Immediate problems with this fan cooler. Fan does not work and front plate falls off continuality. NO return address given as it is shipped from China, Inferior cheaply made plastic; consistently of Sliced American cheese! DO NOT BUY (See Return request reply) Hello: I am very sorry that the product did not meet your expectations, as this is something we want to be aware of as a responsible company. Therefore, you make sure that you are being taken care of and we will resolve this situation for you. Before we guide you through our return process, I would like to remind you that the cost of returning the goods back to our facility in China must be covered by the customer. I understand that this must be a little frustrating, however we are a very young company and do not yet have the resources to cover these costs for our customers. Please re-familiarize yourself with our return policy, that you agreed to when you purchased from us. If covering the shipping costs is not an issue for you, you can send us the return tracking number and also a photo of the post office receipt so we can track the delivery. Return Address: First High-tech Industrial Park Sandy Kong Room 305, Building 109, No. 72 Guowei Road,the ,