The rigid warranty is useless. It wasn’t like that when they were first introduced but I guess they realized they’re losing money cuz their product is garbage.
That’s not true. Read the agreement again. It’s a “lifetime warranty of the tool” they get away with it by saying that tool is no longer in circulation and this ending the life of that tool
@@djmaster1995 I think it's damn near impossible to be able to tell whether or not the failure was caused by a droppage in that exact instance considering any external visual noticeable mark could have been made at any point and not necessarily when the failure happened so the person's comment is 100% legit your comment is useless
No they didn't. He didn't tell us what he told Rigid other than "it broke". If that's all he said then of course Rigid should be suspicious. Drills don't break like that unless its been misused, and it was by his own admission.
@@johnbeckwith1361 IDK if the drill locking up and spinning is "misuse". I've never meet anyone who hasn't experience a drill do this when the brill bit stops mid hole or on exiting the material.
Started investing in the Ridgid line several years ago for their LSA but the joke (on me) started when I went to exercise that LSA on a broken hammer-drill driver. They wanted to see my original e-mail from 12+ years prior when I registered the hammer-drill, which I didn’t have. I did have the actual receipt from HD but not good enough! RUKM?? Won’t buy another Ridgid product, ever!
local to us in canada is canadian tire. and their line mastercraft, a lot of the tools are lifetime. no receipt, no questions asked. snapped off a 1/2" breaker bar that was 10yrs old, walked in 4 months ago showed them, went down got a new one off the shelf. now they do have tools with limited, or 1yr, got to watch out for those. lol
@@ShadowDragon246 Yes, I know CT. I’m originally from Winnipeg and have shopped there many times but did not know Mastercraft was backed with lifetime, no questions asked support. Like Craftsman of days gone by.
@@bobp3738 the mastercraft maximum line is only 1 year, most of the mastercraft craft handtools are lifetime but like drill bits and other stuff that wear out are 1year. power tools are 1-3-5 yrs with some having lifetime
@@bobp3738 craftsman used to be the best I worked at sears when they actually cared and an old man brought in a craftsman bicycle from the 60s that had broken The manager offered him any bike in the store to replace it because craftsman stopped producing bikes decades ago and I had to put it together I tried to tell the old guy to keep the craftsman because it was worth far more than the $300 bike he picked out but he left happy with his new bike
@@joe_schmoe_420 Very true. I worked for Sears in the 70’s at Will Call, aka the Returns Counter and there were several similar incidents. That was when customer service was the primary objective.
Pretty much. Maybe for a homeowner but who's going to spend weeks for a $100 tool to be repaired? Buy another and get back to work, or just buy Red or Yellow from the beginning.
I’m pretty sure he’s just making a point out of the absurdity that they won’t fix his drill but are cool with just replacing the light that they misplaced
Lifetime means lifetime of the tool, not your lifetime. Which makes it completely non binding and basically useless. They could say the lifetime is 1 year, which happens to be the manufacturer warranty period, but they can still adertise as "Lifetime Warranty" which is totally misleading.
I used to swear but RIDGID, that changed when I took my 1/2 inch offset benders in because they started crushing the tube. It was clear the pins were worn out, they told me that was the end of the time span for “lifetime warranty”. Then proceeded to quote me more than the new replacement tool to repair the old one. RIDGID are over priced, I used to say the extra expense made sense to cover their warranty system. Well their warranty is a fraud, so it’s over priced junk.
@@CartoonWeasel because they say its a lifetime warranty I.e. Lasts for a lifetime of use and won't break or if it does they will replace it. When it then breaks they say that its no longer under warranty and refuse to fix it, this is fraud. The definition of fraud is: "A deception practiced in order to induce another to give up possession of property or surrender a right." "Property" in this case is money. Thank you come again.
I have about 12 of the cordless ridgid tools. Only had one break in 6 years. Motor burned up on the oscillating tool. After 6 years of HARD daily use. Dropped it off at HD. 3 days later it was fixed. No problems, no questions. They are great tools.
I bought a ridgid oscillating edge/spindle stander from HD, it was missing a part even from a brand new unopened box. I called ridgid and they said it would take 6-8 weeks to ship the part out (this is in 2018). The sander was also rubbing against the housing so I just returned the whole thing. Six MONTHS later the part arrived. I haven’t bought another rigid tool since. Home Depot’s appliance warrant is also total $H!T. They’re call center is in India and they just give you the runaround until you stop calling
“We have looked into your claim and decided you are trying to use your lifetime warranty which if you read on page 133 of the agreement it clearly states we do not cover fixing, we only guarantee taking your money for the ‘warranty’ and denied coverage claims repair cost“
No not thanks, that's bs. Lost the light and claim that it "looks" like it was dropped so no we won't fix this. That's crappy as hell, they should cover that shit. Rich ass company and won't even support their customers
You’re right. I own a business and work to help my customers at all costs. However, there’s plenty of people who try to take advantage of our compassion. I’m sure Riged has experienced that a fair amount. I see both sides. Sucks.
I don't understand any of this. We use Rigid at work and we started to do the online forms to say we bought the tools. Between the grinders and oscillating tools we burn out from use, we brought them to back to Home Depot. Home Depot says you have to box them and send them to Rigid (after filling out the online forms). Well, screw that, I need the new tool now, not whenever they get to it. I was under the impression it was like a Craftsman guarantee, bring it back to the store and get a new one. Well, we just have a bin of broken Rigid tools.
I stopped buying Ridgid tools for this very reason. You either lifetime warranty them or you don't. I take excellent care of my tools. I don't abuse them or loan them out. I had an issue with them and they tried every which way to get out. They lost my business because of that. I've never had an issue with my Milwaukee (which is also part of TTI, duh!), Klein, or Makita warranties. Plus, the torque on my ridgid drill/driver and my battery operated angle nailer functioning leaves alot to be desired. All my ridgid tools have been relegated to the corner shelf in my shop. The only tool they make that operates decently is my shop vac. If ridgid realized that by honoring warranties and making better products, they'd have a much better reputation. There are companies who know how to do it right, and it shows.
The reason they call it a lifetime service agreement and not warranty is because "warranty" has legal implications, as service agreement does not,meaning they get to tell you fuck off we're not fixing it and you have to accept it.
Ridgid is badass! I had a 5 year old drill/impact driver set, and one battery went out. I called ridgid let them know the battery was bad she looked it up and said the set was discontinued so they were sending me a brand new 18v sub compact drill/impact driver set worth over $250 and I didn't have to send back the 12v set. Great customer service! Member for life.
I'm not saying milwaukee is garbage but they're not as flawless as they were 10 years ago. I've been having a horrible time with their batterys lately. Those m12 6.0ah batteries are flawed to say the least.
Lmfao 🤣 here’s a weekend warrior ohh my Milwaukee is so great and powerful… those tings are pieces of shit battery jingle so bad you can’t even use the damn tool unless you tape the SOB.
_RIDGID is just overlooked I've had their impacts & drills since 2018. I run them day & night never stopped me from working just swap batteries and keep going.. they pack a punch for the price for sure! Most people that diss them are just brand loyal usually it's the DeWalt fan boys. If RIDGID just expanded their tool line it'll easily surpass it's similar competitors._
Pro plumber hvac. My experience with ridgid power tools was them using every way possible to get out of a warranty. I really tried to make it work. After a few years of one thing then another, I went to Milwaukee. No regrets with red. I have ridgid pipe threader that's idk 50 years old. Still going. Table saw , I love. Various plumbing tools. So don't think I'm a hater. They just won't back up the cordless tools and batteries, like they say..
They specifically do not use the word “warranty” as that has legal obligations. “Service agreement “ basically means we can do what we want and you do not have a leg to stand on. I love how they magically knew the driver was dropped from a ladder and would fix. When actually that cheap piece of crap snaps in half in a bind… maybe it’s a safety feature, better to break the drill than break your wrist 🤣
I've had excellent service with Ridgid Since 2008, I've nit gas to buy batteries & they replaced my hammer drill & reciprocating saw with new ones. Saved me hundreds if dollars.
Of 12 Rigid cordless tools , I only had to use my LSA once for an impact drill. Walked away with a new brushless unit. I also have had about 4 or 5 12v and 18v batteries replaced free of charge. So in my case the LSA has worked quite well.
I've owned Milwaukee tools before, and they are okay, but I run all Ryobi now and I've never had a single issue with them. And they've been used hard, but I also take really good care of my tools and I don't push them past their limits.
Today I drilled 140 holes with a M18 fuel drill and a Greenlee carbide hole saw 7/8” thru 1/8 thick electrical panels and it did not stutter. Milwaukee shits on Rigids lifetime warranty thru and thru. Also the Greenlee carbide hole saw is amazing if used properly.. too many times I’ve seen them with broken teeth. Today it held up all 4 teeth intact.
Yeah, Ridgid tools are pretty much a joke. They don't have as many tools in their lineup, they feel pretty cheap, and don't have high amp hour batteries in addition to the fact they are over priced.
@@TheExcellentLaborer yep the shop vacs the only thing I would ever get of theirs. If you’re going cordless most of these tools are trade specific. From what I’ve seen around all the construction jobs I’ve been on in the last 20 years is that electricians use Makita, plumbers use Milwaukee, carpenters use Dewalt.
Dang.. and I was 99.9% ready to replace my current tools with Rigid based on the Lifetime Service Agreement.. Glad I saw this before I put my money down.
Say what you want about snap on/matco/mac/etc., their warranties are phenomenal. I haven’t had any issues getting a tool replaced and in snap on’s case, I turned in inherited tools that were years old, worn, and essentially useless only to have him replace them with brand new modern equivalent models.
Read the fine print. Lifetime service likely means they will re lube it when it makes noise. Or suffers manufacturing defects. The actual warranty period will be different.
I'm a tradesman and my 4 year old drill stopped working.. took it into the service center... they checked the serial number and I immediately got a NEW drill. Milwaukee 👍🏻😊
Bought my ridgid 4 tool kit 6 months ago. Few days ago the oscillating tool switch broke on me. They replaced entire kit no questions asked. Love ridgid
I always had my doubts about the lifetime warranty. But really I have only ever sent one tool in. It was a Dewalt battery, 9 ah flex volt. They didn’t have any in stock, checked availability of a 12ah and those were out until who knows when, so they sent me 2 of their 6ah flex volt. I am very happy with the Dewalt line I have so far
I quit using ridgid because of the lsa. I had sent back my batteries for replacement and they sent those fine but they did not tell me I had to reregister them again so when I went to send them back the 2nd time they then told me about the registration. When companies do not explain things well and it costs me I leave. I now use dewalt and milwaukee.
I have a Ridgid oscillating tool that broke I carried it back to homedepot the lady at customer service look at me & said "go get you a new one off the shelf" I handed her the broken one & walked out the door with a brand new tool in hand, no questions asked. I think a lot of the times also depends on the person you're dealing with & how they feel at the moment.
I've never had an issue with home Depot but I wouldn't leave anything with them. I brought a bare Milwaukee drill in there with a bad chuck. They didn't have any single 18v drills so they gave me the kit with 2 batteries and charger. No questions, no receipt.
Ridgid warranty replacement was a pain. I needed to drop it at a specific (more distant) Home Depot, they took weeks to study it, then gave a newer model one to me (again shlepping out to the Home Depot). Next time, I’ll just buy another. My time (and gas) are too valuable to deal with that again.
It all depends on the person you deal with, not necessarily the company. Don't turn away from a company over one situation. I'm a Dewalt guy and I've never had issues.
Go with Hilti. I dropped mine from 34 feet in the air on to a concrete floor, in a freezer and battery popped off. I put battery back on and still works 15 years later.
I dropped my Milwaukee drill off a roof. (all owned by the same company.. .Ryobi, Rigid, Milwaukee). They sent me a brand new one in 7 days, no questions asked. Also, another cool warranty is Stanley measuring tapes. They can be sent to their shop with a note explaining what’s wrong and they’ll repair or send a new one in 5-7 days. I sent one back in that was 8 years old that wouldn’t retract anymore.
I just got my fan replaced. Since I live 100 miles from one of their repair locations they sent me out a new one. The new fan is suppose to be more powerful than the old one. Which the motor just grinds on both ac and dc power. I have a feeling that it was brushless and can not be repaired. Since I still have the old fan I plan on ripping it apart and maybe finding a replacement motor for it. If that happens that would be great.
I've never owned a drill that I didn't drop off a ladder or out of a tree. In all seriousness, I've had similar binds, but it broke one of the jaws in the chuck, not the output shaft (for lack of a better term). I was able to buy my own Jacob's chuck online for less than $30 and fix it at home. I bought several Ridgid tools several years ago and had so much trouble registering the tools that I just gave up and haven't gone back.
My Milwaukee 1/4 impact broke a bit flush with the chuck. Called the number they arranged for it to be sent in, and about a week later I got it in the mail good as new. They replaced the part and I didn’t have to pay a dime
Lol, and that's why I don't get warranties or buy lifetime guarantees. There's always something that makes the warranty void and the lifetime guarantee only lasts as long as the company and it's going to bankrupt itself in under 10 years.
When Home Depot first started carrying Rigid tools the warranty was great. But after a few years they stopped caring and now the warranty is useless. I’ve tried to warranty several items and it takes months to get any response and the items end up not being covered. Totally worthless!!!
I'll second the twist on their drills. Was using a 1" bit on the drill, and each time it locked up, I could feel the drill turn to mush in my hand. It had so much flex in the handle I was expecting it to bust a seam. Have no doubt it will brake like that.
That’s too bad I was a huge Rigid user and loved their products. After a couple of bad drills I ended up switching to Dewalt. I hope they end up replacing the drill for you.
Must say, I have Ridgid tools that are 50 years old, still work like new, (plumber, stock, dies, pipe cutters, diesing machine, stillson wrenches, etc)
I personally use Ridgid and haven’t had any issues so far . There still Holding strong after 5 years . The guys I work with are all about Milwaukee . And I’ve seen them break with in weeks and I’ve even seen one break in minutes of buying . I guess it all depends on how you use it and maintain them 🙃👌🏽either way there all made by the same company so who cares 👍
I’ve dropped a ridged drill from 15+ feet multiple times and it was fine every time. I also accidentally kicked my rigid drill off the bed of a work truck with a half inch drill bit in the chuck and it landed on the drill bit at an angle and it was perfectly fine. The name says it all
Buy millwaukee it comes with a 5 year warranty and if u live in a large town there is probably an authorized repair center locally....and they don’t break that often
Honestly feel like warranties should be honored by just owning the tool. I bought a 30$ flaslight from walmart it broke but i remembered it cane with a lifetime warranty online same flashlight was 50$ from their website they only asked for a picture of the product abd then said it was out of stock and sent the 80$ one that wss basically an upgrade no questions asked justvtook 2 or 3 days
I inherited all of my dad's various DeWalt tools, some of which have been running strong with over 20 years of hard use. I'll never use another company for power tools!
I never have issues with Milwaukee. The one single issue I had was the brushes on a drill wore out. They replaced it in two days didn’t ask a single question.
Get Makita they're not crap like Rigid or DeWalt but it also doesn't have a lifetime service warranty. It will outlast any of the drills out including corded I use them everyday all day with auger bits to drill through top plates and 6 inch screws. And I do hurricane tie down that is brutal for any drill because they get no break
Depending on how much wear and tear you out on rigid power tools they usually are good power tools. I've been using several rigid power tools for my job for many years and they have held up really well but im also not putting 500 screws into wood a day.
Bought a rigid 16g brad nail. Blew seals. There's only one place in my city that will deal with rigids warranty because no one wants to deal with angry customers when they're getting their tools back. Took 13 weeks for the shop to get my parts from rigid. If you buy rigid, buy 2. It WILL break, and it WILL take forever to get it back!!!
Rigid makes great pipe wrenches and a few other plumbing/pipe fitting specific tools, I own tons of them and they are extremely high Quailty American made tools. However, their battery tools are NOT high Quality. My Father and Brother went from DeWalt like me to Rigid battery tools. A year later they were back to DeWalt and the Rigid battery tools were all in the dumpster. If you are as happy with their nonsense Lifetime (of the tool) agreement that they refused, and that they replaced your light that THEY LOST, than you are much easier to please than me. Stick with them, they will keep stickin it to you. You're both Loyal to each other!
I used impact drivers and hammer drills daily for years. Ridgid was awesome for warranty. So, I bought their tile saw. It has a wobble right from the get go. Changed blades, still wobble. It had a bad bearing because there was a lot of run-out from new. I called the warranty number and the guy acted like I was full of sh*t and blew me off. No more Ridgid for me, because of that single experience.
I've dropped my M18 from the second story on the concrete, had it catch in the hole and slam the drill up against the floor joist multiple times, it even fell off a truck on the interstate it's a little scuffed up but it works just as well as the day I took it out of the box
Rigid's LSA is absolutely great! I had a 12 year old cordless drill that the battery finally wouldn't charge up. Rigid is sending me a new battery. Unbelievable.
I've been getting Ridgid for many years, too...for the same LSA reason. They wouldn't honor a repair on a 6 mo old recip saw - the heavy duty one - and replaced it with the little one hander. This is nearly useless to me.......I needed the HD model and bought Makita.
I'm not in love with any brand, but when I started my contracting business 11 years ago I went with Ridgid cordless tools. It seemed like a good cost/quality decision starting out. I still have those original tools and put them through hell daily. I've added more Ridgid tools since and they've all been durable. (Except the radio... That thing was garbage and stopped working after a year) I realize other tool brands may be slightly more powerful or have more features, but they sometimes cost double what the Ridgid costs. I admit though, I'm not liking what I'm seeing from Ridgid lately ever since they got yelled at by Milwaukee execs. Read up on it, Ridgid tools started surpassing Milwaukee in performance and quality in some independent testing with their Octane lineup. Milwaukee and Ridgid are owned by the same company. Apparently, behind closed doors, Ridgid was told their tools could not surpass the performance of Milwaukee. Suddenly "Octane" was cancelled and the next line of Ridgid tools on the shelves were very dumbed down with very generic badging.
We use de Walt at work and they are junk now. They used to be good back in the day. My go to at home is milwaukee. Lots of power and out powers anything I've ever used~
Ridgid is amazing, mine is a beast, dropped my drill and battery in 4 ft pool, drill didn't give a shit, but battery toast, Ridgid SENT me a new battery and PAID the shipping, beat that. THANKS RIDGID!
Nice I just got a chop saw 12 inch rigid.... I bought 2 Dewalt chopsaws and didn't keep my receipt..... the rigid has a 5 year warranty so let's go man
Yeah, I pick tools on reliability (makita) and specialty capability (Milwaukee). Rigid’s lifetime warranty will take a lifetime to get honored. Plus, I rigid had the worst ergonomics of all the brands I tried. I was between Makita and Dewalt. Blew my mind when I was pushing or engaging the drill and impact w makita that it got more comfortable whereas rigid felt nice holding stationary but was more uncomfortable pressing into anything.
Buy Milwaukee. I’ve been working construction for 50 years and every contractor I’ve worked for that was worth a crap supplied us with Milwaukee tools. Never had one fail, either.
Rigid warranties have always been trash. I can remember my dad buying a cordless rigid set back In the day. The batteries went bad on all of them. Rigid wouldn't fix them or replace them. We've been a DeWalt family ever since.
I dropped my ryobi HP impact off a roof and it understandably stopped working. First ryobi tool to stop working for me and it was because it was dropped FROM A ROOF! Contacted ryobi and just said it stopped working and they send me a new one, no questions asked! Didn't even need to send the original tool back, they just wanted the info sticker off the tool!
I had to replace my milwaukee drill because it was so old you couldnt get batteries for it anymore. I'm a big fan of buying a thing one time, i had some dewalt stuff too, the only thing I have against those is yellow tools look a lot more dirty than red :D
My impact driver started throwing metal shavings out, sent it in along with my drill that also started doing it as well. They replaced my impact with a new model due to the old impact being discontinued. The drill was said to not to have found any problems and was sent back to me
Doesn't cover accidents under a warranty for a tool that's expected to be used and abused? So if it never gets used it can't be damaged. If it's not damaged then it's not getting used?
I sent 2 M18 circular saws out for service and they sent me 1 new one and a new drill....and a broken M12 battery. I eventually received the other saw. Crazy thing is, I sold a drill to my brother the same day the new drill came in the mail
