Philodo do you hear me now? 

15 Days since I bought my new bikes from Philodo the H8 and the Jumbo and I still have not heard from them. My crank still has issues and not one word. Learn more at beheard.live/philodo

Sorry you are having problems, I have had great luck with both of mine. I have almost 15k miles on my H8 and over 5k on my Jumbo. Here is a video that shows how I changed the crank on the Jumbo, it is a very easy process ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-VyGYBAOu6MA.htmlsi=GYfEOcKI9-c4cTsA I am very surprised they are not getting back to you as they have always been very responsive. If I can help, let me know. After over 20,000 miles on these bikes, I have learned a few things along the way 😀