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Repair | Surface Laptop Go 2 and Go 3 

Microsoft Surface
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Surface Laptop Go 2 and Laptop Go 3 has replaceable components to enable repair. Watch Chee demonstrate how to take the device apart with minimal tools. Please note that the Surface Laptop Go 3 has two thermal pads that can be replaced, one on the Motherboard, another one underneath the removable SSD.
For more detailed instructions, please consult the Surface Service Guides here: www.microsoft.com/en-us/downl...
To learn where to order parts and other information, check out this link: support.microsoft.com/en-us/s...
Microsoft recommends that you seek professional assistance for device repairs and that you use caution if undertaking "do it yourself" repairs.
Video Chapters:
0:00 Introduction
0:57 Removing feet
1:43 Removing keyboard assembly
3:24 Removing battery
4:50 Removing thermal module
5:15 Removing antennae
5:50 Removing display
6:56 Removing SSD
7:53 Removing Surface Connect port
9:01 Removing PCBA
9:35 Removing fan assembly
10:40 Removing speakers

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30 июл 2024

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Комментарии : 59   
@IrrationalDelusion
@IrrationalDelusion Год назад
That's right direction Surface should be heading. Upgradable, customizable, accessible premium devices! There's still space for more accessible yet Premium build device. There's a gap between ultra cheap budget build laptops and basic Premium laptops(Surface laptop 3 and 4, Macbook air 8gb). Fill it greatly!
@surface
@surface Год назад
Hey, there! Thank you for sharing your much-appreciated feedback with us. Our team is always looking for more ways we can improve with our users. We will be sure to pass this along to the rest of our team!
@kate_vye810
@kate_vye810 Год назад
​@@surface No you wont... Your "Feedback team" and "Support team" need a HUGE overhaul... As a customer of surface device, it is a nightmare to go through your support... ITS AMAZING that microsoft is becoming a better company, yes. But in term of connecting with their users, fans and fidel customers... Its highly disgraceful how you treat us. Its super painful but i've discouraged my entourage to buy surface device (From the microsoft store) because of this.. a real real nightmare. TLDR of my story, I purchased a Pro 8, it was highly defective, Support kept saying they'll do something about it, took aprox 3 weeks to get a refund (Wanting a small compensation for my time lost and this nightmare, they were rude to me), settled for a 10% off me next order... which is defective a lot too :)... ) A-MA-ZING service. How can the best company to work at in the world, has the worst customer service in the whole tech industry... this is so bad... I don't even want to return my defective device... I told microsoft about the issues, they said that I have 1 year to return it if defective so... ill wait. Its so painful. I think they sold me a REFURBISHED Laptop... For the *** price of a new one...
@deadskull6969
@deadskull6969 Год назад
Should've let users to upgrade the RAM as well.
@thatrawk
@thatrawk Год назад
@@kate_vye810 this is why I like buying devices through a physical store like Best Buy, there is usually better warranty support compared to directly from an online support page. Just a tip
@hil2mi
@hil2mi Год назад
Kudos to microsoft for making this guide and making a easily accessible laptop. This will help in the longevity and reduce electronic e-waste.
@TarasBuria
@TarasBuria Год назад
A quick note on that thermal cover removal: note that each screw has a number, and Chee Cong removes screw number 2 last, which is not correct. You should unscrew heatpipe screws according to their numbers. The best practice is to remove diagonally (bottom-left > top right > top left > bottom right), not clockwise or counter-clockwise, to prevent uneven side pressure from damaging the CPU.
@denisesadler7174
@denisesadler7174 Год назад
Way to go, Chee!!
@MyRyanDo
@MyRyanDo Год назад
Nice video, good to see you here, Chee!
@surface
@surface Год назад
We appreciate the love, Ryan! ❣️
@guillaumehenri4262
@guillaumehenri4262 Год назад
Ok so you provide video to repair the Surface Laptop Go 2, but why in France you don't give the reparability index (indice de réparabilité) on this model while the previous model had one (3,6/10) ?
@JMAJFNAFZ
@JMAJFNAFZ Год назад
Good repair 😀
@windowswprost4746
@windowswprost4746 Год назад
Thank you for the instructions. I did a disk upgrade. It is worth remembering to press the drive firmly into the M.2 connector. If we press the disk in the wrong way, the laptop will not turn on
@debayangoswami2083
@debayangoswami2083 Год назад
Adobe PS, LR, Premiere pro @ 1080p rendering, is this laptop capable of the aforementioned activities, please let me know
@davidTs4
@davidTs4 6 месяцев назад
Can anyone tell me where to buy a new battery for Surface Laptop Go 1? I can't find it anywhere :(
@ilyasfattak8520
@ilyasfattak8520 Год назад
What is the model of ssd used
@bastienkletzel7507
@bastienkletzel7507 Год назад
One last question : where are the parts ? I mean now we know how to open the device but where can we buy components ?
@masaru3585
@masaru3585 11 месяцев назад
amazon? eBay?
@himanshukumarroy7161
@himanshukumarroy7161 Год назад
That's right direction Surface Laptop Go 2 , but how to upgrade 128 gb ssd to 512 gb ssd .please update
@vinaykumardv9602
@vinaykumardv9602 Год назад
All of a sudden my surface laptop go did not turn on not matter what we did. I have given it to service Center😢 what could be the possibility for this occurrence? I merely use it
@Castleromeo14
@Castleromeo14 Год назад
Hi. My Surface Laptop Go isn't charging when plugged in. It's stuck at 0% all the time and it turns off right away when I unplug the charger. Please help.
@surface
@surface Год назад
Uh oh! This isn't what we like to hear. Let's have you try out these troubleshooting steps: msft.it/6050e4lEy
@AaronZero
@AaronZero Год назад
my only wish for microsoft is that we can upgrade and repair the ssd , the screen and the battery from the upcoming sruface laptop 5 . and could be even greater if microsoft himself sell the replacements parts .
@JudgeDredd_
@JudgeDredd_ Год назад
Yeah my battery lasts 2 seconds off power maybe I should get that replaced
@ygprmn_id
@ygprmn_id Год назад
this means we can upgrade the ssd?
@lachlangreen8389
@lachlangreen8389 Год назад
yes
@PritamKumar-zy8cu
@PritamKumar-zy8cu Год назад
My surface laptop keyboard is not working please help me what I do service centre is not hear please help me
@surface
@surface Год назад
Hello, Pritam! You can learn how to contact our support team here: msft.it/6054dh0yp We hope this helps!
@SomchaiMingjaiyen
@SomchaiMingjaiyen 4 месяца назад
🤟🍀
@AnonozChong
@AnonozChong Год назад
Walao can definitely hear that he is from MY/SG
@jg-jsbg4725
@jg-jsbg4725 Год назад
SURFACE LAPTOP GO 2 REPAIR VIDEO
@jacobramey288
@jacobramey288 Год назад
My Surface Laptop Go 2 is 4 months out of warranty and my right channel speaker is blown out. I barely use this device. Pretty disappointed as I love Microsoft and the build quality of the surface lineup.
@surface
@surface Год назад
Oh, no! This isn't what we like to hear. Please reach out to our support team so they can further assist you: msft.it/6055gBimc
@Asifur_Rahman
@Asifur_Rahman 11 месяцев назад
Microsoft and Apple are best of best. Thanks both company for their best build quality.
@surface
@surface 11 месяцев назад
We appreciate the love, Asifur!
@Asifur_Rahman
@Asifur_Rahman 11 месяцев назад
@@surface This my request to all of you guys, please 🙏 be responsible and respectful to your work, After all only our good work represent us. Respect for all of you guys(Apple & Microsoft team members)
@shubhamsonune
@shubhamsonune Год назад
any giveaway ?
@MonsterCreations662
@MonsterCreations662 Год назад
I am First @Microsoft
@boostkiller
@boostkiller Год назад
Bravo you win windows 95
@MonsterCreations662
@MonsterCreations662 Год назад
@@boostkiller 😅 With Nostalgia Fell oh yesss!!
@boostkiller
@boostkiller Год назад
@@MonsterCreations662 but do you have floppy 💾
@harrytsauce1219
@harrytsauce1219 Год назад
i guess hardest part is removing backside from keyboard. Thanks for the tutorial.
@surface
@surface Год назад
We hope you found it helpful! 🙌
@SomchaiMingjaiyen
@SomchaiMingjaiyen 4 месяца назад
🥊
@GurkoKurdo
@GurkoKurdo 23 дня назад
sadly this video doesn't say why the RAM is SOLDERED on the board
@exotic_andy4353
@exotic_andy4353 10 месяцев назад
Microsoft laptops are wayyyyyyy better than Apples MacBooks and feel very premium 💯 shoutout to Microsoft for making their laptops repairable.
@hary0198
@hary0198 Год назад
we need surface laptop 5, cheap
@giovanni4226
@giovanni4226 5 месяцев назад
From the first day of purchase go 2 model I had problems with the wi-fi connection. So I installed linux mint on it so at least I can use it right when I need it. Overheating is tremendous CPU is always between 90-100°C and laptop is unusable till it cool down a bit. Maybe I got a defective one, I don’t. I should have returned it right and asked for my money refund, I was lazy. Going to buy a new laptop now. I like the brand and design so I can't say miser pay twice, but it's unusable laptop for my basic daily task's. Sorry Microsoft.
@ShinyShoesTech
@ShinyShoesTech 4 месяца назад
Yeah mine is always throttling too, shame as its a lovely laptop apart from the cooling!
@mlnxzy
@mlnxzy 2 дня назад
Very bad model. WIFI disappears from day one
@itnationsupport
@itnationsupport Год назад
I'm sorry to say this but I just have to
@theDiarieVentureS
@theDiarieVentureS Год назад
He is confused
@itnationsupport
@itnationsupport Год назад
Made in china
@andreasarsenio3029
@andreasarsenio3029 Год назад
everything is made by chine 😌
@DmitrijRebrov
@DmitrijRebrov Год назад
Battery not glued... I waited for this for a long time 🥲 Also - thanks for timecodes.
@aklrailfan2278
@aklrailfan2278 Год назад
chee chong 💀💀
@thatwayne
@thatwayne 10 месяцев назад
😂😂
@Whiplash4731
@Whiplash4731 Год назад
@linustechtips
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