Problem Solving Problem Diagnosis. Kepner Tregoe Problem Analysis 

This video is GOLD STANDARD of free education and wisdom sharing. Many top consultants fail to explain with simplicity and enthusiasm RCA topics.. and that's obviously because of lack of experience. Dr G, I have been a big fan of yours and your work is treasure. I hope people realize the worth. Can't thank you enough.

Sir, this is the first time I have seen such a logical and structured approach to an HR problem. Instead of vaguly throwing around jargons like attrition, turnover and absentism and attaching bookish theory to it, you have given a real way of dealing with the problems hands on! Thank you for doing this. More of this is required in the feild of HR. Looking forward to learning way more from you.

This problem solving technique should be adopted by people not just in the organisation they are working but also in their daily life...... finding answers is the key and this helps us to know, how. Also, Dr.G ,with you as our teacher ,we will never have to shoot out the question "WHY" to our employees :)

Never thought of such an easy and practical way of finding a problem. Thank Sir.

This is actually very effective technique... going to gemba does help rather than going to 'problem solvers' directly. It will reduce time and as well as money

This is the actual way of Problem solving Sir. Person who start solving problem with possible causes are actually inefficient problem solvers, lesson learned and will always try to see the other side where problem does not persists. I liked this video a lot and enjoy the humour element the most. The most appropriate way to make us understand this logic. I really enjoyed watching this video😊

Everybody has problems but approach to solve these problems makes the difference. And this is the optimistic approach to solve the problem.

Who doesn't face problems. An ideal approach to solving problems from the larger perspective. This can be applied not only to professinal but personal lives as well. Sir this has taught me that the answer to every problem lies in diagnosis. Thank you

Very efficient tool of problem solving. This video got rid of my previous misconception of searching for the problem where the problem exists rather than where it isn't. Kepner and Tregoe have really come up with something so revolutionary yet so simple. Through the comparison of the working and not working events by observation, I realize that the answer to any problem is tapping me on the back while I face the other way. This video has made me look at the problem through a different lens as well as a different perspective. Thank you Dr. G for this enlightening video.

Highly interactive and humorous session! That didn't even feel like 17 mins long. The technique is explained with simple examples in a very easy-to-understand language... Would definitely apply it for diagnosing and solving any problem.... Thank you Dr.G for explaining the concept in such a practical way..

Problem solving is an essential skill in the workplace and personal situations. Mostly we've heard of techniques that teach us how to break a problem down into smaller parts and then go about solving each component separately. Never had I come across a problem solving technique so simple, yet undiscovered. Hats off to this unique way of looking at things that has the potential to un-complicate the most complex task.

Sir, the video is very crisp and comprehensible. The best part is it is jargon-free and highly relevant in the present context. Thank you for your efforts. Neelkamal Mishra

From next time I will go to pump no. 1 first (where problem is absent) and then later to pump no. 2 (where there is actual problem). Thankyou fir changing the perspective of dealing with the problem.

Wow! This was super humorous, entertaining and what a lesson we learned along the way!! Who would have thought to actually open our eyes and ask the areas where there's no problems to solve the existing problem? We all rush to conclusions and possible causes. Human nature. Comparing the problem statement with the "non problem statement" therein lies the secret. Amazing!

Sometimes you tend to travel miles looking for the solution when in reality it lies right in your backyard. This tutorial has actually helped open up a different view of adapting the mind to travel in the right direction when it soughts out the solution to the various problems in life. Kudos Dr G!

From this video I understood the use of asking questions with negating word and where to find the answers of the problems....Thank you sir...

This kind of problem solving technique is tremendously useful in day to day life. Though unconventional but very practical. When i was working with TCS a similar kind of situation happened in the project I was working in. I was working as a Data Center Operations manager in one of the Data centers where a few servers automatically were going to sleep mode at regular interval of time. With lots of analysis with these servers, we were unable to get a solution. Finally the OEM vendor mentioned a similar kind of technique of problem solving. He asked us to install a server of similar specification in the similar environment and put on test mode. Then after a few days we tried to analyse the logs of the new server and then compared with the defective servers and found out the fault in the SNMP protocol of the defective servers. Thus, by using this technique of analyzing the error free server gave us the solution for the error. Now I can relate this situation very clearly and understand its impact so meticulously. Thanks to Dr. G for his profound experience and we hope to apply it more and more in our practical lives.

A different way of solving problems from the conventional way. Thank you sir for explaining it in a very easy and simple way to understand.

Sir, Being just a humble student, I've read and talked to a lot of people to find that understanding a problem outside in reduces the time taken to solve future problems. I can't believe the realization, after spending 16 minutes 21 seconds as compared to 22 years of my life, that possibly those all originate from this simple thought. And this changes the way I'll live my life and lead others in making theirs better henceforth. I'm sold. And I can't be thankful enough to you, your experience and the knowledge that you gained AND SHARED to close the bottle and not let the cockroaches out and make it a near perfect system.

It was a great learning, I loved the the way you drove the ONE technique into the head using humour, interesting pedagogy and your signature style. The technique will remain with me forever for every problem that I wish to solve, Many thanks sir.

Easy and practical approach in problem solving makes it a less cumbersome and more inclusive process. 🙌 Thanks for the learning, sir

Sir, Over the years, we've been habituated to jumping on to the conclusions prior to understanding what the problem is all about. An effective manager, I believe, is one, who unlike others, analyses the depth of the problem with keen observation and approaches the problem with an open mind, mapping all probable causes. An ineffective manager would directly jump on to conclusions.

This technique takes me to a philosophical level; many a times we sulk over things that we don't and someone else gets it. We keep saying I am better than this person etc I deserve this more but we fail to ask a basic question that what is the one thing that this person has done right and got what you desired for the most. Asking this question solves organizational probles; but if we as individuals ask this to ourselves what is the one thing that this other person has done right and implement the changes within us; I am sure more than half of the world's problems would disappear. I am finding words to express my gratitude for this video, which opened up a different thought for me.

The problem is - You see, You Just DON'T OBSERVE, Every coin has two sides, you just have to observe, Searching for the answer of the problem where it is not, makes life simple. Don't assume the causes of the problem which stops the actual cause to popup. Eager to use this technique. Also a learning is that, Managers should know his workers well. Amazing to learn this from you, Dr. G Sir, and hope for more... Thanks

This video shows how effective problem solvers are different than non effective problem solvers. The research shows that people who don't immediately jump to conclusions but rather study the problem in depth are more effective in problem solving is a very good concept which we all can inculcate in our own day to day problem solving. The steps shown guide in the right way to problem solving and it is important to follow the correct method before jumping to conclusions. Thank you sir will try to follow this approach from now on.

Sir, Indeed the best video on 'Problem Solving'. It has changed the way I would approach a problem forever. Thank you for giving aspiring HR professionals like me a fresh perspective on the subject. An approach that is simple yet super effective! Looking forward to its application as I step into the corporate world soon!

Sir so gracefully you taught how to look differently towards a problem, just by using one word differently! Thankyou sir for making it so easy for us to understand.

Hello Sir, The issues with these times is that, most people believe that using jargon and all the fancy tools and technologies of the modern world can help them solve problems. Even in the case of most of the traditional colleges today, students are taught words and acronyms and confusing theories, most of which cannot be retained or applied in their real life because of their purely theoretical approach. What is the most intriguing and priceless about your videos is that they break down all the theories, cut out all the jargon and in simple terms tell us how to go, see and solve the problem. The gap between expectations and target is where the problem lies.. and the best way to get to the root cause of it and nip the bad flower at its bud, is very practically and simplistically explained here. I know that immense knowledge and practical application at various established companies and systems has gone behind these conclusions, but delivering it to us in the words we get, deriving the essence of your great work from the past, really makes this and all the previous videos priceless gems in our knowledge hat! Thank you sir for delivering these words, or should i say 'videos' of wisdom. Awaiting your next video. Tanvi Nimbalkar

A very helpful video which gives us a different way of problem solving which would be very helpful in the corporate world.

The biggest take away from this amazing video is that by asking the question "what is not the problem" can give you best lead to work towards the problem! So easy but highly ignored thing to focus on... Daily we face so many issues & wonder now how to deal with it, this video is the best answer for the confusion...

From today onwards only this approach now DR G :) very valuable info in just 17 minutes.

The video is very insightful. I specifically liked the fact sited “Effective problem solvers don’t jump to the causes instead they study the problems in great detail”. Thank you sir for sharing this video.

Thank you sir for the brief and humorous explanation of 'backward thinking' to solve any problem. This theory of Kepner & Treago can be implemented easily.

Half the stress is reduced after watching this ! Amazing problem solving technique. Thank you Sir.

Sir very humors video best one. Learnings from video- a)To solve the problem effectively- observe and study the problem, ask questions and then conclude. Do not jump on conclusion directly. b) Problem is difference between actual and target. c) If we know this technique we can solve any problem. Thank you.

It is an excellent video Sir .Got to know the actual approach used by effective problem solvers which is to understand the problem in detail rather than finding it's cause.Also it is essential to find out where the problem is not happening and compare it with the place where problem is happening in the same industry. It will help us in finding the solution. Lastly would like to add that being kind with colleagues and people working under you is also very important.

Amazing technique sir! And this is not just useful when we become managers but in our daily lives aswell! New lesson learnt sir😇thank you ✌🏻

Dear Sir, this method has indeed changed my approach in day to day life. May it be issues at home or anywhere else. The insights shared in this video are only adding more to the learning experienced in class, through the experiment. Thank you for giving us the opportunity to learn in a completely new, unconventional way.

Sir i would have never thought of solving a problem in this manner. This video made me look at things in different manner. I will surely try to apply it whenever i face any type of problem. Thankyou sir.

A simple and effective technique to problem solving. Thank you Sir!

Sir, I found this video very insightful. This gave a diffrent perspective about the problem solving technique. This method is simple, easily applicable to the real world with no jargons and complexity.

Simplest way to understand this concept. Thank you so much sir!

Too good. Thanks to all the interactions and method of explanation, it doesn't feel like the video was going on for 17 long minutes. Even saw a simple application where this technique can be applied to HR related issues as well. Also, god is always going to give some thing where there is no problem. So the solution will be lying right there ! Thanks a lot ! :)

Dear Sir I first saw this video in Swapnil sirs class few months back... The first thing that struck me is the energetic delivery of the lecture.. it kept me constantly involved.. secondly sir after reading your book "Chronicles of a Quality Detective", I always try to apply this approach to my day to day problems... and it works. .!! In this video particularly it is very exciting to the extent of application of this method of problem solving... thank you very much sir for posting this easy to understand 'jargon free' video!!!

Thankyou sir. This is an excellent problem solving technique instead of directly concluding. Observation is the key approach to solve a problem.

Hi sir, This approach has taught me to stop treating problems as “problems”, instead have given me an easy and fun way of not only solving them but also prevent them from occurring again! After the Mattel preparations ppt and learning about this technique, during my Teach for India sessions using these 8 easy questions I could keep my student count to the maximum for the whole course, and am still implementing it. This has helped me keep the students’ interests alive in learning.

This video is a great eye opener.It tells how the answer to a problem lies at places where the problem dosent exist.The main problem that we always try to identify the causes.This model can also be used to analyse problems in day-to-day life in addition to managerial problems.

Thank you Sir for sharing this amazing video. Truly the most simple approach to solving a problem. We tend to jump to conclusions and state the probable causes right away. Instead, we must examine the problem closely and look at it from the exact opposite angle. This way we get much closer to the root cause.

Sir,brilliant explanation of problem solving technique.As you pointed out,the answer is right there if we approach the problem in a backward manner.During my experience in Maintenance,I found that some technicians were consistently very efficient at problem solving as opposed to others.Now I've realized that the secret was they were using this technique unknowingly and it always worked for them. Now even I have the right approach to solve problems whenever I encounter them.Thanks,Sir for another Life Lesson.

The 16 mins video shares the knowledge which people gain after years of experience in the Industry. The knowledge he shared is pure gold and the passion with which he teaches is priceless !

such an easy fix!! goes on to show how almost always your problems present you with their solutions too!! study the problem... study that which is running smoothly..

Sir, this is a very effective technique of problem solving. This is the mistake that normally people make they always jump to the cause rather than looking to the cause of the problem.After your session in the class and by this video I have learnt a different technique of problem solving and it will definately help us in future.

It's an amazing technique to approach a given problem. I learnt quite a lot from it, Sir!

I can relate it to our experience with exams. When we don't do good, we keep on asking why..(the traditional methodology) and probably we don't get any answer but if we could go back in history and analyse the exam where we did good, perhaps we can find the answer for the current problem. A unique way to approach the issues. Thank you for sharing :-)

Very simple yet effective. A very different approach to solve a problem rather than 'hunting causes'. Start of solving a issue lies where the problem don't exist. Thank you sir.

This video felt like a short video format of your book sir. Absolutely mind blowing technique of differential diagnosis where 1) going to the gemba is first and the foremost important step. 2) asking the right questions to differentiate between problematic and non problematic areas is the next step. 3) finding out the point of difference and henceforth testing whether it is responsible for the problem. Correct me if I am wrong sir.

I came across this approach of solving a problem during one of my 1st Trim assignments but it got limited till there itself. Now I understand how such questions can make a huge difference in one's way of looking at any issue- it sure does widen our horizon of thinking. Thank you Sir!

Thankyou Sir for the video! Uptil now we had a mindblock of solving a problem in a wrong way. But after seeing this video, we got to know the correct approach for diagnosing problem.

we always look at what problems we have in our present and sulk in it.Instead we should think about what made us happy back in the past and we will get the answer to our present unhappiness.This particular technique goes everywhere and is a very effective tool and if all of us apply it life would become so simple.its not about why it happened but about why it didnt happen

Great session sir. You just dint give the hungry fellow a fish but taught how to fish at the right spot. This approach to life is sure to be used by me in my professional as well as personal life.

Hello sir, The most striking and thought provoking part about the video was "you don't have to do anything different /great to innovate ...you just need to go back into history" The simple yet practical approach in problem solving will be applicable in solving any problem say for Eg - understanding why don't do well in a certain subjects . Thank you for sharing your knowledge sir.

Dear Sir, The video clearly demonstrates the 180 degree shift that we learnt in class. The answer/solution lies in observing cases where the problem does not occur. This is a unique approach that will help me solve issues by understanding "what others are doing differently" rather than "what i am doing wrong". Thanks alot for sharing this technique.

Sir, surprising to see that an approach to problem solving could be so simple, yet so effective. I have worked in business development for about 3 years, where our organization constantly faced the issue of some teams not achieving targets (whereas other teams over-achieved them), and the management did exactly what everyone else does: jumped to analyzing the causes Had our management used this approach and spoken to the teams doing well, we would have got a solution. This technique could also be effectively used during inter-team meetings to brainstorm and exchange ideas, wherein everyone could learn from each other and be more productive.

Sir, I was working in an e-learning company about an year ago. The company was facing similar problems which have been highlighted in the video: 1) Absenteeism 2) Top level managers leaving. My company started with an idea of arranging monthly activities for employees. These activities were fun, but I guess the company would have done way better had they incorporated the K & T method. They would have also saved a huge amount by following this simple technique. Next time I visit my boss, I would make it a point to ask him to refer to this technique. Thank you for explaining it in a nutshell!

This technique is most effective to solve problem ,I can relate this with my experience , during my job once customer faced some quality problem related to our product ,so I directly called to our quality executive to visit at customer end ,when myself and quality executive visited customer then he applied same technique that I realized after watching this video.Quality executive collected competitors sample for analysis i.e. compared competitors sample and modified according to competitors sample and returned and it worked positively.i.e.going to GEMBA and differential diagnosis works.

I didn't want this video to end. He has very unique way of teaching that makes the audience LISTEN without the boredom.

A very traditional method to think. We should use thinking as a process. Kepner Trigoe extracts the information we, and the others know and take next best step in order to approach the problem. Used this method to solve some case studies in my MBA and helped me to get the approach to think by eliminating certain causes and to think on the probable causes that might create a problem.Thank you sir for bringing this technique before me.

hello sir .Before watching video my approach was to jump to finding solution without actually studying problem in detail.It has cleared my doubts regarding problem solving.And given me whole new perspective which is simple yet very effective.

Thank you so much sir for clearing the concept so easily

Sir after I saw this video I analysed the number of times I gave a cause as an answer to the question why. Thank you for rectifying the mistake through this video and understand that we need to understand the problem 1st to come to the ans . Since examples were from real life scenarios it was understood well and will be applied further. Thank you Sir.

Indeed a great video again Sir !! Very simple but extremely effective technique to problem solving. I have used this technique in my summer internship wherein I was asked to do attrition analysis and identify the reasons for high attrition among employees with a tenure of 1 to 3 years in the organization. I spoke to the employees who have stayed with the organization for more than 3 years which gave me an insight about the reasons for employee's leaving in the initial years. Accordingly I gave my recommendations to the organization and it has made a difference in the attrition rate.

Taking the correct approach by observing and not directly jumping to the causes itself presents the solutions to us. The What, Where, Why and How much - simply provide the solution, no matter what the problem is. Thank you Dr.G - Kimaya Potdar, RBA

A very easy but most important technique which we can not only use in our work or office but also try using it in our daily life. This video is a great learning to solve a problem and understanding that we should not jump to cause rather go to the history ans study it in great detail.

Sir, this is a way which i never thought of till date. Brilliant concept to figure out the problem causing areas within 8 questions. Best part is that, we should focus on the non problematic areas rather than wasting time on the problematic areas.

problem solving with the example of pump....very helpful video for every field....especially for hr managers...and really there is always something which is working.

I am participating in a lime case study challenge and was stuck on a problem since a past few days. Me and my teammates were not sure on how to approach the problem. Then suddenly I remembered you saying about a technique called differential diagnosis during Mattel presentation Seminar. After searching for a while I finally found this video. This is a very convenient and simple Method. I am able to simplify my case study with this method. Main thing is that now I know how to approach the problem. People say that six sigma is one of the most widely used problem solving techniques, but I personally feel that no problem solving technique can be as simple as this one. Thank you sir for this amazing video :)

Sir, In a world full of jargons, frameworks and model.. your methods are a breath of fresh air. Logical, practical and easy to implement irrespective of educational backgrounds. Thank you for this opportunity to learn ...

Thankyou Dr.G, The video shows us that usually the solution to most of our problems lies where the problem arises from, we just need to go to the Gemba and find for ourselves. This also helps in coming up with quick and effective solutions. Therefore it is always essential to be very observant and approachable.

Problem analysis explained systematically and interestingly. KTPA technique explained in a simple approach. Great video, Thank you sir! 👌🏻

This kind of technique is actually quick to resolve the problems than the PESTEL, SWOT analysis, PORTER's five forces rule...... As I tried to fix the issue of oil oozing out of the moped (2-Wheeler) I use... I practically compared with the same type two wheeler of my friend. The mechanic adviced me to change the valve in order to resolve the overflow of oil, but on trying the technique myself just to find if I could find the problem and get rid of the cost to change the valve. I found that issue by differntiating, was very simple just the cap was not closed properly due to collection of dirt and mud in between the joints...this led to overflow while riding through the potholes and we just need to clean... I saved on the unnecessary spending on the replacement of valve. Thanks a lot to teach this and will apply more even on the smallest issue to check the power of resolving problems

Sir, The technique is very structured and unique! simple yet effective!! Everybody faces problems in their day to day life.. but rather than diagnosing the problem we start looking for possible causes. Indeed the best approach for problem solving. Thank you Sir for sharing. It will help me a lot in my personal as well as professional life!

Unique way of teaching problem solving with a simple example of 'pump'. I can relate my experience in programming languages with this one, while coding for one application I came across certain errors and warnings at respected lines and spent a lot of time in correcting and searching errors in those lines, but after checking the whole program from the starting line I came to know that error wasn't in those respected lines it was in initialization.But with your example I can apply this technique in regular life to know the problem in detail. Thank you Sir!

hello sir, unknowingly I have used this technique while designing electrical circuits in our college laboratory....if mine wasn't working ...i used to compare it with my friends circuit which was working...realised it only today aftr watching ur video sir...vry good technique sir...will use it from now on whenever required..!

Sir the What , Where, When, How matrix is fantastic way to get a definitive and clear discripition of the problem and even better and faster way to identify the solution. Studying the problem and identifying the inputs for the matrix makes it easier for us to understand the situation as well as communicate the problem to the customer. Thankyou

Sir, Previously I used to find solution for any problem but your statement 'Don't jump to the causes, Study the problem in great detail first' have changed my perspective towards problem solving in detail. This insight will help me fix any problem in life be it professional or personal.

Great method to solve the problem sir. It shows we should always first observe carefully and not jump to possible causes and also look for where the problem is not present which will surely leads us to correct solution. Thank you sir for wonderful explanation.

Best way to go forward with the root cause analysis

Solution comes attached with the problem itself. How simple it is to solve problem by just analyzing that line of work which is working fine. Simple way of problem solving. Thanks for such a guidance. Will like to learn more from you sir..

This video has actually helped me in understanding how i can deal with a Problem whether at my workplace or any daily problem.Very insightful and helpful to solve a problem.

A very simple and world class explanation for problem solving. Thank you Dr. G for this video. I kept focusing on the problem keeping my back towards the answer. Will certainly apply this technique now.

This is a very simple and brilliant technique. We forget in our daily lives how simple things are and how complicated , we make it. I am very much excited to use this simple technique in problem solving...

As always, your humourous way of teachings gives best learnings to us. Things to take from this video are 1) You dont need to do great to innovate, just go back in history and you will get the answer. 2) Some ppl are ineffective at problem solving because their observation skills are low and their method of problem solving is not right. 3) Dont try to study the causes of problem firsr, instead observe and find what is not happening? Where is it not happening? When is it not happening ? How much is happening and wht not happening? 4) The answer always lies in the why not section. Sir ,you just simply proved that our conventional way of problem solving is wrong. And im glad that now i have an edge over others who first try to find the cause of the Problems first.

I shall also suggest this video to my mother who owns a start up firm and faces a high problem of attrition in her firm. thank you

Thank you sir. This is an excellent tool for problem solving . Looking forward to read your book and learn the simplest of ways to approach and solve any problem.

Dear Sir, Thank You for this technique of "Problem Solving by Kepner & Tregoe" I so wished that i knew this technique of problem solving in my summer internship where one of my project was on "attrition data analysis".This technique could have given me more insight to go in right direction to get the answer rather than just highlighting the mere causes of attrition to my mentor. Looking forward to implement this technique of asking "what,where,when,how much--problem exit?" in every problem solving exercise henceforth.

Thank you so much, SIr this is such a simple way my approach has been wrong. Now onwards I know how to solve problems by not even looking into it.

Actually, this technique really works very well. I totally agree with the point that you will not get the solution to a problem if you are going after possible causes. thank you for giving such an important method of problem-solving.

Hello Sir, I never knew there can also be an optimistic way of problem solving. Over the years a problem is usually analysed either by finding what is not working as per process and how can it be fixed. Basically it has been sterotyped in our mind that problem is a negative word, and it requires quick fix for proper functioning of a system. Techniques like root cause analysis(RCA) using top down or bottom up approach usually revolve around the problem statement and ends up spending most of the time in finding and analyising the touchpoint which is not functioning as required. This technique helps us channelize our energy in analysing what is working fine and thus performing a comparative study with respect to the problematic system. The application of this technique is not just limited to machines and systems, but as rightly mentioned can help in analyzing human behaviour and even in self evaluation. Instead of introspecting and trying to find a solution for the problems faced, one can look at the positive points and utilize them to over come the problems. Thank you sir for teaching us the simple yet most effective way of 1 step problem solving.

Insightful video with an excellent learning. Systematically approach of problem solving is Explained so properly. Thank you sir for this video

Dear Sir It is a very good example of backward thinking. Thank you once again for the videos