I’m genuinely yet to see any true “insights” being generated by the ServiceNOW platform. It seems to be a phase which is bandied around and in practice, is as hollow as ‘actionable data’. Ultimately, SNOWs marketing strategy appears to be to present itself as an panacea; a Swiss Army knife which does everything. Except, it’s a system of badly cobbled together acquisitions. Sadly my experience has been anything but enjoyable.
Thanks for sharing your experience, We are considering SAM and would like to know the real experience and recommendation. Does it not do what this video claims?
