@@jordankuo6662 other than your cpu, what does the thing offer without you having had paid 300€ to upgrad from 8-16Gb ram? Is the battery even serviceable?
@@Daniel-dj7fh I don't know, I meant nervous chuckling btw, not like I'm a proud Mac owner. I know the CPU is the only good thing about it. I like PCs better ngl
It feels so good to see the company providing official info on how to open and repair the devices. Makes everything clear for the users, about the components and the system in general. Most of the time the info is made by some random user online or forums. I hope Microsoft can keep giving the user the power to own their products and build trust. I bought a Surface 1 or 2 years ago and I'm very happy with Its performace, I hope I can see some more videos to learn more about my PC and other devices. I agree with some other comments, the way some components are placed make it very difficult to access or replace them, but hopefully things will change in the future.
You're absolutely right because many companies don't tell and they make money in servicing or if a product is too old they will tell it is out service and we will buy new one but Microsoft is too good
hum hum ... the battery is still glued down ? it's nice, you make good efforts.. but the most important thing is still missing. an easily replacable battery. the device could be a few millimeters thicker and the battery could be screwed in and easily taken out and replaced. but noooo .... and the rubber feet -_- Also, I have a surface laptop 5. coming from a surface book. Is it a bug or a feature, that the surface laptop 5 display can't dim and that lowest brightness is way stronger than on surface book ? Can it be fixed in software ?
I don't think it's a bug. I owned Surface Laptop 4 and I think that Laptops' screen are inferior to Pros' and Books' screen. Just not the best selling feature.
"fully disassembled" *battery is still present inside of the laptop* literally the one thing in the laptop that is guaranteed to die in 5 or less years is still glued in. the only "change" from this laptop as compared to others such as the surface book gen 1 is now the back cover is now easily removable. besides that, the surface book gen 1 is equally as "serviceable." Last i remember, you can easily replace a battery in a new mac book. there is literally no compelling reason to purchase a surface product; not price competitive, not repairable, awful hardware reliability, and buggy and broken software. i've had two different surface books and both of the batteries died within 4 years.
i'm surprised they added a removable SSD. make sure to extract the bitlocker ID/password or disable it completely, otherwise you'll get locked out from your data. the first few surace laptops were horrible. the ssd was soldered on and i lost all my data when the laptop no longer functioned.
I hope that Microsoft can teach other manufacturers to adopt this method of opening up the device. Almost all PC manufactures have you opening from the bottom and getting to the keyboard is such a pain because you have to literally take out everything just to reach the keyboard. This method here is so simple and effective
I wanted to hear say at the end " and i booted the device and it didn't power on and the reason is unknown. And that concludes our repairability of the surface 5.
Would love to see the field replaceable wifi card, ssd m.2 2280 and sodimm slots available through off the shelf products and no whitelisted products. M.2 2230/42 SSD are hard to source and very expensive
Bravo Microsoft! publishing a guide on how to repair its equipment. When a company is proud of the guts of their equipment and want to share what they know it usually means they've done a good job engineering. I've mostly given up on Apple due to their hostile behavior against repair-ability [e.g. planned obsolescence of phone O/S forcing you to scrap your phone, not providing reasonable cost replacement parts and preventing shops from importing aftermarket ones etc..] Until proven otherwise, their recent repair-ability marketing is just lip service on the pig of indifference.
Hello ! Your video is very clear concerning the tear down but I still don't understand where can we find components (what is called FRU or CRU in your microsoft service guide) to change the one which doesn't work ? Thank you
My Surface Pro is only 3 years old and the motherboard has died! And I won’t be able to recover anything! I am disgusted with Microsoft and will never buy any of their products again!
@@surface the link you provided is not helpful at all. I have already tried to navigate my way around your endless circle of information and come up with a dead end! I bought my surface pro from a dedicated Microsoft store in Toronto 3 years ago but it has since closed. I now realize why. I wish someone had warned me about how difficult it would be to back up and retrieve data from your product due to its design. NEVER AGAIN!
After 1 year of using this device i have to say, it is my best laptop ever. Changed from DELL XPS15 4K before. It is super fast, lightweight. The only thing because i searched for repair is, because in summer it is overheating sometimes and cpu is clocking down to 0.6 ghz.
Microsoft's move towards repairability is the ONLY reason why I'm considering buying a Surface product in the future. These greedy companies think they'll make more profit by making disposable products but there are many consumers who refuse to buy products that can't be upgraded or repaired. Even if we don't want to do the repairs/upgrades ourselves, the ability to take it into a local computer repair shop an have it done is an absolute requirement for me to even consider a product.
Ok, everything seems easy to repair EXCEPT the battery, which is probably the most common component to be in need of replacement. WHY did you make it so that you have to disassemble the whole thing??? And sell the battery with the rear cover??? At that point trade in a new computer...
If you really wanted repairability dont use glue to hold the battery down. How hard would that be? huh? and those shields? whats the use of them anyway since once you remove them you cant put them back.
Repairability is king! Couple that with performance and you’ve got a time tested winning recipe! I’m glad Microsoft is focusing on both. It’s convinced me to switch to windows after being in Apples ecosystem for so long. Microsoft has come a long way and the change is refreshing!
This Laptop would be a good deal if the ram was removable. Next to the storage and battery that's the bare minimum a laptop needs to offer to be worth while. Because 16Gb ram is very easily not enough for some usages.
Great Video!. I have a question about Surface Laptop 4 keyboard replacement... Is it possible to replace the alcantara keyboard for a metal one? My model is 1958.
Microsoft really just needs to expose the screws to avoid removing and damaging those silly sticker feet. There is no guarantee that you can reuse them if you are not careful enough. Any MacBook can be opened more easily.
It didn't look like sticker feet to me. They looked like plastic caps. But I could be wrong. There was a close up of the feet when she set them down on the work mat for a few seconds at 1:27
@@Darthpiro you do what you want, I just mean that it is not recommanded by microsoft and that I was thinking like you and then I have lost 2/4 feet. That's it
For real. Probably the most common thing to need replacement. Maybe they want to force you into a new laptop after 3 years rather than just a new battery.
