Regulation F: New Debt Collection Laws You Need to Know Even if You're not in Debt

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What is Regulation F? New debt collection laws affect you, even if you're not currently in debt. When a debt collector calls, not only should you know the rules that govern them, but also realize that your actions could affect whether you have to pay any money.
Time Stamps
0:00 You need to know about debt collection even if you’re not in debt
0:23 Introduction to HELPS Nonprofit Law Firm and Attorney Kaisa Janzen
0:40 How new debt collection laws protect you
1:36 Recent changes to the laws regarding debt collection
2:10 Anyone could receive a debt collection for debt that that they never owed
3:30 The original debt collection law began in 1978 before modern-day technology
4:17 How Regulation F protects you being contacted by debt collectors via text unless you approve
5:36 How the new 7-in-7 rule protects you from unwanted debt collection phone calls
8:01 What to do if you’re getting too many debt collector calls or texts
10:25 Debt collectors need to send you a validation notice within five days of contact with a tear-off sheet
11:55 What has to be on a debt validation notice
13:41 Don’t ignore a debt validation notice, but dispute it
14:32 Debt collectors can’t post anything public on your social media
16:02 Debt collectors can’t put things on your credit report without contacting you first
17:48 Other new rules debt collectors must follow
19:00 Why you shouldn’t send any money to a debt collector for an old debt
20:30 Does Regulation F apply to all debt collectors?
22:00 Debt collectors will not inform seniors of their rights
22:19 How to contact the HELPS Nonprofit Law Firm for free legal help
The Fair Debt Collection Practices Act was enacted in 1978, but gets tweaked occasionally. The latest round of changes, known as Regulation F, gives new rules around
cell phones, email, social media and more modern innovations. For example, Regulation F prohibits any debt collector from making more than 7 phone calls to a consumer in 7 days, if a consumer cannot be contacted. If the consumer can be contacted, and a phone conversation occurs, the debt collector cannot attempt to call the consumer again until seven days have passed from the day of the conversation.
Whether you're in debt, or have never borrowed a cent, you need to know the recent changes in the laws regarding debt collection. Why? Because debt collectors may come after you even if it wasn't your debt to begin with! Just sharing the same name as someone else may get you harassed by debt collectors, and seniors can be especially vulnerable to debt collector intimidation.
Kaisa Janzen is the Assistant Director of the HELPS Nonprofit Law Firm which helps low-income seniors and others who are struggling financially. In this video, the attorney will explain how new laws protect you, including:
How often can debt collectors call?
How your credit report is protected
How your social media is protected
How your email is protected
What is the 7 in 7 rule?
You'll also learn why you shouldn't ignore a debt collector, what not to say to them, why you shouldn't send them even a nickel without knowing the consequences of your actions, and where you can get free legal help.
Jeff Hoyt is SeniorLiving.org’s Editor-in-Chief.
To learn why seniors don't need to worry about old debts, watch • Why Seniors Shouldn't ...
For how to deal with debt collectors, watch • Why Seniors Shouldn’t ...
Learn how to master the debt collection process by watching • Master the Debt Collec...
To learn how seniors can avoid paying taxes, watch • How Seniors can Avoid ...
Subscribe to SeniorLiving.org on RU-vid:
/ @seniorlivingorg
For more tips for seniors: www.seniorliving.org/
If you're interested in joining the hundreds of thousands of families who've found senior living communities on SeniorLiving.org, read the reviews on our website: www.seniorliving.org/housing/
To contact the HELPS Nonprofit Law Firm, call 1-855-435-7787 or visit helpsishere.org.

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3 июл 2024

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Комментарии : 104

@AmericanConstellation 8 месяцев назад

The best advice about debt collectors calling you on your phone? Don't answer your phone unless you recognize the caller. Let your voice mail fill up and leave it that way. Don't answer any mail unless it's registered mail. It works. You are retired and you don't need to be bothered. As an old person, you don't need good credit anymore.

@SeniorLivingOrg 8 месяцев назад

Thanks for sharing your advice.

@carolvineyard1896 Год назад

Vicki Quade…I had them calling me over and over. I blocked each call only to get a call from another #. I called HELPS. They sent out Cease and Desist letters. After that, I got 2 calls from a debt collector. I notified HELPS and they sent a letter…nothing since.

@vickiquade1471 Год назад

The problem is - this is a company that bought it front the original so I expect it won't even make them slow down

@carolvineyard1896 Год назад

@@vickiquade1471 Have you called HELPS? They’re wonderful! They will put your mind at ease. I’m so thankful that I called them.

@lmarianiello4182 9 месяцев назад

I am a retired handicapped and homebound 78 yr old senior living on a fixed SS income.. if I could pay my debt, I would as I did ALL my life before now. Life and health issues have put me into the position I'm in today. As of 01/01/2023, I shredded any credit cards I had used for medical and food; I have no more wants, only spend for actual needs. Anything I buy is a need. Two years ago, my fico score was over 750. Life can change in an instant... and it did for me. I used credit cards for food and medical, not luxuries. I found out about HElLPS just two days ago. I will be calling them on Monday . I wanted to file bankruptcy but due to my age and fixed income, a local attorney said not necessary. Creditors cannot garnish SS money and that's my only income and it's used for rent, utilities, food and medical. My nerves are shot over this debt; cannot wait to talk with HELPS!

@virginiawilkinson5038 4 месяца назад

HELP's is a great organization ❤

@SeniorLivingOrg 4 месяца назад

We think so, too!

@devakolb8045 8 месяцев назад

It may sound strange, but I saw you (Hoyt) in a dream. Next day I searched Internet and You tube and found your channel. OMG, so much useful info. I live in a large senior manufactured home community. I set up an appointment with the park manager to get your channel out to every house here. Thank you and bless you for all that you are doing.

@SeniorLivingOrg 7 месяцев назад

Oh wow! Perhaps I saw you in a dream as well, but don't know what you look like. Glad you find the videos helpful!

@surewhatever8843 Год назад

For iPhones: >Settings >Phone >Silence Unknown Callers: ON This will silence all calls from numbers not in your contact list. You’ll still see the number calling on your banner notification (tagged as silenced) and it will log in your missed call list, so you have the option to answer legitimate calls.

@deborahschumann8286 11 месяцев назад

Trouble with that is…. Computers call numbers looking for the ones that go to voice mail (or get answered). Then a note is made that this is a legit number…it is then sold on the web to scammers. I always pick up the phone and hang up right away. No voice mail, no answer. You can then go an block it if you want..but..do not let it get to voice mail.

@missycalhoun6319 6 месяцев назад

@deborahschumann8286 what if you already have? I just block as they come from random numbers they use, although similar in ways.

@jimgalle1371 Год назад

Get smart and get real. ... Debt notification letters are never sent certified with signature required. Debt collectors cannot prove you received the LETTER unless you acknowledge receipt.

@astarhealing5603 Год назад

How do we tackle shady IRS partners. They are basically shady collection agencies

@4155abc 11 месяцев назад

This is SO INFORMATIVE! I am 100% debt free at the time and hope to always be debt free but it is still very important to have this information. I really appreciate that they are making these videos for seniors. I remember when I was little debt collectors came to our house and my mom always sent me to the door. I remember they came and repossessed practically everything we owned. We were watching T.V. and they came in and unplugged it and took the T.V. away right in the middle of our cartoon.

@cait7250 Год назад

I never answer any phone call if the number isn't in my contact list, and I never open texts unless from someone in my contacts. So, I can't possibly respond. With all the scares about hacking phones and emails, I will never open texts or emails, and will never answer calls if it is not for sure from a friend that I know. Also, I am so far below the poverty level with my social security so am I somewhat safe? And, anything that I may or may not owe is over 5/6 years old. Does that make me any safer?

@carolynmesser1008 Год назад

They need to call debt scammers

@Voyleglover 14 дней назад

Excellent job by the attorney and the interviewer. Wish I’d known about this law group long ago. Would loved to have worked with them. Have had a few senior collection cases over the years and while resolved satisfactorily, I now realize I could probably have done better.

@melodyhart1331 10 месяцев назад

Never ever communicate with debt collectors,just by doing that you can extend the time the debt times out ,Stop letting collectors use your phone against you,IT IS OK to ignore your phone,YOU DO NOT HAVE TO ANSWER YOUR PHONE,AND DO NOT ANSWER ANY EMAIL THEY SEND YOU AS THERE IS A WAY THEY KNOW IF YOU OPENED THE EMAIL.

@Cali8842 Месяц назад

FYI, like anything in life if you avoid things, they don’t go away, they catch up with you.

@thecork6047 Год назад

title 15 debt validation.

@vandela177 10 месяцев назад

Helps is the best.

@SeniorLivingOrg 10 месяцев назад

We are big fans as well! Thanks for watching.

@cindyfuller6381 9 месяцев назад

When I opt of a things I seem to get more from other people.

@mrlaw711 Год назад

Very informative. Thank you.

@SeniorLivingOrg Год назад

Glad it was helpful!

@janicesitzes241 Год назад

They call everyday wanting to know when I can pay

@melodyhart1331 10 месяцев назад

It is ok to lower the ringer on your phone it is your right not to answer.

@omargavarrete1078 6 месяцев назад

Yea tell them to get a real job lol

@missycalhoun6319 6 месяцев назад

Mine just call from different numbers. They are crafty buy I just block them constantly.😊

@mikejackson1410 Год назад

What if a collection item shows up on my credit report but no contact from collector? So no validation?!!

@larryjanson4011 Год назад

i get a number of computer calls. i never answer. and no message is left. but the numbers are spoofed. from all over the country. even from nat parks. unknown senders of all emails and texts i just delete.

@angelaasadi9283 10 месяцев назад

Hi Jeff, thank you for this valuable information. Can you provide us with information regarding student debt that older parents have incurred for their children.

@ConnieWilsonbricks101 8 месяцев назад

Thank you for letting me know about the 7in 7 law. I’m getting 20 calls a day from a credit card company.

@SeniorLivingOrg 7 месяцев назад

Happy to help.

@melodyhart1331 10 месяцев назад

I have one small account that I intend not to pay because of very poor service and violation of pt rights..WE have gone through debt problems ocasionaly through the years,because of the ups and downs in our nation's economy.We know how the debt collectors play,it is a psychological attack,and most these creditors do not have ethics.they also pay pennies for the debts.

@jimgalle1371 Год назад

WRONG WRONG ... do not RESPOND to any debt letter unless THE "letter" is received via certified mail and you signed for it.

@jesusbeloved3953 10 месяцев назад

How would you know?

@gailremp8389 9 месяцев назад

@@jesusbeloved3953why are you watching this? Curious…

@ConnieWilsonbricks101 8 месяцев назад

Don’t sign for it. Tell the postman to send it back to the sender.

@Georgedickens Месяц назад

Q@@jesusbeloved3953

@dianefine989 Месяц назад

Kaiser of Help non Profit Law Firm?

@vickiquade1471 Год назад

Can you keep blocking their number till they run out of phone numbers to use? Or do they have tons of numbers they can use to call you?

@MrTommyboy68 Год назад

They have a computer program that will "spoof" different numbers, so you can block,, they will just generate another number.

@StevenUhrich-bu5oo 14 дней назад

An important point about attorney fees: Lawyers who do this do not take a cut of the consumer's recovery. These are fee-shifting cases. The defendant must pay the attorney fees on top of whatever damages are recovered on behalf of the consumer. This is very different from typical car accident cases where an attorney gets 1/3 of your recovery. However it is similar in that most attorneys will agree to represent the consumer without taking any payment up front.

@SeniorLivingOrg 8 дней назад

Thanks for your explanation.

@janicesitzes241 Год назад

I have a title loan debt , I am 66 years old and had health issues that came up and can not come up with the payments they want . They want to repo my car. Do I have any protections against them taking it , until I can get back up on my feet and start paying it again?

@CATownsend777 8 месяцев назад

I think all that needs to be done is agree to make that payment in other states to restart the clock

@lisagoff369 Год назад

what about the medicare calling us 20 times a day on landline and cell phone? I have to pay 30 a month on my landline so i can get internet. so I unplugged house phone so I don/t get driven mad by both. Still get a dozen a day on cell phone. Year round bow. It's harassment!!!!

@Cali8842 Месяц назад

Pay your bills for services rendered or money borrowed and you won’t get a letter or call.

@jaynebailey 9 месяцев назад

In canada if one has debts while on pension they can not take your money from your pension

@dianefine989 Месяц назад

Same here in the states. There are about 14 situations where income is protected from garnishment. Google -Income that is protected from garnishment.

@astarhealing5603 Год назад

Credit reporting agencies don’t remove stuff. Illinois is worst.

@seannewoods2296 Год назад

Sue them

@dalesmith4019 10 месяцев назад

Agrus Law firm

@deiadraper6358 Год назад

I got 2 1099-c with my SS that will put me out of poverty income

@TonyHoover Год назад

same

@lynnhoffman247 10 месяцев назад

File Form 982 with your tax return.

@sinebar 10 месяцев назад

So if you don't dispute the debt it somehow magically becomes your actual debt and now you have to pay or else? I must have missed something here.

@walterwoodall5001 11 месяцев назад

I had a dept collector call me Wednesday And now they just called agin, monday

@Rina-rs6up 5 месяцев назад

Cant you block cell phone numbers and text messages.

@CATownsend777 8 месяцев назад

when they call and start talking and you ask, who is this and say I can't tell you, just hang up, correct?

@f.k.f.s.c.t.2243 28 дней назад

Are there any class action lawsuits against any specific creditors ? Tom

@Cybercat403 11 месяцев назад

So what happens if there are 5 people named Joe Smith? And tell each one 10,000 is owed and none respond. Do they have to pick just 1 or can they go after all 5?

@f.k.f.s.c.t.2243 28 дней назад

Under the Act / if the debtor Sue’s as a result of a violation - realistically what amount as a result of a judgment ? Also can a debtor make a copy of the creditors call to use at a later time for eviden Thsnks Tom

@jennydixon1560 10 месяцев назад

I can’t afford to pay a debt because the interest is high, so do I stop paying them or do I ask them to take off the interest and I could just try to keep paying the debt ? if they won’t take off the high interest can I just stop paying them and I don’t if they put a lien against my house??? If I stop paying the debt ??

@cynthiaricharson2685 Год назад

Can you sue a phone company when they try to make you pay for the phone number of a previous person debt, when they issued that number to you. They claim a cycle you are in but never had that number in that cycle. What about how they turned it over to a debt collector, and that's before you bought the phone and got that number. If so how much can you sue them for in annoyance and anguish for sending it to a debt collector?

@cashonly6117 Год назад

Change your number. Sometimes when you get a new number, so many places have that old number and still attempt to contact the previous person. It has happened to me also. I just block and then go to several websites and whitewash my information out of the system.

@beckyelliott2871 10 месяцев назад

When my Mom and Dad moved to Tennessee, they got a “new-to-us” phone number. It is the same number my family has used since 1980, and that I currently have, so our families can contact us without having to remember a new number, even though my parents are no longer living, they know how to get in touch with me. I WILL NOT BE CHANGING MY NUMBER FOR YEARS TO COME FOR THIS REASON .

@beckyelliott2871 10 месяцев назад

As for DEBT COLLECTION PESKS, -I AVOID THEM BY PAYING MY BILLS AT THE FIRST OF THE MONTH IN FULL, AND LIVE WITHIN MY INCOME .

@frederickhill2073 8 месяцев назад

What about those of us that don't use credit?

@SeniorLivingOrg 8 месяцев назад

These laws apply even if you never borrowed money, but are being harassed. How else can we help?

@ConnieWilsonbricks101 8 месяцев назад

Can you help me with the information to send a cease and desist letter to my credit card company?

@SeniorLivingOrg 7 месяцев назад

You can find a sample at helpsishere.org/cease.html . Hope it helps.

@DisgracingofaLegacy-Docu-hv2xd 5 месяцев назад

Hi, I am a senior citizen with protected income but if I don't pay my debt my credit score will go down. What can I do about that or should I just pay a small amount to creditors just to keep my credit score from plunging?

@SeniorLivingOrg 4 месяца назад

For the answer, please watch ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-UL7CyR56UAI.html

@jaykay9034 9 месяцев назад

Kaisa Janzen sure is pretty. Have her on more often.

@Melanie.8888 10 месяцев назад

If they file 1099c form they cant harass you period

@msladydi123 9 месяцев назад

Divorced during 2020 in the midst of ' Pandemic', got sick, lost insurance and a mess developed financially. Needed to Semi retire at 62. Sued by multiple debt collectors and now have been garnishing my wages for over a year. Are they allowed to take 25% of my paycheck when I am barely making ends meet? My income used to be above average as a nurse. However, now I am at poverty level considering some dramatic life changes. HELP!!!!!!😱😱

@SeniorLivingOrg 9 месяцев назад

You should reach out to HELPS Non-profit Law Firm at 835-435-7787

@robertellis3915 3 месяца назад

We are getting sued by Wast Lake financial l working part time for Goodwill wife is disabled and on SSI and Food stamps that's all the money we have we are both stressing we dont know how to fight this here in Klamath Falls Oregon this is like A SOS on what to dov..

@SeniorLivingOrg 3 месяца назад

Watch our video: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1iWDeAyjKuA.html . Hope we can help.

@MrTommyboy68 Год назад

A couple of things you DIDN'T address: These "collection agencies/debt buyers" purchase bad debt in bulk for PENNIES ON THE DOLLAR. So if you owe $500.00 they paid around FIVE DOLLARS for that debt and ANYTHING they make over that is pure profit. If they DO take you to court and win a judgement, THEY ARE REALLY MAKING BANK even after paying their lawyers. A LOT of these companies are multi billion dollar enterprises. Second: They now have a way to "spoof" phone numbers so a number shows up on our caller ID as from your area code, most times they are in a different state miles away. Third: They CAN AND DO contact neighbors and ask them to go to your house and have them call so and so. With all the information out there that MOST PEOPLE FREELY GIVE, all it takes is a couple clicks on a keyboard and they can zoom in on your neighborhood and start calling your neighbors, I have had them pull that on me, saying they are trying to get a hold of Mary Smith who lives next door to you, could you please go over and ask them to call ABC company. I tell them sure and promptly "forget" to talk to them. A LOT of people are in a financial mess but I don't feel sorry for those who spent their stimulus money on new big screen TV's and gaming consoles that end up in pawn shops a month later when they run out of money again, AND those who got the "rent pause" and didn't even bank ANY money so when the program ended they could pay their back rent, but, on, no, they spent THAT money and when the Sheriff came a knocking they act all indignant. Just because you got a "pause" on your rent or mortgage, DOESN'T MEAN you don't have to pay it EVER. I used MY stimulus money to purchase routing maintenance items for my car, stocked up on food, water etc and put 3 months rent away. I receive Social Security and that is my ONLY income, so as long as our politicians stop playing games and our checks keep rolling in, I am OK.

@seannewoods2296 Год назад

Just thank the debt collector for paying your bill

@gailremp8389 9 месяцев назад

I am SS$. What I saw in Orlando Winter Park area with the $1400 was not people buying big screen TVs and consoles and bullshit. I saw people with their masks on buying food. Yes. Radical concept. Buying clothing at Thrift Shop’s for the kids in themselves. Not big screen TVs. My $1400 was one tire at Costco, an air fryer for $39 at Costco. That was my treat. And I had real estate taxes coming up that had to be paid. Yes, I got my Social Security but it was a boost that helped us. Let’s stop making a Sumption’s that just because you give people that don’t have a lot of money a little bit more money if they’re going to go out there and have wine caviar and a big screen TV. Stupid. Rude. Disrespectful to a fellow human being and you are not walking in their shoes at all for one tiny second

@user-zs5ed5dz7u Месяц назад

Is it legal for a debt collector to say it can get judgement against your home and/or car?

@SeniorLivingOrg Месяц назад

I'm not a lawyer, but that doesn't sound illegal to say. That doesn't mean they'll do it, though. Hope that helps.

@davidnikulka1437 9 месяцев назад

What country are these laws you talk about ?

@SeniorLivingOrg 9 месяцев назад

USA. Hope it helps.

@carolynmesser1008 Год назад

What do you do when debt collectors curse you call you names by cursing

@SeniorLivingOrg 11 месяцев назад

They are not allowed to abuse you. If you have their address, you can send them a cease and desist letter that forbids them from calling you.

@catherinerogers133 Год назад

what if it is your ddead husband creit my name is not on his acct.

@lynnhoffman247 10 месяцев назад

There’s a video about that here on RU-vid.

@lynnhoffman247 10 месяцев назад

It’s titled “Are you responsible for debts of your parents or spouse credit card debt after they die?”

@johnwolf1475 Месяц назад

YOU GIVE NO SOLUTIONS HOW TO REBUILD- JUST THE WAY TO LESSON TH E EFFECT TO A GRAVE///

@LoveyDovey-zt3oe 3 месяца назад

She sounds like she is in a echo chamber .

@Cali8842 Месяц назад

This is seriously basic information, fyi just because you say stop, doesn’t make the debt go away , prevent it from credit or being sued! Why not teach Americans how to spend responsible and pay their bill rather than how to avoid a call? SMH.