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QDL: Interview with ASQ CEO Ann Jordan (FULL INTERVIEW)

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We talk to Ann Jordan about where the quality profession is heading? ASQ membership. The drop in ISO 9001 certifications. What can we expect from the new generation of quality professionals?
In May, Quality Digest editor in chief Dirk Dusharme and I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) in Anaheim, California. It was the first in-person conference since Covid hit the world, and attendance was just over 1,000, about a third of what had been the norm.
ASQ made their leadership available for wide-ranging video interviews covering everything from the future of the quality profession to the society’s new legal structure. Quality Digest appreciates their efforts to help us provide valuable reporting to our readers.
In all, we conducted five interviews with:
• ASQ’s CEO Ann Jordan
• ASQ’s board of directors
• ASQE’s (ASQ Excellence) CEO Jim Templin
• ASQE’s board of directors
• Both CEOs together, talking about their “connected journey”
This first installment of the series is our interview with ASQ CEO Ann Jordan. She joined ASQ in 2017 as general counsel, and began serving as interim CEO in January 2020, which was confirmed in January 2021.
We started off with a look back at the 1980s, when VPs of quality were popping up everywhere, and followed with where the profession is heading today. We moved on to some frank discussion about ASQ membership and the drop in ISO 9001 certifications. The expectations of C-suites everywhere as well as a new generation of quality professionals were explored.
We asked Jordon to summarize all this by answering our final question: In five words or less, what is the quality profession’s future?
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Опубликовано:

6 сен 2024

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Комментарии : 3

@mikeharkins2985 2 года назад

I enjoyed the interview, but I think you missed one of the most important aspects of quality and that is that CEOs and company executives have slowly changed their tune about quality in recent years. To fix that, like Deming, you have to talk to the CEOs themselves, or the message will never get to them. Here are some thoughts on that subject: Boeing's embarrassing situation with their 737 Max airplanes and the way that was handled is just one example of a corporation run amock. Takata airbag deadly explosions and the ultimate recalls resulting from corporate desire to reduce cost without knowing what they were doing to the safety of their vehicles. US Bank's recent disclosure that they, like Wells Fargo, opened accounts in their customer's name without their knowledge. The financial sector's constant push for more and more ways to separate people and their money (most of whom are not wealthy). Not one corrective action for the financial collapse of 2008 is meaningful. And, of course, any action by whistle-blowers is to be punished or ignored. The behavior of CEOs is anti-quality because all they are interested in is driving up the stock price. This is mainly because stock options are the biggest source of CEO wealth and their golden parachute. CEOs and corporate executives are themselves a case of poor quality. They lose sight of their real purpose. Where is the next Deming who will provide a resurgence of the quality movement?

@newbernbears 2 года назад

The next Deming - Donald Wheeler he made it simpler for us all with XmR charts.

@mikeharkins2985 2 года назад

@@newbernbears Although Don Wheeler is probably the best candidate out there to replace Deming, he is in the same situation as Deming. Without a big publicity event like the NBC Whitepaper, he will be unable to impact the masses. Also, like Deming, he is getting to an age where he doesn't have a lot of time left to make an impact. Deming himself felt this and that is why he insisted on taking to the CEOs. I got this from talking to Deming's nephew at a conference some years ago. We just need a new NBC white paper that will show that quality is really important. Otherwise CEOs will continue to screw the public, their employees, and their customers while they become billionaires.