. The mill fell from it. Replacement PLN 199. Later, water was dripping from somewhere. control board. They could not fix it anywhere because Philips has its component descriptions. Of course they didn't give me the schematic. I will add that the espresso machine broke two months after the warranty. Replacement of the entire board PLN 600 in the service. After returning from the service, I noticed a strange behavior of the display, sometimes it turned on, sometimes it didn't and I had to pull the plug every time. Return to service and replacement of the display. I warn everyone about this brand.
Hi Mike. That's a good question. Could you share your country of residence? That way we can have a look if we can get you in contact with the right team regarding this. :)
Thanks for getting back, Mike. If your AquaClean is active, the status of the AquaClean filter is always visible on the screen as a percentage. It means that if the status of the AquaClean filter is 10% or less, the screen shows a message for 2 seconds each time you switch on the machine. The machine asks you to replace the filter every time you switch on the machine, if the status of the filter is 0%. If the machine stops showing the filter activation message, you can still activate an AquaClean water filter, but you will need to descale the machine first. For more information on how to do it, we kindly ask you to check the manual. We hope this helps!
