REAL Customer Journey Mapping (That Works) - John Lincoln, Ignite Visibility 

Love the bike example....understanding the triggers for a customer to engage with you.

Thanx dude i found you on Google from your blogg about inbound and outbound marketing i was thinking hyper growth 😀 thanxs

This is great! thank you. btw, the persona link doesn't work ...

superb video! really appreciate the detail and clarity! do you suggest any material specifically for B2B e-commerce?

Wow... simply superb... i have been watching quite a lot of videos and trying to understand about each of the UX process stage in detail. So today I was trying to understand more about User Journey. And I should say that you have done a great job in explaining it. Also just wanted to know if the triggers are the same as "motivations" that is part of the user profiles? Or is it different from motivations. Can you please clarify.

Thanks!