RingCentral Exposed: How They Rip Off Businesses

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I've known about RingCentral's deceptive and overpriced business practices for almost a decade now. Recently however, I came across a RingCentral customer whose phone bill was so egregiously bad, that I had to bring attention to it. If you use RingCentral - you're making a bad business decision, and this video will explain why.
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29 авг 2023

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Комментарии : 246

@dylantaylor490 9 месяцев назад

Wow, this is shocking. I'm working at a company that is merging with a RingCentral customer - I will definitely bring this up to our IT staff.

@FirstLastOne 9 месяцев назад

Thank you Chris for exposing these thieves. These dirty practises of locking people/companies into long term price gouging contracts is what gives the industry a bad name. Companies like yours are making it harder for these scammers to continue to do this. Your efforts to shed light on this evil practise is much appreciated! THANK YOU AGAIN, CHRIS!!

@tabGeeks 9 месяцев назад

Thanks for making this video. As a consultant I agree completely, I have a client on them thanks to Covid and it’s a nightmare

@billwyatt2449 9 месяцев назад

I am a VoIP reseller and you are spot on. It is not only RC. There are a number of large web based resellers of VoIP that abuse businesses.

@MaxSmith-iu6pu Месяц назад

Do you sell VoIP and unlimited text message? Really interested from India

@DhirenParbhoo 9 месяцев назад

A few years ago I was struggling to manage my own PBX and needed professional assistance in a migration. Chris was a great partner and I was a very happy customer. Love your content and the good work you do.

@Dotrund 7 месяцев назад

Bro this was a sales pitch. They didn't need all of those phones in the first place but they signed a three year contract. That's called MISMANAGEMENT. They probably got a "deal" for taking the three year commitment. If you aren't a giant megacorporation then yea you're gonna have a bad time suing another giant megacorporation when you fuck up in your budgeting and contracts. A fool and their money are soon parted.

@mattvisaggio 9 месяцев назад

Man, that's a tough story. I'm sorry they signed a contract in the first place.

@CrosstalkSolutions 9 месяцев назад

Thanks - yea...we definitely feel for these folks.

@dianejackson30 6 месяцев назад

I have not had any problems

@jasondhaag 9 месяцев назад

We are going through this right now. The person that signed our contract is no longer here, and we didn't know it was a 3 year deal.

@AndyHernandez18 9 месяцев назад

This was a great video! I modeled my VoIP business similar to yours for the same reason. It started with my cousin's company and when I looked at what licensing and SIP service actually costs vs what they were being charged was outrageous. On top of smaller companies like ours usually being cheaper, you also get meaningful support. Not someone reading from a script and saying "here's your lines, good luck."

@cparker4486 9 месяцев назад

What's your company's website?

@mandurphy23 9 месяцев назад

$20k/mo?!?!?! Oh my God, my jaw dropped. I used your tutorials back in 2018 to convert my SMB office of 40 people from a 1997 NEC system to a self-hosted, on-prem FreePBX deployment with Sangoma phones, 4 DIDs, 1 toll free and I think we're at $75 every 2 months to recharge our Flowroute account. How the hell does this even happen... good on you for doing your part to help these small guys. Keep it up, Chris. Hope to see you at the training in WI :D

@CrosstalkSolutions 9 месяцев назад

Great story! Hope to see you in WI as well!

@airsay 9 месяцев назад

Really wish I could make it down to WI in October

@william18miller 9 месяцев назад

that was per year, but still insane

@jameshuegli3534 9 месяцев назад

Chris should have corrected you. It’s per year. Not per month.

@MacGuru 9 месяцев назад

What a crazy story! RingCentral has always been this way, I never understood why people considered them for service. To do business like this, they are digging their own grave. Great video!

@davidstone408 9 месяцев назад

There seems to be a movement from certain companies to contractual terms which benefits them and harms their customers. Our accountancy software company told us we must upgrade to a new version (3 year rolling contract and annually 5 times what we currently pay) we told them where to go. But basically read the Terms and Conditions of any contract you sign (also print or download a copy if digital) the same software company has a dynamic T&Cs so they change them at will.

@ItsMavicBrah 8 месяцев назад

What provider is crosstalk pbx using? Twillio? Just curious.

@annalovesbb 2 месяца назад

Does CrossTalk also have text messaging with the phone calls on one platform like RingCentral?

@jboomhauer 9 месяцев назад

Thanks for this. I'll definitely steer clear of them!

@Korruptionen 9 месяцев назад

I run a small rural school district with 100 DID. We were paying AT&T something along the lines of 3800 a month from some very old outdated plan. We switched to 3CX and saved a ton. Will definitely consider Crosstalk in the future.

@jameshuegli3534 9 месяцев назад

Guess who didn’t suffer a horrible supply chain ransomware attack? AT&T.

@rizwanarasheed 9 месяцев назад

Didn't 3CX suffer from a supply chain attack recently?

@PlyrStar93 9 месяцев назад

If your service was based on copper, the MRC would keep increasing as time goes by, since the FCC has deregulated POTS lines citing "increasing costs to maintain outdated systems" or so. AT&T does have IP Flex plans that bundle VoIP voice+dedicated fiber internet and depending on how many concurrent call paths you need (100 DID ≠ 100 call paths) it would cost significantly less than POTS. There's no way you'd have to pay $3800 MRC for VoIP.

@jbskitz11 9 месяцев назад

Great info, but the only head scratching piece for me as an ex employee is the Large Meeting licensees being compared to Zoom Rooms. Those are two very different products….The two licenses you showed that were over $300 total were for large virtual meetings, not in office Zoom Rooms. However, your point is still valid because based on their size they would rarely, if ever, need that big of a license.

@z400racer37 5 месяцев назад

@crosstalk Solutions Am I remembering incorrectly, or didn't you say a couple years back that you were ceasing your VoIP services due to..... Some Federal Regulation on the VoIP industry (some anti-spam thing)?

@TexDrinkwater 9 месяцев назад

A few years ago, I missed the RingCentral contract cutoff date by a couple of days and had to keep paying for another year before I was able to switch to Ooma office. Thankfully, we've got a really small office and it wasn't that much of an additional cost.

@jamalwhitney8203 4 месяца назад

Sounds like Mom and Pop need to be more careful about the contracts they sign. Agreed, a little compassion would have been nice during COVID. This is not a story of deceptive business practices, this is an example of needing a third of what you agreed to pay for.

@TheMiluv4u 8 месяцев назад

Do you have a HIPAA cover service for healthcare providers?

@doughendy 9 месяцев назад

We are trying to get out from under their thumb. We thought we were month to month, but they auto-renew their 3 year contract. 70 Users, 100 DIDs, 1500 Minutes. $3200 each month and $500 more in taxes and another $500 in fees.

@CrosstalkSolutions 9 месяцев назад

Auto renewing a 3-year contract is insane. They probably want 60 days prior notice to cancel too. And the crappy thing is that they hold your phone numbers hostage - if you just stop paying and they cut off your service, you're dead in the water with no way of getting your DIDs back.

@daltonschrader8328 9 месяцев назад

do you offer reselling yet?

@MrSoulMonk 9 месяцев назад

Wow. I am looking at our bill and this line item is there in all its glory. Time to take a hard look at what we are paying for. Thank you for the eye-opener.

@jaaphoogendijk671 9 месяцев назад

Hi Chris, I was wondering when the next installment of your networking series will be on your channel? I hope you haven't killed it off because I am new to all this and your videos were perfect in comprehensiveness as well as understandability! Cheers, Jaap

@CrosstalkSolutions 9 месяцев назад

Lower priority because those videos are high effort but low views.

@redeux 9 месяцев назад

This is unconscionable. Thanks for illuminating this for us

@privacyvalued4134 9 месяцев назад

The only time I sign a contract for more than one month and no more than one year is if there are three requirements that have been met in advance: I already trust the company with a pre-established relationship where I am a long-time client/customer, the contract stipulates a significant cost savings over the regular rate, and I was planning on using that service/product in the first place. In other words, it's rare but I've done it before and it generally works out pretty well on my end of things.

@maloyaircraft1174 9 месяцев назад

That’s wild. What’s your thoughts on Unifi Talk?

@BKWalrus 9 месяцев назад

We have digital fax only plan with Ring Central. A few thousand pages per month, emails all of our faxes, in and out. About 50 bucks a month. Is there a better choice??

@johnwfmak 9 месяцев назад

That bring back memories, I was on RingCentral and when I try to switch they keep number hostage, so we just get new number and stop paying them.

@MELL09494 9 месяцев назад

I see a lot of negative reviews on the BBB about peerless network. Do you know any info on them?

@CrosstalkSolutions 9 месяцев назад

I haven't had any experience with Peerless unfortunately - sorry!

@analizabagatnan180 7 месяцев назад

how's crosstalk sales and customer feedback so far?

@digitalopt 5 месяцев назад

Thank you Chris!

@megatrolltrollington 5 месяцев назад

am i missing something here? how could mom and pop not know they were in a 3yr contract? it states very clearly (as of 12.14.23) on the initial order form, the initial term length and the renewal term length. this sounds like a case of mom and pop not bothering to read their contract at all, blindly listening to the sale rep's jibber jabber, and signing wherever they were told (probably could've got the house if the sales rep had tried for it). To me, that doesn't sound like a Ring Central problem (outside of a complaint being filed against that bad sales rep for misleading communications). Am I missing something here? Did Ring Central alter the initial contract terms after signing? How is mom and pop not doing some comparative shopping a ring central problem?

@TSwift40 4 месяца назад

Exactly what I was thinking. Their prices weren't deceptive at all. One can claim they are over priced however that's not bad business practice. Seems like Chris is trying to put them down to promote his business unfortunately.

@obcane3072 20 дней назад

Can we keep ring central number of we transfer to another VOIP?

@LordGooben 9 месяцев назад

We provide VoIP as well. We were astonished at the amount of money that 8x8 and Ringcentral were charging for VoIP it was crazy.

@caboose2016 9 месяцев назад

Our system for 24 phones with their own DID plus 65 to match was was listed with, mobile app, pc app, voicemail transcription, and fax to email with device warranty for forever as long as your a customer, and unlimited tech support, remote and onsite would be about $965 ish per month. Unlimited local and long distance, Puerto Rico, Canada, we used to do per minute, but we have experienced most customers prefer to know exactly what the bill will be each month. And also don’t want a unknown bill if they call for support, thus the bumper to bumper warranty when it comes to phone.

@jeepmusic54 8 месяцев назад

Overcharged? Lets set a baseline here.. they signed an annual contract for x number of users. This is a very skewed view of an agreement that you werent a part of when designed. I agree the fees seem high, but this is an industry norm.

@dm-ohio 9 месяцев назад

We sell hosted VoIP and it has been a nightmare porting numbers out of Ring Central.....any suggestions?

@CrosstalkSolutions 9 месяцев назад

Start filing FCC complaints - RingCentral will be obligated to respond to them.

@joeywarcher 9 месяцев назад

I can’t help but stare at the wire in the background running down the wall! Lol love the video and the channel!

@everyhandletaken 9 месяцев назад

Gets me every time too 😂

@repatch43 9 месяцев назад

ANY time I see a business locking you in for a year (or more) I basically move on. If you aren't confident enough about your offering to 'allow' your customer to be month to month, you don't deserve my business.

@downundarob 9 месяцев назад

Like Microsoft for their Office365 suite? Adobe for the AdobeCC solution?

@repatch43 9 месяцев назад

@@downundarob Exactly, dumped PS when Adobe tried to force CC on me, and for Office I use a 2010 perpetual license version.

@rickh925 9 месяцев назад

@@downundarobMicrosoft is a little more forgiving. I've had numerous clients subscribe to O365 with 1 year commitment and pay monthly. If they need less licenses one month, I just reduce the count and their monthly bill goes down. You just can't completely cancel the service for the year. I had a client close and I reduced their O365 licenses to 1 basic license to catch all emails.

@ocdtechtalk 9 месяцев назад

I agree except when you are paying for equipment over time instead of up front.

@mtrajano973 7 месяцев назад

@@downundarobboth of those businesses have month to month options, it just costs less when you go with a yearly plan

@Michael-jp3qe 6 месяцев назад

Thank you. I was considering them.

@glen4130 9 месяцев назад

Nobody bothers to read the contract. I refuse to do business with companies that require long contracts for reasons like this. Long evergreen contracts like this are a giant red flag.

@CrosstalkSolutions 9 месяцев назад

Agreed. If you provide an excellent value and good customer service, you don't need contracts because customers don't want to leave.

@user-nn2ck4dl9y 2 месяца назад

That annual commitment with Ring Central is the reason that I am looking for another VOIP.

@MELL09494 9 месяцев назад

I'm so glad I did not go with ring central when offered. Sticking with PRI over fiber.

@rizwanarasheed 9 месяцев назад

A recovery fee is basically: "Yeah, we'll let you pay for that." Up-front pricing that does not include these added fees is false advertising.

@VoIPPortland Месяц назад

Been in the biz since 1984 and seen it all. Over the years we've seen much worse. We have had competitors that literally should be wearing an eye patch with a parrot on their shoulder. Companies like yours are rare. Clear and honest. Nice to see and always enjoy your videos.

@saishowaguu2 9 месяцев назад

We had an client try to setup Ring Central in their Tokyo branch office. It was a nightmare. Not only was the cost per user incredibly high, but the interface and roles is a nightmare to navigate. Global Office License requirements, having to do extension conversions on the back end, etc. Everytime you try to customize with things that would normally be included in a PBX setup, its always some extra fee. Unless you're a mega corporation that doesnt want to have an in-house PBX admin/team and can negotiate a huge discount from RC, I would recommend looking elsewhere.

@yvr2002rtw 7 месяцев назад

@saishowaguu2 If you are a mega corporation, you would likely have your own Cisco Unified Communications server with Cisco phones and own SIP trunking. No need for Ring Central.

@saishowaguu2 7 месяцев назад

@@yvr2002rtw True, but big companies who are ok with outsourcing parts of their IT as long as they meet certain security requirements are on the rise. They are hiring less and less for these specialized roles in house.

@haroldfinch1955 9 месяцев назад

I just cancelled the credit card associated with the account. Solved that problem very quickly.

@jake3174 9 месяцев назад

Add 8x8 to the list. They are the worst.

@srvuk 9 месяцев назад

Very interesting. In the spirit of balance, I do hope that if RingCentral wish to counter any of the points mentioned then you will invite them on to do so, on video.

@CrosstalkSolutions 9 месяцев назад

Happy to hear their side of the story.

@sparkybearbomb533 9 месяцев назад

I work for a Sydney based MSP that resell 3cx, the pricing is similar to yours. Remember, Teams Rooms in Office 365 is free, (for basic rooms) and Teams is included in almost all office 365 product packages. Ring Central support is also a pain to get hold of and for Australia based companies, why would you pay an arm and a leg for offshore support.

@willardmoore7685 2 месяца назад

Aside from Unifi, what other solutions do you suggest instead of ring central? I have shared this video with a lot of business owners. I have had to fight the over billing issue for a company in the past. If you have suggestions for alternatives outside of the unifi system, I would greatly appreciate being able to point people in a more specific direction than just to your video.

@trick0502 9 месяцев назад

I support a Cisco system at my work and ring calls me twice a month trying to get us to convert. They just don’t take no for an answer!

@sarahs3904 5 месяцев назад

The small business I work for is struggling with the same thing. Has anyone tried to stop paying them? This can't be legal what they are doing.

@Wesrl 9 месяцев назад

Nextiva also sucks because they have very limited options to customize and very limited support help.

@MaxSmith-iu6pu Месяц назад

Yeah dude but we all looking for best texting platform which is provide bulk message and unlimited call for low price if you have any Idea about then glad to know it.

@m4nc1n1 9 месяцев назад

I am in the middle of doing a 5yr deal with them. They came in about $1000 a month less than what I pay now. So this video is interesting.

@taylorbornyk4146 9 месяцев назад

Keep digging! $1000/month savings from what you already pay is a great start but I’d venture to guess you can probably save another $1000/month or more by looking into offerings from people like Chris and his team. A conversation can never hurt when it comes to savings like that!

@codygunter4379 3 месяца назад

for a lot of businesses user experience trumps all other concerns. Crosstalk falls far short of Ring's UI

@OsoGrande23 25 дней назад

I switched to Crosstalk hosted PBX last year. It is awesome

@niiiiiix 9 месяцев назад

Best companies are companies that DONT force a contract on small/medium sized businesses. OpenPhone is great for us, price is so competitive, feature rich, and no need for a contract. Same with card processing, contracts with early termination fees??! YUCK!

@JasonsLabVideos 9 месяцев назад

Good video Indeed! This should help people 100% RingCentral only cares about one thing MONEY, not their clients !

@engrpiman 9 месяцев назад

The company I work for saved 80,000/ year by switching from mitel to zoom phone

@CrosstalkSolutions 9 месяцев назад

Unbelievable! That's an amazing savings for any size company.

@spr0k3t 9 месяцев назад

You are definitely not being biased. I work for a great Mom & Pop Hosted PBX provider which follows your views of phone, number ownership, and contractual obligations. People turn to RC because they haven't done any homework. I worked with one company who was paying almost $800 a month for a fax line from AT&T. The racketeering in this world still exists at criminal levels. I would encourage any and all businesses to evaluate their phone services and cost over investment.

@CrosstalkSolutions 9 месяцев назад

$800/mo for one fax line is criminal! Wowza!

@everyhandletaken 9 месяцев назад

@@CrosstalkSolutionsusing fax is criminal also 😂

@HisLoveArmy 9 месяцев назад

Did they sign something that clearly said 3 year contract? If so, its on them on that one..

@Tulisan777 4 месяца назад

So, what is your best alternative?

@DavidKing484 9 месяцев назад

Ring central refused to port out a number I brought in and account was up to todate

@CrosstalkSolutions 9 месяцев назад

Pretty sure that's illegal - though, I'm not sure what recourse you would have.

@spr0k3t 9 месяцев назад

It's possible for them to lock a number if the number is associated with a type of pool, but there are ways around locked numbers like that. Just takes extra hoop jumping to make things happen.

@FingerThatO 9 месяцев назад

Worked for an two alarm companies, i hated installing the equipment we sold. Utter garbage, but they stated they yield highest profits.

@CrosstalkSolutions 9 месяцев назад

Yea - alarm companies aren't much better with their auto-renewing contracts.

@michaelmacho1 9 месяцев назад

Yes we have the same problem. This actually pisses me off a lot. I have called them many times and get no where. If you can help. I’ll switch to your service.

@CarlesCastle 13 дней назад

Thanks for the video. To imagine I had almost signed up with these people.

@rock-steady-yeti 9 месяцев назад

We dumped them and went with Zoom as we already used them for VC. Soft phone only.

@meRyanP 9 месяцев назад

I worked for an airline that switch to ringcentral for operation critical communication....I wonder what they were paying LOL

@kevinshaddy7504 3 месяца назад

Wow!! Thank you for sharing this! With Spectrum moving VOIP clients to Ring Central in the future, this is big news!

@keithritchie2726 3 месяца назад

I just wasted about a half hour or so trying to cancel 1 MVP license....such a time suck. Now I'm thinking of removing another and may just cancel my account all together. I've never been involved with a company that makes it so hard to cancel.

@birgerg 9 месяцев назад

I have not seen a non mobile phone used in any office in this country the last 10 years.. Why do you want to keep using stationary phones?

@dr.cassandrabradford1987 6 месяцев назад

I called them today, hoping to utilize their business and was treated so rudely. I'm glad I watched your video before making a mistake

@mullvaden83 9 месяцев назад

Well. You should always check what you sign. Id say its little bit thier own fault for not checking around for other companies. Always get quotes from other suppliers.

@genxguy 9 месяцев назад

Unbelievable!! Ring central should be sued for unethical business practices. Bring on judge Judy

@eddiebytler8713 9 месяцев назад

one word: lawyer Have a court void the contract, a smart lawyer will find a way. However, my concern apart from your bias, is, at the begining you say they own their own phones - and - onsite PBX, so why, are you wanting to move them to your "hosted" pbx as you say in the final minutes? they dont have to reconfigure phones or anything, all that is required is reconfiguring the trunk on the PBX from RC to CS, being as reliable and simplewr, in fact better for them, since they wont be limited in any functionality the PBX provides that your provider does not, be it in total, or through feature limits that are not applicable with their own PBX.

@excdnforces4035 9 месяцев назад

I has to deal with Ring Central and we moved over to Zoom phone and never looked back!

@burnte 7 месяцев назад

My company is a ringcentral customer (not for much longer) and they are ABSOLUTE GARBAGE. Worst telco I've ever found.

@techdigitalgroup 9 месяцев назад

They're using same bad business practice on the company I work...

@TheOirishhAmerican 9 месяцев назад

as a former desktop administrator I can attest to Ring Central's garbage service, granted it's cloud based but the charges associated yeah your over paying

@MrDingleberry31 9 месяцев назад

Eye opening. Thanks for the video. However, i have to call you out on the spaghetti hanging from your recent frame tv install in the background. Come on, you are better then that.

@typkrft 9 месяцев назад

They are garbage. Almost got stuck in a 3 year contract. Luckily I had a 60 day out in the contract, which I asked for. They then tried to stall for the 60 days but taking weeks to setup the phone system.

@nonoagain6547 9 месяцев назад

i wish i was high enough up the food chain at my company to get the purse holders to watch this video

@user-fm7im4bw2l 8 месяцев назад

Tried reaching out to your company and have not heard back.

@CrosstalkSolutions 8 месяцев назад

We found you - our email to you had gone to your spam folder.

@supportadmin7735 9 месяцев назад

I tried to sign up and they were stuckup jerks with rude arrogant offshore support.

@LogicalLighting 9 месяцев назад

How they rip off businesses? Xfinity, ADT, Spectrum and any state Unemployment insurance

@markavery2888 9 месяцев назад

I hate them... I used them for several years no problems. Then I wanted to do more, so I ported out, and that was when the s*** hit the fan. They were awful to deal with (they were never good at service).

@bwadley75655 9 месяцев назад

Sounds like Telstra Business tactics in Australia.

@m.lappin4107 9 месяцев назад

Chris, I respectfully disagree with parts of many of your videos, but this one is spot on. I think TC does have a place but anything beyond 2-4 phones/users is a rip off. RC is horrible to deal with, horrible to port out of, pretty bad support and horrible pricing.

@TheDillio187 9 месяцев назад

RingCentral reminds me of CenturyLink/Lumen or whatever they're calling themselves now.

@tk65911 9 месяцев назад

Agreed 100% Ring central is garbage bad customer service bad product!!!

@ari-mcbrown 9 месяцев назад

Coughs ... *jitsi* cough cough

@rookie28604 9 месяцев назад

Gross, i wish i could have sent this to all my previous clients that had ring central

@Tuckparty 9 месяцев назад

I knew RC was bad, but that is insane.

@dwinterx 9 месяцев назад

Really shameless on Ring Central's part. I guess it's an expensive lesson learned and they'll look at these kind of contracts a lot more closely next time.

@robertk8086 9 месяцев назад

I have a single line with a polycom phone and a mobile connection. I am currently month to month I need to get away from RC!

@lovedfriend2020 9 месяцев назад

I was with that company with my ex many years ago and they were really great! looks like they have fallen part big time!

@user-np1yo2fl4f 9 месяцев назад

I do agree with your assessment overall. RingCentral, among others is quite expensive for VoIP services. HOWEVER, one thing that floored me was your comments questioining regulatory fees, etc. VoIP consultants/resellers like us is in fact a VERY hot topic at the FCC right now. If you are reselling VoIP services - you MUST collect and pay all of the taxes for each and every jurisdiction (upwards of 5 per customer). Regulatory complaince is a real thing, and as a VoIP interconnect resller myself, we pay for regulatory and complaincy services as wel as NANP, TRS and various other costs. I'm aware you can avoid this by having customers sign up with SIP carriers direct - but whatever you do - do not resell SIP services unless you are complaint in every juriscition for which you sell. The tax man will be coming in the near future - and they are not pretty when it comes to audits and fines.

@MeetpointTech Месяц назад

Shh don't tell him. This was one of the most grossly incorrect thing he states in the video. Calling the fees he mentions "B.S" fees should be a red flag for anyone watching this. I work with a ton of telco and VoIP providers. These fees are anything, but B.S.