Quality Management Tools that Improve the Process 

Quality management tools that improve the process at home, community, and work
With Robin Kelly
This talk helps the participant recognize the importance of self-assessment and active listening in decision making using qualitative and quantitative decision making.
In this informative 60-minute webinar, you will learn:
- The importance of data collection and discussion
- Active listening
- When “okay” is okay
- Differences between treating the problem or the symptom
- Self-Assessment techniques