I totally agree with you and I think that if even the next software update will offer such insignificant, ridicolous changes as they've been up to now, that will be for many people the end of hope and trust in the company's will to improve their product and listen to their costumers.
I am always so baffled by it. I just enable RM to check for updates. I think there were 2 from the time I bought it and they were usless. So minor and insignificant. I can't understand why don't they invest time in real changes?
All of your videos are absolutely the best. I am getting my RM2 next Wednesday. I plan to mount it in a padded portfolio. I also plan to have a dedicated sleeve for the marker. I laughed when you said the developers might be preparing shipments instead of working on the software functionality. It's being shipped from China...so that's not the issue!!
@@joseph_donovan Ayotu Skin Touch Feeling Non-Folding Case for Remarkable2 Paper Tablet 10.3" 2020 Released,Premium PU Leather Lightweight Smart Cover for The Remarkable 2 Paper Tablet,Not Fit Remarkable 1 from Amazon. Got the case and it looks good...just waiting to fill it now! Getting my RM2 today!
My RM2 screen shattered like a cheap whisky glass. Exception that proves the rule: I never break anything. They replaced it, but in the month it took them to decide I bought a supernote A5X.
I love my rM2 and I never had any kind of issue with it but I totally agree with your final summary. They’re wasting a tremendous opportunity to consolidate their product moving the firmware to the expected maturity and it’s a shame.
Hi Voja! As always, a precise analysis of the device and situation: huge fan of you! I've been using the reMarkable 2 since November (three/four months now) as a student, to take notes and study (I say this so you can understand my experience with it). I've been absolutely loving it, I thing it makes it a lot easier for me (just the way I can organize my papers: I've more than a thousand pages already, if I had those on paper my room would be filled in a sec, or having exams from home, ecc), and even though all the problems you pointed out are real (I can add a very simple thing: we can't make shapes, as a straight line, or a circle, which for a math student like me is kinda meh) I wanted to point out that the device is still amazing! For sure it can be improved, and the staff has to work to improve it, but anyway the writing experience is superb. Sure, the person wanting to buy it, must have clear what he wants to do with the rm2, because it does things better than others. To make it clear, I just wanted to point out that the situation is not that drastic (to me at least). Greetings from Italy!
I totally get it and it's great that you are happy with your device, but what I'm saying is that other devices of that type are even better, and rM2 could and should be, because it takes so little to make it A LOT better for everyone :)
@@MyDeepGuide sure, i got it! I just wanted to stress out that still it is a good device, and that improvement is a thing that it's not impossible. Just to remind everyone that rm2 is just not bad things :)
UPDATED : After my initial complaints, Remarkable has pushed out an update - page response rates are faster, and the jagged writing issue along the bottom of the page has been corrected. Much happier. It's still my go-to writing tool.
I have the rm1 and just got the boox lumi. In terms of functionality, boox blow the rm out of the water. I’m not talking about adding more apps. Just the basics like adding your template. In boox, you just select the file move it into template and now it available as a template. Things like having a real landscape mode is another missed opportunity. The actual writing experience out of the box, I say rm still has an edge but everything else it is boox. If rm not able to generate these features, open up the software so that others can. In terms of style I think rm2 definitely has nice edge but like Hollywood it would be nice to know that there was substance under the skin.
The fact that these guys replace a damaged unit is pretty (not going to use the r word again). If this happens to any other tech, whether it be a car or iphone, it's classed as negligence so if anybody does get annoyed about response time, just be grateful your accident which damaged the unit is going to be replaced. Waiting 2 weeks to receive a reply for a faulty unit replacement is less good though. Personally, I don't think they should have to replace damaged units, this costs the business and depending on amount of complaints, keeps unit prices high. I hope they reinforce the stylus eventually. I am always dropping pens.
Totally agree. 100%. I love the hardware but the software is terrible. I want to recommend it to others but I can't due to the issues with the poor software (wifi connectivity, consistent, speed, cloud upload/download, LiveView, etc.)
Thank you for your honest thoughts. I've been watching your reviews, as I'm trying to choose between the RM 1 and RM 2 and the Supernote a5x. It seems that you no longer recommend the RM 2... Do you think the RM 1 or Supernote is a better choice? I am using it primarily for taking notes and keeping organized. Thank you!
I sold my preorder within a few days after realizing how constrained the software was. I figured I could come back to it later and pick one up used, but sad to see the software hasn’t evolved at all. I had the exact same feeling, mind blowing hardware, but the software holds it back severely. In a lot of ways, actually worse than a $1 paper notebook. (Can’t bookmark a specific page? My god...)
Thanks for a great video. So - as of today - would you recommend buying the RM1 instead of the RM2? Is the writing latency on the RM1 "workable" compared to the 2? Thank you!
The platform is exactly the same, so the same limitations are present on both devices. Latency is absolutely workable on rM1 as well, very nice writing feel too. However, because of the platform limitations, i would recommend researching other options as well, before making a final decision, because the competition offers a lot at this point.
@@MyDeepGuide But if i already have folders then there is no option to change the order? I tried the numbering in front but it did not work - or i do not know how to manage it :)
I 100% agree. It's very disappointing. The Remarkabe 2 is a fancy piece of hardware with a lousy software. With such a bad functionality I fear that the company will be swiped away from the market soon. Maybe it's a good idea to maintain an open "wish list".
Awwww, someone's feeling cranky :( Did your tum tum hurt after all those cookies? You know you're not supposed to eat cookies after bed time, since your little tum tum hurts and then you're all crabby afterwards.
I will say that I love my ReMarkable for school. I guess I just don't expect much. Just something to replace paper for notes, and PDF files that I don't need to print out for class. It would be nice if they would give us updates, but if not..... I'll live.
I love reMarkable 2 for its hardware, too. Totally agree that it could be hugely improved software-wise. For me its PDF reading experience is not good enough.
I've received my Remarkable 2 back with batch 5, and I've been generally happy with it. I used it as a student, for taking notes during meetings, plan ahead experiments, and read through and marker papers in PDF format. The hardware still is a joy to use, the software gave me no troubles - but on the other side, there has been hardly any improvement. I think the device could be much more cappable and useful, and it's sad to see the (un)Remarkable software department sitting on their rear ends and apparently doing next to nothing. I've also sent a ticket reporting the jittery lines, hoping to do my part. It doesn't annoy me personally, but still it simply should not happen on a device at this price point, especially considering how easy it is to install a community fix for it. One can only hope it'll become better in the future.
Lol seems to me I'm the most non demanding user I found zero flaws😂 My handwriting is absolute trash so I didn't care about any jagged lines or whatever I never noticed that I use it for uni and im so mind blowing happy about it I can feel organised FINALLY because I'm really terrible at that and I never lose my paper notes now cause they are all on the device It makes me study more🤔😄 Also a plus I never through I'd have was to draw on it, it has many different pens enough to make cool stuff and the 3 different shades I was like oOoOoOOO and now I also draw stuff u can see on my channel The most crazy was it can actually read my terrible handwriting?????!! I bought it and I never expected the feature handwritten notes converted to text would work but it did😦😦😦😦🧐🧐😳😳😳🥺😃😃😃😃 Also im crazy clumsy I have no idea how it survived I just thought the hardware was strong 😂but seems to me this is not the case at all so I'm lucky it is surviving 😅 I dropped my phone more than 15 times my headphones at least 5 and my laptop about 4 Remarkable zero:)))))) It was proven to be a way better purchase than what I expected
I love my reMarkable and its working really great! Had it fall down by accident a couple of times and neither the tablet nor the marker plus took any damage. For sure to make it even more damage resistent is always a good idea! If I compare it though to certain apple products or also other big brands in the smartphone industry I must say that the reMarkable quality is very good! (At least based on my personal experiences) Concerning regularity of software updates and features it would be great to have a more responsive team behind the reMarkable. On the other hand I knew pretty exactly what I was going to buy and what features it had when I've spent the money on it. Therefore it is actually not a big point to me... A big nice to have though!!!
My experience says that in cases like the Remarkable's remarkable lack of flexibility the reason behind is one single person highly seated on the company's pyramid. It's sad for us who have bought tbe device.
Got my reMarkable 2 weeks ago and noticed the eraser cap of my Marker Plus was loose straight out of the box. I contacted their support and got a first response in a few hours - some messages later and in less than 24 hours the problem was solved by sending me a new pen. Maybe i was very lucky but that was my recent experience with reMarkable Support.
the same for me since I have it I completed a huge amount of work. This product might be limited or with flaws but it seems to have been developped for me.....
Thanks for the work you do, Voja! Also, yesterday in the mail arrived my HP nibs and the gray one is lovely. Thanks for suggesting them. I tried to get them with your link but they were out but I was able to find them on the HP site. Also, we are LOOOOOOOOOVING the BenQ lights. Ended up with two. Much, much thanks. You truly craft excellent videos. Cheers, Ivy.
I love and hate it. But it is not usable to read long textbook like documents. Super slow. Super laggy page swipe. Super buggy desktop app, makes uploading and downloading very painful. But I love the writing.
To those wondering about the whole return policy and how long it will take to get your money back, it took me exactly 30 days from the day the item was received at their facilities. I live in Australasia. Very credible company. And if the item wasn't so niche I would have kept it. The technology is phenomenal! And I would rank the brand up there with Apple in terms of service presentation and being environmentally conscious.
Valuable and fair criticism. I use mine and am relatively happy with it, however... given the issues, I’m recommending potential buyers primarily check alternatives for now. And I am tempted to consider alternatives. Wonder how I could migrate my data?
Well there's "L T" for one, for whom disliking wasn't enough and that person felt so strongly that a thumbs down comment (without anything else) was also necessary to add :D
Today I wanted to use my remarkable and the eraser part on my marker just broke off. Currently in contact with customer service. When I contacted them through the website they responded after less than 5 minutes because they needed some more information. That was incredibly fast. Now I have to wait some time for further correspondence. Hope it goes well.
In my experience in several companies (even big hitec players) the SW development team of a propuct is not involved in logistics, however they may be seriously impacted by post market activities such as: complaints, failure analysis etc.
I would use the device everyday and can't always treat it so carefully. Thanks for the video! Hopefully the Supernote A5X holds up better (and they seem to be MUCH faster and transparent with updates. Very responsive on reddit). Remarkable seems to put all their money into marketing, not the product
Totally agree. Supernote has the winning combination of an intuitive interface, quality software (not bloatware), unique screen protector and ceramic stylus, monthly software updates (not just fixes) ... in fact, the best value packages which include quality leather covers.
YESSSS! When Boox releases a device that's as beautiful as RM2, Remarkable is done for. Even though I still love the Remarkable AI recognition (works much better for me than Boox Air), Boox is catching up REALLY fast.
Thx for your video. I like your job... Agree with you , i draw on RM2, it is just so cool. But I need more for work. I found réponse with note air (help my choose which your video, xD). I hoppe RM will take the road. As you said, the competition is now high level.
@@itquirklogic618 Hi Quirk! Any chances of coming up with a pen that doesn't need charged? That's one of the things I love about the reMarkable 2, is that I get to use a bunch of different pens/nibs. But for Hubby a Papry or Boox would probably work better for him because he does the PDFs and all that other fun stuff. Anyway, curious if your upcoming devices will all for non-chargable pens. Cheers, thanks!
Support from Remarkable is totally unacceptable, I have the device and I love it but the company's behavior is vis a vis their customers so so bad that they are seriously risking to go out of the e-ink device market. No official solution to the jagged line issues is a shame
I've used mine for 4 months and I agree with everything you've said here. I love the look and feel of the device, but it doesn't feel robust. The software is really basic, and lacking features, such that I hacked it, which helps but should not be necessary. The remarkable could be said to be simple, but I feel this is only because there isn't much there, not because the software is good or well designed. The whole package comes across as underfunded and lazy, and only a big quality software upgrade will stop me jumping to the SuperNote platform.
Thanks for the informative video! The problem with the poor software and infrequent updates is also that the platform is not open to third-party programs without "hack". If you could install programs like on Linux (and they would stay with a software update) and open them from a home screen, you could forgive the poor reader. After all, it is a version of Linux - if you want a browser, you could install it, if you want to use Koreader as a reader, you could use that, etc. It just doesn't work because rM prevents it. It's just that rM would like to be like Apple without bringing comparable software. Whereby? Even under iOS you can install apps. I now have a new version of the rM 2 - the problem with the lines is not there. Maybe it is partly a hardware problem. However, I could not use it in everyday life without Koreader. The software have to be improved!
Hey Voja - when you make your wish list for improvements, can you add that it connects to WiFi more consistently and make the page turning more consistent as well. I love this device but it won't upload to the cloud without my having to turn the WiFi off then back on, and the page turning work part time at best. Thanx for your work. You provide a great service.
My Marker Plus arrived with a broken tip, and I had to wait for almost 3 months to get a replacement, which was really depressing... Luckily I got a Samsung pen in the meantime, and I not using the ReMarkable Marker anymore (huge thanks to Voja and the hacks) :)
I have the Samsung Galaxy Tab S6 Lite S Pen, but I'm assuming that regular S6 or S7 pens should work as well. You need to install the Remarkable hacks to get the button working (hold to erase, double click to change to previous brush).
Very interesting. Not buying this product. I've done a lot of research before purchase as this is very expensive item for what you get. Sounds like their service is shit as well. Cant even buy accessories separately. Big issue for me. Costs the same price as a laptop. That says a lot for an ebook reader you can get for less than 100 dollars just to make notes really. If I want an ebook reader it is vastly over priced.
Hi there, thanks so much 👌, I personally don't use my remarkable2 enough to be as unsatisfied as you are... yet 😋For now I'm still comparing it with the Onyx Boox Max Lumi, which I've been trying to tame. I was wondering, actually, 🤔👀WHICH series you did on the Onyx Boox tablets addresses the BASICS of these tablets the best/more thoroughly? I suppose they function more or less the same way, as it seems (?) it's the specifics of each model that you go through in your in depth presentations and I feel a bit overwhelmed (not because of you, because I'm not a tech expert 😅) . Where should I start as a beginner, starting to handle the Max Lumi? Not immediately with your Lumi series, I suppose? Or yes? I hope you understand what I mean, as English isn't my mother tongue 😑 Your videos are a DELIGHT, what an awesome, thorough, meticulous job! Wow. Thank you so much 💜 Have a great day!
I have a dedicated series just for that :) it's the "Big Boox Guide" playlist on my channel. I suggest that you start from video 1 and follow along and it should help out a lot :) It's an ongoing series and i usually have 1-2 videos per week in that series.
@@jips123 Thank you, that's what I'd like to do 😋 I just wonder which series is best to start with, to learn the basics from start, as the Lumi model is one of the last tablets he presented. (I had the impression they more or less have the same displays/functions, but there must be one of the Onyx Boox series that is easier to follow for a "hands on" , as I'm a total beginner 😏. In other words, when Voja presented the Lumi, he didn't need to repeat all the basics: he seems to have highlighted only the specifics of this model, which is normal, as he had already presented the other models BEFORE. I will obviously watch the whole Lumi series, but my question is should I watch another series first, and which ONE would be best for a beginner, easier to follow? Sorry, it's hard to explain what I mean 😅 Thanks for your answer anyway 😁👍
I actually ended up with 2 remarkables when I reported a hole in the film on the screen. I thought I'd get an email from them about the return but it only appeared on their site. So I ended up with 2 at the same time.
I'm loving the Remarkable, but experienced my first problem today: I didn't use the device for a few weeks and hadn't noticed the battery was nearly empty when I last used it. Now the device says it's out of battery, but doesn't seem to charge when connected to a charger. When I plug it in it does start up like you show in your video, but immediately shuts down again and shows the same 'out of battery' response. Someone in the Facebook user group had the same issue and solved it by using different chargers, so I'm going to try that and leave the device to charge for a while. Hopefully this solves it, otherwise I might have to contact customer service, which would mean not being able to use my device for at least 2 weeks. Other than this I have not encountered any of the common errors or problems and have been happily using the device for some months now.
Very useful, thanks. Everything I read about this puts me off more and more. I just can't buy one so I need to look at other products. One update that surely has to be top of the development list is the ability to OCR search your handwritten notes? Having a digital notes product that can't search seems bonkers to me. I can already not search my £1 notepads so there's no way I can spend £500 on this to still not be able to search my notes. This, combined with their evidently terrible customer service means I'm out. Shame.
Perfect summary. Although I have been very happy with my RM2, it was not worth the wait, stress and additional price (I sold RM1 and paid the difference). I think the RM1 was the real product and the RM2 is actually a beta of what could come in the future (and if I like to hold them in my arms, I, myself do not like to be a guinea pig). Anyways I will not be fooled again when they launch RM3 (and haha I know they have an amazing marketing). But more seriously, regarding RM software team: nobody here knows about them or what is going on? Any interesting gossip? I wonder if they are maybe no competent enough, focusing on other cash bringing segments eg. companies or public sector, if they are on sick leave or daddy/mommy leave (Norway has amazing leaves when it comes to social care and it is very difficult to fire an employee) or any romance drama office ongoing... any intel would be very much appreciated by the RM team. .....Or maybe they are going to be sold to Amazon (since they have been funded by an invesrment firm) and thus cannot go to far in development to keep consistency with their future buyers...
I 100% agree it is a beautiful device being held hostage by crappy software. It's a decision, it's not a bug it's a feature, I think you were initially right, there is going to be a subscription model coming. There is definitely a strategy, but overall a contempt for all the hundreds of thousands of customers. Completely agree, it's so disrespectful and I will continue to use my R2, but I will also investigate Boox, because the R2 software lacks such basic functionality that the real opportunity of a digital writing device presents. Thankfully, there is a lot of space for innovation here, so they are just completely putting a welcome mat for anyone who can do better. And from a software perspective that's not hard. The intense marketing and the simultaneous bad support and lack of software fixes. Well. It's enough. They definitely don't have my loyalty. Which is sad, as the machine is beautiful
funny thing is, I don't really care what weight such equipment is, as long as it's extremely durable I cary it with care and pride. That kinda guy. I'd even buy it if it had tempered metal casing with carbon fiber back. Heck, maybe they can make one of a one-piece meshed carbon :)
Proxy support or being able to enter WiFi vouchers is missing as well. So no use in too many company wifis - bad for a business tool which requires internet access for key functionalities. Though I really like taking my notes on my rM2.
Mine has a glitch I haven't heard about yet: sometimes when I want to cut and move, e.g. 4 lines of my handwritten text, a few letters and strokes stay wherever they were written, while the other parts of the text can be moved around... :) Personally I like covers for the notebooks because I drew covers for them and then sadly realized that they don't stay as covers. I thought it's a basic function... then came the update fortunately.
I'm waiting for next updates, I really love it, but I'd like they keep going to make the device faster, I mean, the OS is basic, the device should be improvement in speed and tools, there's a difference in hardware component between the first and second Remarkable, well, it's time to mage the money we pay worth!
So I am looking at the Remarkable 2 and the Onyx Book Note Air. My intent is just for taking hand written notes in meetings, task lists from meeting, and to upload the previous notes to a new meeting note. Then to sync to the cloud so I can use them on my PC or Mac. Since you have used and reviewed both, which do you think would be best for this one use case? Thanks
I have binged on your videos and they are excellent. Thanks. I purchased the Note air as a result. I think the Rm 4 :p will be the one to get at this rate.
That is what you get for having it assembled in China. inconsistent build quality, substitution of build materials and or tolerances that the designers may not even be aware of.
thanks for all your reviews they have been super useful to me, I've now ordered a rm1 second hand to see if a digital notetaker is useful for me,and meanwhile will keep watching your vids to help me decide what would be best to invest in longer term
No. It has an option of enabling USB over IP, which will give you access to the device via the USB cable and a web browser where you type in the USB IP address the device gives you. Then you have access to the device while offline, but the USB over IP interface is extremely limited. So yeah, technically, you can transfer files while offline, but it's not a smooth experience.
Excellent review, I greatly appreciate your low-key approach to a thorough examination, holding their toes to the fire for their deficiencies, while at the same time telling us to chill-out and balance our expectations with a startup. A refreshing change from the burn-down-the-house tirades we sometimes see. Keep up the good work!
I had an issue on the Marker Plus. I wrote to reMarkable. Half an hour later i got an answer. Two more mails whit a photo of the damaged pen and within an hour i had my problem solved and a new Marker Plus on its way to me...three more day later, i had my new Marker Plus ...well, that's a pretty fantastic customer service for me (thanks Mery 😉)! Oh...and after one month, i still love thie device!
@@MyDeepGuide Oh no it wasn't about you, the creator of the video I was referring to the people who experienced the problems I really hope they want be helped
No, it really, really isn't, because it lacks functionality as a note taking device, when compared to the competition, and both Supernote A5X and Boox devices blow it out of the water, as far as a note taking device goes. If you don't understand the disappointment then maybe you should re-watch and listen the video, or at least the conclusion part, because i do say why the first 6 months are a disappointment, very clearly.
@@MyDeepGuide First of all: Appreciate your videos, have watched a bunch of them. Also, I'm kind of new to this e-ink world, still exploring how these devices could potentially help me. Lastly, I will also admit that I sometimes miss stuff, because of attention issues;) Having said that, I actually did watch the video. You talk about the disappointing updates, which I understand. But since I don't own the device, I don't really know what the current state of the platform is, when using the platform daily (i.e. actually using the device in a workflow). You also talk about a jagged line issue, which some seem to have and others don't. I understand that is unacceptable for this device. You then continue by just stating that the software is bad, you give an example that you miss bookmarks,, but I still don't really understand what is so, so bad. Lastly you compare it with RM1, and I'm also a bit puzzled by that;) I believe they run the same software, so how can you be so unhappy with the evolution (i.e. RM2) of a device that you actually liked using. Should I see that in a same way that we wouldn't appreciate having iOS 4 on our newest iPhone anymore, since a platform should evolve overtime? I do understand I should maybe watch more of your videos. What I think I missed until now, also from other RU-vidrs, is someone taking me on a journey of actually using the device and pointing out how Supernote or Onyx are far superior in certain daily use cases. Please forgive me If I just missed video's like that! I can imagine you have made them. I became interested in these devices as an electronic sheet of paper. or writing slate as you say. I see people being productive with RM2 in ways that I could see myself being productive. The beautiful hardware and the best writing experience still make me feel drawn to the device, but Remarkable as a company is losing my sympathy. Very much looking forward to your wishlist video though, I think that will help me a ton in understanding!
It's all about context :) So yes, this video makes sense if it is watched as an addition to previously watched videos. If you wish, you can watch some of mine, i have them arranged in playlists, so that can help :) As for comparing to rM1, i compared how the platform has evolved during the rM1's first 6 months and rM2's 6 months. Basically, how much did they listen, improve and fix the platform during the first 6 months of rM1 and their performance as a company during the first 6 months of rM2. I hope that clarifies it. For further details, i invite you to check my indepth reviews of the Supernote A5X and Boox Note Air, and of course, the rM2, if you haven't seen it yet. Then you can watch the Best Devices of 2020 or the comparison between the rM2, Note Air and Supernote A5X that i did recently, to round it all off. By then, you should have a much better understanding of the e-ink world and where the competition is, in relation to the remarkable 2 :) I hope that this helps :)
@@MyDeepGuide Thanks so much for taking the time to reply, much appreciated! Also thanks for your recommendations, the best devices of 2020 video is simply perfect in how much information it covers is just under 15 minutes. Will watch the reviews as well, thanks:)
There are also people who have had their screen break just randomly while not doing anything. And it seems like it's the slight expansion of the battery, because it's so very tight in there it cracks the screen. The company is so lazy and stupid, horrible support and doesn't wanna listen to what we want. There's no way I would have paid full price for this thing. I'm only keeping it because the core function is amazing and it's the one with the lowest latency. But I got some issues that I hope will give me a replacement. But then it's a lottery again where something else could go wrong. I don't even long for much software improvements, only a few things. I think they just wanted to get it out and get the money and now they care even less. My worst complaints are the jagged lines and glossy screen and lack of simple stuff like a functional eraser.
