Remarkable 2 Problems with new device 

I have owned my Remarkable 2 for at least 2 years. It was working fine until the last two weeks. I lost hundreds of pages of notes, I use this for work and this is not acceptable.

I just got mine, use it for a few days and it's not the right product for me. The problems I'm having are the same as you've described. Can't find a way to return it. Is there a phone # I can call? Thanks

I have my remarkable for over a year and it is on version 3.0.41305. In the last two weeks my notes in folders are available in a preview mode but when I click on the note to open it and update it . The note appears as a blank page. The next issue is when I go back to preview the note the page is there in preview but it is blank. I really would appreciate it if someone has this issue. Please let me know how you resolved it. Thanks

Just received today. Will not work at all unless it is plugged in. Also the pen will not work at all. Very disappointed!

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I just returned my r2 after owning it for 72 hours. I don't have the software versioin, but it had updated as soon as I turned it on. The company was going to send me a refurbished machine when mine was less than 72 hours old. Nope. They agreed to give me a refund and I took that option and ordered a second one. If this one craps out just as fast I'm done.

Have not you had guys problems with writing for instance pens writing without even touching the screen?

My cord never seemed to connect tight enough but it still charged until yesterday AFTER my new update… I wrote something battery died went to charge it and it didn’t seem to be charging ( but it is extremely slow to charge) so I gave it 15 mins unplugged it and moved it to a more stable area to finish the charge plugged it back in ( the USB-3) seems extremely loose - though it always has so I turned it on to see if it was charging it lit up and started up and went to the log in page… I still couldn’t see the battery 🪫 icon so as I was tapping through screens it just decided to freeze in the settings menu. 24 hours later it’s still frozen on that page. After a few hours I did unplug it hoping if it ran out of battery it might reboot.. nope still stuck in settings page.. I will say chat were lovely and patient … but hard reset didn’t work now it’s plugged in for the next 24 hours as we wait to see if it fully charges 😭

Probably why they have yet to ship this to me - been waiting weeks

The remarkable 2 is rubbish. I received the first one and had issues with the screen, returned it and got a second one that had issues with the power button. 2 returns with quality issues. That is unacceptable for such a highly priced product

I´ve the same problems. I´received the new RM2 two weeks ago. After upgrade to 2.10 it`s a little bit better but swipping within documents hangs often now. A restart of the the device solves the current problem. But since I´ve installed FW 2.10 I´ve done aprox. 30 reboots. I see know way to solve it myself. The RM2 goes back.

How do you contact custormer service? The form on line asked for the serial number. I don't know where to find it. Also the form does not allow me to submit without uploading something and I have nothing to upload. My notes have disappeared.

Hi. I've recently bought a remarkable 2 and the problem it has is the pen draw lines in the screen although you don't touch the screen with the pen

Yes I have very similar issues. Keeps freezing. Then opens files randomly and each time I close it it reopens on it’s own. I have to hold down the main button until it restarts itself. I have only owned it for 2 weeks.

Actually I have bought mine a month ago Jan 2024 it seems I have those problems with slow feedback from the touchscreen and also not really happy with how fast it works in general. Will look into it more if it is not solved I would return it

Had huge problems even setting up ... and then has refused to pair. I am afraid that it now back in the box ready to be returned. Really depressed as I was really looking forward to it, having heard great reviews.

Just received the Remarkable 2 and was so excited. It doesn't update (it says unable to install updates) and it doesn't pair. It is really disappointing. Has anyone else experienced this.

Had same problem. Files not closing or actually closing and reopening random files. Swipe quit working. Had to return it a week ago. Waiting for replacement now… As you mentioned…now sitting here with $300 bucks worth of leather folio and Marker Plus…now useless and gathering dust… Can’t say I’m happy at the moment. It worked brilliantly for about 4 days…and then….whaaaaaat???? Purchased 3 weeks ago. Current software version as of three weeks ago.

I bought my remarkable 2 in January 2021. It had been working perfectly up to a few weeks ago when it suddenly started freezing when I tried to move between files, close a notebook, swipe through pages etc. My current version is 2.10.2.356. I have absolutely loved using my remarkable over the past 9 months but recently I'm becoming more and more frustrated with it especially when I'm taking notes in a meeting and it won't swipe to a new page.

Mine R2 does not update from 2.5.1.45 to the current version 2.10. I'd like to get it for the integration to google drive. I always get the ERROR: Error checking for update. Has anyone an idea what to do? BTW, I did a factory reset already, restarted routers at different locations and restarted the device. I am running out of ideas... and the response from Remarkable so far is not helping at all.

Received mine 2 days ago, marker tip appears already worn out and the battery charging overnight was upto only 54%. It is taking forever to get to 100%. $500 device and they can not provide a wall charging block is pretty unacceptable. with this kind of money I can buy 30 paper like screen protectors and swap once every two months and still get better use of my money. very frustrating, I contacted remarkable lets see what they say else this puppy is going back for a replacement.

I one i bought in 2020 October has issues, the screen is very unresponsive, now i just manage to return it… the process of getting it return is very complicated.

I have problem the pen doesn't touch the screen yet but is writes please tell me how can I fix it??🥺🥺 😭

I just bought 2 brand new today. One works flawlessly. The second will not write at all or respond to either pen. I can select with my finger and that part works. Both pens work on the other remarkable. Any ideas??