Hi Pascale. If you're still unable to clear that paper jam, our technical support team can help. You can reach them by email at: Canon.us/EmailYT or by phone Monday-Friday from 10:00am-10:00pm ET at 1-800-OK-CANON (1-800-652-2666).
Hi! If you've followed the steps shown in the video and you've still got paper jammed inside your PIXMA MG5620, our US-based support squad will be happy to lend you a hand. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our toll-free number. We hope to talk to you soon!