Ripping Off Customers with MARKUPS!

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29 сен 2024

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Комментарии : 3,6 тыс.

@RainmanRaysRepairs Год назад

🚨🚨🚨YOU are being SCAMMED!!! Again. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-y7sS3jqBRVk.html 🚨🚨‼️

@stefanbatist Год назад

Well, it's pretty simple, isn't it? you can give reduced prices on time spent, because you profit from parts. Basicly you could also turn this around into: To make money on this job, if you bring your own parts, customers need to pay more per hour. Lots of people won't see it that way, but hey... A man needs to make a living, right? And it's not like, you'll get payed x-sum of money and you can put it in your pocket... You've got to pay VAT (I would assume), Taxes (like everybody), Tools need to be replaced over time. You've got to pay for the building, electricity, and the list goes on. So yeah, I can understand where you are coming from. edit: I was writing this at 6:30 into the video. LOL, you are telling the same I just wrote into my comments 😂 😅

@jeffdrake3224 Год назад

When yo say losing money - is that vs book time or actually in the red?

@pete7708 Год назад

You certainly do have to factor in the technician time even if you are that very technician or you do not have enough money coming in to keep buying the gloves or paying the electric bill. You also have to factor in the time that you need the help of a second person and putting a price on the help from that "wife unit" of yours is something you may not be factoring in, but should.😁😁

@ronspencer6668 Год назад

@@jeffdrake3224 My bet is that it makes an actual red #..

@michaelshields5921 Год назад

@@jeffdrake3224 That is in the red.

@MultiMightyQuinn Год назад

So glad there are mechanics like you out there. You usually only hear about the horror stories, it's good to see somebody who is passionate about the fix and not the money. Yeah, you work for money - but you love the fix and I love that about you. Keep doing your thing, sir! Love the new shop and intro!

@57dent Год назад

Ray, I think the issue most have is not with markup on shop supplied parts but rather being charged for unnecessary parts/labour , either through unscrupulous mechanic or sometimes just incompetent mechanics who don't have proper diagnostic skills. That's why finding honest, competent mechanic is so crucial. Just wish I lived closer to you!!

@saltycreole2673 Год назад

Exactly. For instance, when I retired I had to burn through two questionable VA doctors to find a competent one, in 1 year! Your logic works for all things good.

@chapulineroenohio5406 Год назад

You read my mind, I don’t mind paying good money, I just don’t want to be scammed!

@PlymitBoy Год назад

Or worse, paying markup on a part that is inferior to the one that you would provide that you paid less for

@bohdanked Год назад

So true. Also not very honest shops might be incentivized to use the cheapest parts they can get away with. I bet even at the dealerships they don't use car manufacturer branded oil, but the cheapest they can get their hands on.

@mitchhedberg4415 Год назад

The dealer near me charges a "battery disposal fee" when the battery cores are actually worth money.

@AntonioClaudioMichael Год назад

I charge 5 to 20 bucks to install customer filters especially if I'm already doing a oil change especially if it takes time to remove multiple things from the intake @Rainman Ray's Repairs

@thetraindriver01 Год назад

Really nice honest pricing and why, thanks Ray, that made a difference to me 👍👍👍

@petert24turner71 Год назад

I agree with your comments. Also the car owner being a friend should be reasonably pleased that you took videos to show what other shops do. Evidence to help yourself.

@MrMartell77 Год назад

Shortly after buying a used car I decided to change the headlights, bought them for a good price and, thinking they had to be aimed, found a shop to install them after being told by two others that they wouldn't install parts I supply. They could have charged me for aiming them, even though they didn't need to be, but they didn't and just did a good job. I have taken the car back to that shop twice for repairs and maintenance. So that one time they installed my supplied parts, turned me into a repeat customer.

@kerrylewis2581 Год назад

How do they make money? My Ford dealer charges me $60 to replace six quarts of oil and the oil filter. Rotate the tires, and inspect the brakes and suspension. Check the fluids, air filter, cabin filter, wipers, etc. I trust this dealership, unlike others I've dealt with. I just wish they had Ford Boss Me here in New Hampshire.

@dennyj8650 Год назад

Very educational to us non-mechanics! They have to make a living. As a customer, I want honesty and competence.

@slscamg Год назад

This is why I do my own oil changes. Not because of the price but I feel like I’m wasting the techs time when he could be actually using his skills and booking multiple hour jobs.

@cclee5026 Год назад

I prefer to supply my own parts because my local mechanic seems to always choose the lowest grade of parts when I let him supply parts. That has caused my car to fail smog tests and result in unnecessary future repairs to discover why car is not running right. Example #1: He installed a cheap version of fuel regulator which failed quickly, when a high quality version was available for just a few bucks more ($3.60). Example #2: He installed a “refurbished or reman Mopar genuine distributor that was actually intermittently defective; a NEW off-brand but functional import substitute fixed this problem eventually. Meanwhile I have to pay REPEAT LABOR COSTS over the 90-180 days that it took for the inferior parts to fall out of local labor warranty and now my car is in the shop 4x instead of 2x. Sorry to say that some shop owners do put personal gain above getting good service to their customers. I don’t mind paying extra for labor if I can use superior parts than what the shop is able or willing to supply. On a minor detail about oil handling: Since you had that nice big oil fill funnel, why not set the bottles in there to drain fully? That would help the environment AND show greater respect for the customer’s costly oil. The added time would be minimal. I think you wasted about a quarter of a quart by squirting those oil bottles …. Just a thought. Otherwise your Vids are entertaining and informative. Great cinematography!!

@jimamizzi1 Год назад

I never supply my own parts, if the part fails it’s on the shop to fix it, if i supply the parts and part fails I have to deal with it and pay the labour twice.

@Danimal100 Год назад

round round we go , opposite for Australia of course

@llcane1 Год назад

The only issue I take with markups is when it seems excessive. My A ura had a bad ignition coil. The recommended was a Hitich that cost $35 but instead, the shop put some coil with no brand on it at all and costs me $120 just for 1 coil. I like my mecso didn't say anything and bought the Hitachi coil on my on and installed. I just didn't trust a part with no name on it and worried it was some crap out of China. As for bringing in parts, unless it's a part from the dealership, I would never bring to a mechanic. I learned the hard way that being cheap can cost you more money down the road.

@thedarkknight1971 Год назад

Looking at those figures (and calculating/converting to UK £).... MANNNNN!!! I WISH you/your workshop was near me! 1-Over the past year and half or so i have come to trust your work, your judgements and enjoyed a lot of fun throughout, but, 2-I'd happily (again with easy trust) take my car to you for work to be done with what you charge (Main/Local garage hourly rates are bloody expensive here ESPECIALLY when labour has VAT (Value Added Tax) applied to it! SO heck yeah, I'm one that thinks overall you are doing one hell of a job and should be applauded for it! And I hope your business takes off they way you hope! 👍👏 😎🇬🇧

@geraldharkness8830 Год назад

those spark plug connectors will have to be replace otherwise the cats will be damaged!

@bobskinner4389 Год назад

I agree with your "rant" however from a customer /auditors stand point some Garages have got us to this point today by mal practice. ie Customer can buy the same oil filter for $4.00 Shop buys filter for $2.00 Shop Charges customer $8.00. And thats why customers want to supply thier own parts. And in another scenario one that I have personal experience with. Customer with a Subaru WRX pays for a full dealer service. Dealer completes service. Car seems down on power , which is independently verified. Car is inspected and no fault is found for why the car has suddenly lost power. Oil is subsequently independently analysed and proven to be a SAE20/50 . ie the wrong oil. Why is the main dealer using the wrong oil? It's got to be they can buy some cheap SAE20/50 and make more margin. How many customers are going to pick this up? Not many!!!!!!!!!!!!!!!!!!!!

@gregmcintosh2377 Год назад

I’m in Australia the mechanic wanted to charge me $700 for a compressor,I bought the same one for $459 which I think is a bit unfair. But I admire your work and appreciate that the shop can charge a bit more but this situation is unreasonable.I no wouldn’t charge what I was quoted.

@gregmcintosh2377 Год назад

That Jag who you look after you have to question if you didn’t do the last oil change,wish I had a mechanic like you Ray

@MrMattDat Год назад

I get your point, but the main problem I have with that formula is the abundance of garages that put humungous markups on the lowest quality parts. With oil changes, so many shops screw the consumer over (don't change the oil at all, don't change the filter....). I am still hoping you'll be opening up a garage north of Boston!

@bigjay6743 Год назад

I'm just glad I was never afraid to turn a wrench. I've learned a lot in my 46 years. I'm not a mechanic but all my neighbors seem to think I am lol.

@chikinnippls7108 Год назад

Right? I've been called a mechanic by people who couldn't even figure out how to turn their hazards or high beams on. People hear you know how to rebuild suspension on certain cars and suddenly think you're an ase certified mechanic 🙄

@roberttyrrell2250 Год назад

I got my 1st POS at 16, I learned too gix my own car. Couldn't afford a mech. Had to buy a ,Chiltons book. No YT. Then got into street racing cars. Fri Sat nights at the Philly warf ship yard( not on public streets) tarmac was great fun. My daughter went to Tx. Paid $600 for full break job , daddy did for $137. Appreciates her dad( now her handy BF) a little more.😉

@roberttyrrell2250 Год назад

@@CajunReaper95 If you're not on a sanction track? Its street racing. Its wasn't technically legal. We were trasspassing at the ship yard. But hurting no one. There were stretches on lonely rural roads we'd block off. Back then the police would come out too watch, check out our cars.

@sakou1237 Год назад

@@roberttyrrell2250Philly street racing used to be the shit!!! Shout out to the 215!

@roberttyrrell2250 Год назад

@@sakou1237 We used to hit the front street warf 1st exit off Walt Whitman bridge. Best have a skid plate. More than one idiot tore off their oil pan on the RR tracks at the end.🤣

@gregbullard7331 Год назад

I’m comfortable paying the markup. It’s paramount to me to find a shop I trust, because when I get told I have to drop a few grand for a repair, I want to know it’s legit. If I lived in FL, I’d use ya. Keep doing the good work!

@2pugman Год назад

My uncle had an ESSO station and he had a sign painted over the bay. The sign showed two eggs and three slices of bacon. The caption read, "you don't do this at a restaurant, please don't do it here."

@Michigan_Tactical Год назад

I knew I could trust my mechanic when I heard him telling another customer what work was needed now and what could wait. Also when I had a leak in the fuel tank, and he laughed when I asked if he could just weld it.

@Bryan-Hensley Год назад

It's the reason I became a mechanic at a young age. Then it became the reason I became a HVAC company owner..

@Bryan-Hensley Год назад

@@Michigan_Tactical I've patch welded fuel tanks. If you can weld sheet metal, it's not hard..

@Michigan_Tactical Год назад

@@Bryan-Hensley these were pinholes fromm rust and the tank was nearly full. It wasn't something that could be quickly done. When I did find a tank to replace it with the old one basically disintegrated. I got it done and about 6 months later the car was hit from behind while it was parked, totaling the car and destroying the new tank.

@Fynga6 Год назад

Ray, yes you can charge more for the labour than the part costs. If a customer doesn't know that labour comes at a cost, tell them to do the work themselves. You aren't always paying for the labour, it's the tools, equipment and experience that you really pay for. If you were running a shop in Australia, you'd get my jobs any day of the week. Cheers.

@micahrogers4928 Год назад

As a plumber, I had to explain the parts markup thing to more customers than I could count. Your explanation is right on.

@webbac8491 Год назад

As a plumber, I could not agree more.

@stevea2909 Год назад

Same as my cabinet shop!

@saltycreole2673 Год назад

My point of view. A little research (RU-vid et al) goes a long way to help one realize whether a servicer is full of shit or not. Caveat Emptor (Buyer beware) speaks to gaining the most knowledge one can before buying a product or service right?

@micahrogers4928 Год назад

@@panchonelson3573 I try to do my own car repairs, but I'm not gonna tackle stuff that I don't know how to do. I paid shop price for shop supplied parts to get front hubs replaced...

@108gk Год назад

I'm an old guy that knows how to repair vintage Hammond organs. Parts are a nightmare. My markup is on a sliding scale. Lowest cost for easily obtained parts can go as low as 10% and I have charged 100% on expensive hard to find things. My labor fees double after the first hour of onsite labor.

@hotpuppy1 Год назад

One issue with parts provided by the shop is that sometimes you pay premium price for NON-premium parts. I can see where a customer would want to buy his/her own parts for certain jobs. On the flip side is the customer who buys really cheap parts to save money and when the part goes bad, it will be expected for the shop to replace it at no charge. Good job on the explanation.

@jerrynewberry433 Год назад

Sensors, prime example

@soldierstrife7 Год назад

Always good to ask the shop what the parts warranty is. Most lifetime warranty parts also come with a deal from the parts provider for covering labor as well for replacement.

@thk7513 Год назад

If a customer came into my shop with their supplied parts, they signed the work order that there is no warranty on labor except that the part was installed correctly. If their supplied part was defective from the get go and the job had to be replace a second time, customer paid for labor a second time.

@brad3741 Год назад

This is a very good point. I used to work at a Toyota dealer, people paid a premium for genuine Toyota brakes. But if we didn't have the pads or rotors in stock, they got Auto Zone. But that important detail was withheld from the customer.

@generallazyass Год назад

This is my main reason with letting the shops near me supply their own parts. They're known for using the cheapest parts available (which is fine for some jobs), but also put a massive markup on those parts. Often times get the premium part for the job for less then what they charge. I've been doing all my own work for years because I can count on my hand the number of times I went to a good mechanic.

@martinaudet7687 Год назад

When people start bending my ear with complaints of businesses overcharging them, or doing what they THINK is unnecessary work, I just simply refer them to your channel. You make life so much easier!

@cedricfranzen8558 Год назад

Hey Ray, I absolutely understand the math and shops need behind it. But on some things, I as a car enthusiast, want to supply my own parts, not in order to save money, but in order to make sure my car gets exactly the part/oil/filter/coolant/whatever that I want. I do tons of research to find the best possible products and that’s what I want on my car. I’m happy for the shop to bill me extra for me bringing my own stuff and their lost revenue, but I simply won’t put shop-standard synthetic oil in my car.

@AnthonyMShadows Год назад

My thoughts exactly. It helps when you've developed a good relationship with your mechanic, but also because for the brand specific parts I want, it will end up being the same price whether the shop orders them or I do. And we'd both probably be ordering them from the same place. But this is also why I do my own oil changes and small maintenance stuff, if we're going to be picky about parts we should do the small stuff ourselves.

@forgetfulme1719 Год назад

especially u want OEM crank seals, water pimp, timing chain..., not ebay, parts world... quality parts, that will fail in a year. Since they make thousand $ labor, don't think they object.

@herpes010 Год назад

If your part fails, do you blame Ray? Hmmmm....

@forgetfulme1719 Год назад

@@herpes010 Ray or any shop do not warranty customer parts, if fails 1 time, u pay 2nd time labor again.

@charlesdempsey3572 Год назад

Why don't just tell the shop exactly the part/oil/filter/coolant/whatever that you used for the job?

@fordenginebuildersv8power184 Год назад

We just love when customer supplied parts break or don’t work right and we get blamed for it!

@michaelray5595 Год назад

Exactly! I mean even shops can get a part that just missed by QA, but you can as ca business recoup that IF it's your part. If it's the customers part, the Shop gets screwed.

@CraigGrant-sh3in Год назад

I always figured that was the main reason shops didn't use supplied parts. I wouldn't install them. I worked in construction. People buy the cheapest thing they can

@BigCarl96 Год назад

@@CraigGrant-sh3in Same

@estate-tidus1007 Год назад

Yeah keep acting like this never happens with "your parts".

@Perceus996 Год назад

@@estate-tidus1007 Read the first reply. Nobody is saying shop supplied parts don't break. The point is that when they DO break, its a much easier situation to deal with than if a customer supplied part breaks.

@jdtractorman7445 Год назад

The problem I used to have with our parts department was they would double the cost of some items. Then, if we gave the customer an estimate to fix their car they thought was "too high", they would complain, and the parts department would not chop their cost down. Hence, the service department had to eat it just to sell the job sometimes. Which would cut into the shop profit and the tech as well if they happened to be flat rate. So, the parts department looks great, and the shop profit margin looks like crap. It's a vicious cycle.

@45AMT Год назад

I don't feel cheated or ripped off by being charged more for parts. What I do feel cheated about is this was another ruse to get me to watch another oil change video! 😉 END OF TRANSMISSION!!!

@fuzzyturtlez8994 Год назад

honestly i don't mind depending on the markup. i used to work for firestone and a lot of our parts markups were reasonable. usually 10-15%. however we did have some weird markups. particularly some spark plugs were marked up 500-800%. $15 spark plug marked up to almost $75. EACH. fucking horrendous.

@andyallen1772 Год назад

Bad business practice. Charge more labor and don’t make up on parts. The reason why customer want to buy the parts themselves is the mechanics prefer to use cheap parts, made in China, no brand name, parts from nobody know.

@zeropointenergy1574 Год назад

Bullseye!

@geriscape Год назад

And charge OEM prices for those cheap parts, as well!

@ryneluaces6838 Год назад

i’m a technician for a shop that’s a “napa parts care provider” we use parts from napa as much as possible and we stopped installing customer supplied parts not to long ago. our customers prefer to buy the cheap no name brands ones then expect our shop to warranty then with out napa parts at almost double the cheap parts (ie $80 napa egr valve compared to a $14 internet one) so we just stopped doing those all together

@michaelstrange8165 Год назад

A good number of years ago, I worked on a series of training videos that "trained" young/new technicians on how to change engine oil, transmission oil, wipers, etc. This for for a national chain that does the quick oil changes for a really low price. (The best part of that shoot, was that my transmission oil got changed three times in the course of an hour or two, because we needed a few different takes to complete the sequence.) When you go to one of these places, you get your engine oil changes for something like $30.00 (I don't remember the costs - this is a guess for today..) Now, if you can avoid all the up-sells - and there is a lot of that! - you might get away for an oil change that cheep. But what you don't get is a professional eye on all the other systems, parts and possible problems that come with a fully certified mechanic doing the same work. So, yes, you can have a young man (or woman) do an oil change who have been "trained" because they watched some video programme, or you can have a professional do the same function, but he/she is also looking at all the other stuff down there. And, this mechanic doing the oil change, actually knows what's going on. They are checking for leaks, signs of wear, something that is already broken - you just can't' expect the "oil change person" to have that kind of knowledge. All the training is about just the basics of changing the oil, and how to up-sell products and extra services. Having a mechanic doing an oil change is like having an extra consult on the condition of your car. How is that not worth paying more for? I tell my kids that. Go to your mechanic to get an oil change. It's done right, and you have a professional who can also spot any areas of concern, before they become a problem. Yes, expect to pay more for that, but that's only right. My two cents...

@claytoncoolidge992 Год назад

Ray I'm glad you did this video for people to see. As someone who operated on letting the customers supply their own parts and yrs that means that they were also just given a list of things that they needed to get and had to do any leg work needed to procure it was not always extremely profitable given I knew that when I set up my shop and I did specialize in working with those who were not able to afford any regular type of shop. I grew up very poor and I know what it's like to make a decision between food and needing to get the vehicle fixed to go to work to hopefully make enough money to get food the next week and still not have enough to pay the repair bill. But I did Alot of things that other shops wouldn't do like barely doing what's needed to get the vehicle running to get them to work to try and get the vehicle fixed and keep working or show them how to get it to keep driving with a major issue but if you do x y or z it's still able to keep going and working for them . Not always easy to explain to them look we hoped for the best but x broke coming apart and it is needed to be replaced to go back together and it's going to costs more. Thanks for showing that to people it helps the ones like me trying to help those who are not able to afford more

@w124mercedes7 Год назад

I ran my shop allot like you described and many times I would do the job for single parent or elderly folks. And 75% of the time they came to pay later. And every holiday my mailbox was full of cards and customers bring home baked good. It felt like a 1940s era shop where people cared about each other. When I see movies like A CHRISTMAS STORY. I wish I could climb into the TV To live in those days just to get away from modern life and technology. I was truly born in the wrong era.

@claytoncoolidge992 Год назад

@@w124mercedes7 yes I had the same thing most of the time or they would add a tip if they could. I even did work on trade at times I wasn't financially rich but I definitely had Alot of people who cared and even after I hurt my back and wasn't Able to do alot of the work or in a very timely manner refuse to go anywhere else and are happy to let me take the time needed to do whatever work they need done

@dubuque1 Год назад

Should be required viewing in mechanic schools :)

@ianloyd6384 Год назад

Wish there was more gentlemen like yourselves. 🙏🏻

@davidturner4639 Год назад

For over 40 years I have worked on cars for folks that can't afford to get their cars fixed. It's my hobby, a very financially expensive one for me but rewarding for the soul. I do ask that they pay for parts if they can. I spend a lot of time looking for the best deal on parts for them. I never accept money for my time.... Maybe a home cooked meal or two.... My family growing up went from financially comfortable to food stamps and near bankruptcy in the 70's so I understand the feeling of hopelessness when facing an impossible bill. No hack, I have full diagnostic equipment from 8 channel scope to bidirectional scanners with the goal of "no parts required" when possible.... Parts cannon doesn't work for people counting pennies.

@Rambogner Год назад

Hey Ray, still love the videos, I found the sound levels vs music to be weird in this one to the point of distraction….just letting you know, might just be me!

@AB-jk7tw Год назад

Great education Ray - really appreciate your candid explanation on how your business works. My only concern is always that the shop will purchase cheap / Chinese parts rather than OEM quality.

@rickallen9382 Год назад

Ray you did a perfect job explaining mark-up and good business practices.

@jonclassical5710 Год назад

Enjoyed the Basic Business Math with my morning coffee...TELL IT Ray!!! You are perfectly right for telling the basics of operating a business, not a charity!

@mattydare Год назад

Yep - as a business you have to make money otherwise it's not worth doing it👍. Ppl don't realise they are paying for all the unseen items.

@iantyler4045 Год назад

Trouble is a lot of customers have previously been ripped off so they already have a bad attitude when they come in the door. Honest mechanics like yourself cop the brunt of it.

@billchmelik5697 Год назад

Your explanation includes one salient point....a "fair retail price" for parts...there are places that double the retail price for parts.(had a dodge dealer that charged 75% more than retail for parts)...to find a shop owner like you is a truly a good thing. Keep it up Ray.

@constitutionalright827 Год назад

Especially when that same dealer sells parts on the Internet and you could literally buy the same part from the same place, fo below MSRP if you weren't buying it from them in the shop.

@Chris-hw4mq Год назад

in eastern europe there is one difference you bring your own parts so the mechanic doesnt put crap/cheap parts on your car

@therickdarts180 Год назад

he marked the oil filter up just under 100% he is worse then your dodge dealer bro

@USS_NCC-1701 Год назад

Yep. The shop I have been taking my car to lately i thought was pretty good until more recently I’ve realized they acquire a lot of parts from Autozone but mark up the price on them by around if not over 100% from what AutoZone sells them on their website that I would be purchasing from. Because of this i have actually started servicing my own car instead of taking it to the shop. The service that set me over was them telling me I need all new brake pads and rotors and they wanted $1500 for that then I also needed new wheel hubs in the front for another $1000 even though the labor overlaps a lot they were going to charge me as if they didn’t overlap at all. I then do those services myself replacing all pads, rotors and the front calipers (not quoted by the shop) along with the front wheel bearing and also had to buy all of the tools i needed for a total $1500 and being inexperienced I took around 8-12 hours to complete it. So by doing it myself i saved around $1000.

@billchmelik5697 Год назад

@TheRickDarts the exception is that I could not buy the part for his cost. My cost would be about what he charges...that's fair retail price. Moving into an example, a plumber can buy a well pump wholesale for about 1/2 of what I could purchase the same pump retail, he will charge the retail price for the pump, and labor to replace...so what you see is that you still pay retail. You are not being taken advantage of. If you supply your own labor and assume the risk, you can buy the parts retail and diy.

@itsnotme07 Год назад

The real problem with parts markup is...no one explains it like you just did. Nicely done Rainman Ray!! Makes total sense and I want my local shop/tech to make money, otherwise...why are they there? LOL

@harold6863 Год назад

I have just quit a dealer as usually the younger techs would try and recommend non essential work to make the job pay. Often the customers have no idea they are getting ripped of. I couldn’t stand by and watch it. Management were happy. But after 46 years in the job it’s changed, we always were honest back in the day and kept customers this way.

@richardmarsha2070 Год назад

Love your honesty it's rare these days to find a shop owner like you is a truly a good thing. Keep it up Ray.

@chodkowski01 Год назад

At least you know an experienced tech (Ray) will be doing the work.

@woodstk70 Год назад

Thanks Ray. Consumer education is very important and all consumers should take the time to educate themselves. Oh, and thanks for finding yet another way to trick us into watching you do yet another oil change. 😄

@bunzeebear2973 Год назад

Refilling was interesting. First one at a time, then 2quarts at a time "would he do 3 at a time? He needs a special glove"

@davidneale5821 Год назад

In the UK there are some restuarants that are not licenced to sell alcohol. However you can take your own bottle of wine and the restuarant applies a corking charge, normally only a small fee. Maybe this method could be applied to your line if work 😀

@IThinkAndIWonder Год назад

I really appreciate that you lit a candle and showed us how the billing/charges work on car repairs. I'll go forward having a better appreciation for the charges I receive for work on my vehicles. THANK YOU!

@chlyon Год назад

Here in NZ the issue is they charge you twise the retail price for oil and 50% more on parts so whats the logical thing to do ...

@Greg-pt7ur Год назад

Excellent explanation of what should be obvious. In my case, I have had such bad experience in finding skilled, reliable shops that until recently, I have maintained everything I own. I am not that skilled and everything comes with a learning curve so I probably wasn't ahead but as I said, I had many bad experiences early in my ownership experience of over 50 years. LOVE when I can find a technician/shop that is trustworthy and skilled such as you/yours. BTW, Ray, you didn't include a cost of training/experience for the technician.

@vteccracker Год назад

Those are all the reasons im leaving the trade. Its become too much to deal with and customers dont understand. Thank you Ray for confirming im not the only tech that feels that way

@sarinsarin7898 Год назад

This is why i do most of my own services. Unless there is something i cant do (and it has to be major) i refuse to take it to a service technician. I dont get a warranty but i have alot of time to do my service's so i know for sure the job is done right and at a fair price = free labour and i use quality parts & fluids. Thanks for the video Ray.

@theeverythingchannel4833 Год назад

Also if anything was to fail u are the one to blame not thw garage so less stress

@joskd8491 Год назад

I also do the oil- and filterchanges, sparkplugs etc myself. Because I know it's done right. In those big carworkshops you pay a lot, but I don't know what they do. I started doing it myself because years ago I had my oil and filter changed at a dealership, but the 17 year old schooldrop out (and for them you also pay € 100 ex VAT per hour) forgot to tighten my oilfilter, causing to spray oil everywhere. Luckily I noticed it in time.

@kshaffer1964 Год назад

Yep, RockAuto is my friend. It also helps to have a garage that will install your parts when the job ends up being a bit more than you expected. It doesn't happen often and once in a while I just don't have the time for a job that I ordered parts for in advance.

@jamesjohnson8824 Год назад

This reminds me of the small independent shop owner that had a local small restaurant owner that furnished his own parts. One morning, the shop owner brought a dozen eggs with him to the restaurant and requested he cook the eggs. He got the message.

@61rampy65 Год назад

I used to use that analogy when explaining to customers why I wouldn't install their own parts. That, or I would ask them if they brought their own steaks to Outback. I get that ppl want to save money, but sometimes it is just false economy.

@bloodybones63 Год назад

The restaurant owner should have just cooked the eggs & charged double the price, just like the shop owner would. The shop owner would have also got the message.

@alanfenick1103 Год назад

The reason I bring my own oil and filter is because most use bulk oil that lets the additives settle out of solution (suspension) with the base oils! That’s why you must shake the oil container well before use. Check it out at American Petroleum Institute. As for filters most filters used by repair shops (non-dealer) use cheap store brands that are mostly inferior to OEM or premium filters. I’m willing to pay the hourly labor charge. Do you give a choice to the costumer as to the quality of the oils or filters? I find fault with fixed labor charges as the actual repair usually takes less time than the book! I want my mechanic to make a good living and flourish, but I should be able to select what I want used in my vehicles! I do not change brands of oils or filters for the life of my car! This habit has served me well over the years.

@americawhereareyou Год назад

That makes no sense. In a restaurant you dont get charged for the eggs, labor to cook them, butter, and gas(think shop supplies). Methinks this is a reddit fantasy story.

@bloodybones63 Год назад

@@alanfenick1103 You're the customer, & it's your car. That gives you the right to say what goes in your car.

@flycatchful Год назад

Ray, has gone the extra mile to explain what is really taking place to just do routine maintenance.

@Xygoth Год назад

Great explanation. A lot of customers don't seem to understand that businesses are supposed to make money.

@iamasmurf1122 Год назад

And as well customers are allowed to save money by not taking your buisiness

@Xygoth Год назад

@@iamasmurf1122 Agreed. Free market economy. If you don't like the service or the price, you can take your business elsewhere, or do it yourself. Vote with your wallet.

@timewa851 Год назад

@@iamasmurf1122 $70 for oil change. I do not think so. Maybe this Jag driver is OOLLLLD?

@mitchhedberg4415 Год назад

"I can make this steak at home for cheaper" Was your home and kitchen free? Can you get another free steak if you burn the first one? Do you have a free waitress at home to make your lame jokes to and they have to laugh?

@Xygoth Год назад

@@timewa851 I dunno, $70 doesn't seem unreasonable if it's full synthetic. Plus you don't have to clean up afterward and go through the hassle of waste disposal.

@jamesbradford1931 Год назад

I think for me at least, if I supply the parts it's because I'm particular on what parts I want installed. If I leave that decision to a shop I have no idea what the quality of the parts are. I have ran into shops in the past that would have a different hourly rate if the customer provided parts, which is fair. I've always found it best to base the cost of the part on the difficulty of the install. If something requires half a day or longer to replace, spend the extra on quality parts so you're not doing it again in a few years.

@eatshitful Год назад

Even the best of quality parts will fail if they are put on improperly. If you have a quality shop they will get you a quality part. If you can't trust them to order you a good part why are you trusting them to do anything to your vehicle? With that said i get it there are some parts well above and beyond quality or are some kind of upgrade that the shop does not normally deal with. That is a different story. Then you need a quality shop to install your quality parts.

@stevemcknelly5036 Год назад

"Enhance! Enhance!", Eric O, South Main Auto. Everything you've said about profit margins is spot on. If a business doesn't make money and it doesn't pay it's employees, it will eventually go away.

@tombledsoe8880 Год назад

Agree with what you are saying. If people don’t like it they should learn to fix those simple things themselves it’s not that hard. Also I think you should’ve vacuumed out the cabin air filter area before you put a new filter in there and closed it up

@mattbrown5511 Год назад

While I agree with you, he was already taking a loss for a customer. How much more of loss would you like to see Ray take?

@tombledsoe8880 Год назад

@@mattbrown5511 He shouldn’t have taken the job then. Do the job right or don’t do it at all. He may have vacuumed it out and just not shown us my comment is generally speaking one should clean that area out or else it just clogs up the filter right away again

@karlkascha1261 Год назад

A friend of mine was in the TV repair business 30 years ago. I was having coffee with him when a customer brought in a 19" tv set that was all snow. After the customer left, he said this is an RCA of this chassis number and the antenna lead is broken internally. Sure enough, that was the problem. Including removing and replacing the back, the whole repair took 5 minutes. He charged her $40. He also cleaned a layer of cigarette smoke off of the screen. He called her the next day to pick it up. She was thrilled that the set was done and that he had "adjusted the colors" cause they were much more vivid. He said to me, amazing how cleaning a layer of tar and nicotine off the screen improves the picture. He told me, remember, the customer is not just paying for your time, they are paying for your knowledge. It's not just knowing what screw to turn. It's knowing how far to turn it.

@DavidTMSN Год назад

Very well said.

@SYN_dr_0M3 Год назад

Thank you for the explanation. I was THAT guy in my past, who thought it was helpful to provide my own parts. It is now more critical for me to find a shop I can trust.

@guyaldrich5878 Год назад

This is why I decided to educate myself and do my own oil changes and repairs 45 years ago ! Last time I brought my vehicle to any shop for any service was 1976 ! I do repair vehicles for other people and will use their parts but I let them know if that part fails the labor to do it over again is on them !

@notyou6950 Год назад

I do all work myself on all vehicles except automatic transmissions. No room or tooling to do that. I don't trust mechanics much. Good ones are hard to find and they tend to die with time.

@supersandwich8967 Год назад

@@notyou6950 I’m also do my own repairs except for transmissions 🙃

@briane75 Год назад

Yeah, well, unless you're fortunate enough to have inherited land round here or have enough money to buy land (at which point you're wealthy enough that you probably aren't doing your own maintenance) nearly all HOA, apartment leases, and city ordinances prohibit doing mechanical work, up to and including oil changes. It's great if you're able to do that, but for a lot of people in America today, it's not a feasible solution.

@rubberman2006 Год назад

If you go somewhere you spend time driving there, waiting and driving back home. If you change it at home you spend a fraction of the time and you can drink some beers while you do it.

@Casmige Год назад

@@briane75 i used to do mobile mechanic work. I called my service “parking lot automotive”. I live in a condo complex & the HOA does not extend to kerb side City-Street parking. There’s always a way If one will simply look for it.

@patrickwinham Год назад

Hey Ray another great video, just something to think about me I am very picky so I use to bring my own oil (Royal Purple) and Wix filter because half the shops out there used the cheapest oil filters and basic synthetic. I use to tell the shop that would do it for me I was willing to pay the same oil change price to offset it.

@walterk1221 Год назад

Waiting to see Ray's reply because I had this same question in my mind.

@mitchhedberg4415 Год назад

Some places let you bring your own oil and just charge you the labor time. Amsoil > Royal purple

@renatusfox6552 Год назад

This is important information that consumers need to be aware of. A business only remains if it’s profitable. What they need is realistic expectations and an understanding of what a “fair” price is.

@cjjohnson1821 Год назад

So many shops quoting and charging $1000 plus per axle for straight forward brake jobs around here... These are normally swap outs of rotors, pads and clips. Of course in the old days it would have just been pads and a turn of rotors but now it's all swap out at max bucks. Not many Rays' around here.

@guymanicone7921 Год назад

This brings me great joy. I am a finance manager at a large defense manufacturer and this is what we do on a much larger scale but same analysis applies. Great seeing Ray doing the business analytics.

@bikeman1x11 Год назад

i spend $25 or so for 6 quarts of synthetic oil

@Warriorstreetpreachers Год назад

The issue I have is, you’re using oil change labor as the example of losing money. Take a normal job for example, like a wheel hub assembly, you are charging $125/hr so you should be fine. And shops charge retail which is usually double Orielly/Autozone parts for example, so a wheel hub assembly is $50 at Orielly, and $100 retail, but real smart consumers buy from rockauto which is usually half of Orielly/autozone etc.. so the wheel hub is now only $25, and that’s the issue.. it adds up really quick, let’s say you need 2 wheel hubs and cv axles?? Rockauto supplied parts or retail????

@AshleyGlenn Год назад

Been meaning to say this, but the new intro is great. Love the neon sign! Keep up the incredible work.

@krz8888888 Год назад

Love you Ray but Costco synthetic oil isn't anywhere near 8$ a quart

@billiebobbienorton2556 Год назад

Interesting.....BUT what is with you not clearing all the leaves out from the cabin filter area and around the HVAC vents.....disappointed Ray, very disappointed in you. That's not the old Ray we knew and loved......

@user-tb7rn1il3q Год назад

This why I do my own oil changes. It saves time and money. My time is worth alot more than the saved money. I buy M1 and PP with rebates and pay roughly $2-3 a quart. Shops do the job poorly and use low quality products. They always overfill the crankcase which causes oil leaks and extra engine wear. I’d never think of having a shop do the work for me. This is like taking a raw steak to a restaurant.

@timewa851 Год назад

Love changing my own oil. Chance to inspect tread, CV boots, balljoints. That way I go Rockauto & prep to deal with it later. Saves thousands over decades. It's addictive.

@basil30 Год назад

Definitely learn to do services yourself get to know the car spot problems before they become expensive.

@chrissmithz314 Год назад

1:45 Who the heck is payin $8 - $14 for a quart of oil?

@bigpicturethinking5620 Год назад

Anyone who buys amsoil or those higher end oils.

@_JimboSlice Год назад

That's what I'm saying. Penz Platinum or Mobile 1 Synthetic at $4 to $6 per quart delivered. If brand is of no consequence - Supertech for $3/quart. If those are FL oil prices, I could make a killing running cheap oil from my market to FL and selling it like they did with Cigarettes in NY after NY put the crazy tax on smokes

@MadmanJimbo Год назад

No one

@lechatbotte. Год назад

5 bucks a gallon at Walmart. That doesn’t include your drive time, gas to obtain etc. then you still have to buy a filter and change the oil. Another trip to take the used oil back to the store for proper disposal.

@jazeenharal6013 Год назад

7:40 Oil is expensive these days. Decent oil, at least.

@charlesk9471 Год назад

Ray the shop is really looking nice and so glad you were able to pull this off. Good luck in the business!

@panamint Год назад

I can't believe you didn't vacuum out the leaves inside the cabin air filter compartment

@tonytsquared5576 Год назад

Or blow the leaves off the side rails.🤔

@andyallen1772 Год назад

Sloppy work. The owner of the car will get mad~~~.

@sparksalot4950 Год назад

I know on my vehicle's, the engine compartment is usually cleaner than the "shiny side". I have always left a job site cleaner than I found it, it's just good for business.

@kingtut5923 Год назад

So why didn't the guy clean of the leaves on a car he loves so much.

@panamint Год назад

@@kingtut5923 I'm talking about the one inside the filter box that you can see after he opens the box up.

@sekaf4125 Год назад

Very well said. Thank you. I just retired from my business of 34 yrs. I live on an island with 20 miles of road with a population of 10,000. I learned early by my predecessor to go the extra mile with customers. He said the public rarely tells good points but thrives on negative gossip. In other words people like to tell about how bad somebody is. In my situation by going the extra mile it was the very best advertising I could ever buy. I really like your attitude Ray

@rodneyjohnson4794 Год назад

they DO trash talk!

@michaelmcclure8673 Год назад

I'm one of those folks, drag my soapbox and tell the world how bad you did me. But I also go the extra block and tell how good most shops are.🤔

@theeddorian Год назад

There are a lot of glass half-empty people, fewer glass-half-full people, and handful of half-a-glass people. Half-empty people don't notice the good things in life. Half-full people don't pay attention to the "serious" things. Very few are able to simply recognize and deal with the "facts" as they are encountered.

@cdiddy2471 Год назад

That was probably the best, most realistic explanation I’ve ever heard, Ray. Thanks for that. 👍🏻

@aerialzona6003 Год назад

So glad that I'm mechanically inclined. I do most all maintenance and repair on my vehicles and haven't taken a car to a mechanic in many years. With the amount of money I've saved over the years (I'm 55) I probably could have bought another brand new car with.

@Wakeupandsniffthecoffee Год назад

Really glad you have a handle on this. Being in business for 14 years doing radio repairs, my wife unit, despite my worst efforts, tried to keep us in a level or better playing field. I was the tech/salesperson and for me it was all about the job. I could not grasp the overall picture with profit margins and such. We really struggled for many years, I did a lot of business and worked all the time, but when the business was sold and I went to work for a company and a regular pay check, we did okay, not because of the profit margins the business had, but the word of mouth and goodwill we had built up. Of course people don't like spending money and often ran a tab, authorized by us or just because they couldn't pay at the time, but most of the people realized that I did good and honest work for them and always spoke good of me to this day. I would have done much better if I had the grasp of the business as you are revealing in this video. I really wish you well in the future and hope you prosper.

@chikinnippls7108 Год назад

Are products more expensive in Florida??? I'm in MS, a quart of full synthetic oil for my car costs AT MOST $5 unless you buy the "royal purple" bs. I always tell people it's cheaper to change your own oil. One company car at a shop in my area costs roughly $60 just for an oil change. It's almost 2023, there's no excuse for ignorance when most people have a computer in their pocket 😒

@kybruce1 Год назад

Ray, I get it completely. In my younger days was a service manager for a large national tire / service chain. Cost of owning / renting and operating a shop business today has got to be brutal. Keep up the good work

@iHelpSolveIt Год назад

Its always been brutal. Im owed millions but the legal fees are even more so people who dont pay cost many their jobs.

@gibsonj5035 Год назад

The great majority of the public has no idea how to operate a business nor how much it costs to operate a business. I believe your explanation probably changed a lot of minds about how a shop works. Great job! Great video!

@G35Jeesh Год назад

I have a guy up the road who works on my stuff and always lets me bring my own parts. He said it even saves him time to where he can get it in and out. But he also knows I do my research and make sure I have everything for a job to be completed. Same labor rate

@UMAKitsune Год назад

that's why i do the work myself so i don't get ripped off on the mark up

@AntonioClaudioMichael Год назад

If we don't mark things up because we as shop owners get the product for a discount and intern Chsrge a higher price because we got it cheaper wouldn't make profit and our said shop would cost to much to keep running so mark ups are necessary you also charge for the use and wear and tear on tools as well as shop supplies like brake clean and lubricants like penetrants even things like Oxygen and acetylene Gas Or even Welding Gases @Rainman Ray's Repairs

@esoterickayla9421 Год назад

I completely understand the parts markup as you have described and is in line with what I knew about the industry. What I have an issue with is when the shop is getting wholesale cost and charging the customer 30-50% over retail. Seems like unethical business practice when executed in this manner versus how Ray explained how part markups generally work.

@surettj Год назад

Explain this Ray

@mikenyc1589 Год назад

I spoke to a mechanic on just this at a wedding....He of course said he adds to the labor.....But here's the thing.....I sometimes supply parts to get a piece of mind that a good decent brand is going in my car.....Example : I needed new coils for my 200,000 Jeep......shop quoted me $100 for a top of the line OEM.....I said come on , next week the engine can go and I'll feel like an idiot paying that much.....I went to Advance Auto Parts and got a sale on NGK Coils at $60 each......Good brand and cheaper.....Am I right?

@1320Jason Год назад

I agree. I’ve seen shops markup 130% over retail parts just to screw their customers. Outrageous!

@michaelhutton4434 Год назад

@@mikenyc1589 0

@JimGriffOne Год назад

Thanks for showing us the costs breakdown. I had no idea that it was like that. I do vehicle jobs here and there (for no labour charge due to a disability - won't go into details) so I don't run a business and likely never will, but it's enlightening to see how it all works behind the scenes.

@atikovi1 Год назад

Customer buys $9, $10 a quart of oil? You're making that up. Mobil 1 at Walmart is regularly on sale in 5 quart jugs for around $4.50 a quart. Even less when on clearance. Last year I bought 57 5 quart jugs for 9 cents a quart delivered to my door. Extreme example yes, but still, be realistic.

@gcrauwels941 Год назад

You hit the nail on the head, Ray. That is EXACTLY how it works. I've been in both the auto and marine side of repair. By you filming your own work, you're documenting what the rest of us that have been in the industry deal with.

@geordiegixxer Год назад

Love your honesty, something people need to hear. 😁👍

@noteevanbro8054 Год назад

Hey economics guy, go make your margin. That's all good, but I'm not going to the shop have them install a starter (for example) and then find out that that starter (part's price only) was about twice as much as if I would have bought it myself. Long story short, I'm not paying a shop a margin on "their" parts that's considerably higher than the margin already included in a part's retail price.

@1951woodygeo Год назад

You gave an excellent explanation of the work that went into removing and replacing an oil change oil filter and Air filter .

@duanebuck193 Год назад

I worked auto parts and accessories a lifetime ago after I turned 21, and one of the things that i got to see up close and personal was the profit margin on the items we had in stock. We were an independent store, but the owner was also the owner/founder of the business we were located within, so he was able to purchase our stock at really good prices. I still remember using the profit wheel to mark up merchandise, then being allowed to see the P&L statements for the business so that I could see where the "profit" was going, to include my wages. The amount of costs in the background are truly scary, and that the vast majority of people have no clue is sadly no shock to those that experience it every day. I think there is one statement that will cover it the best - you get what you pay for.

@DSArmageddon666 Год назад

"How can you charge someone $40 to replace a $20 filter" I'm reminded of when I was charged $1000 to replace a $100 part. But that part was rear main seal on a 4x4 vehicle, so I understood why there was so much labor involved.

@DanielGallowayR Год назад

As a small business owner, your explanation is spot on for all retail businesses regarding pricing and markup. Also, I love the explanation of how the air filter replacement could cost the shop more money.

@danielgalloway2508 Год назад

Hi Daniel Galloway from another Daniel Galloway lol 😂😂

@notOEAH Год назад

Remove the music Ray I watch this channel because of the lack of both music and an intro. Don't copy Coka-Cola and change your winning formula keep it simple. Wish you a merry xmas.

@DustonDiekmann Год назад

Personally I would rather see Part Prices in line with what I would pay...But increase your shop rates to make sure your profitable. I understand the skill and equipment needed to be a mechanic. I remember getting mad when my wife got new brake pads on her car, and they were NAPA silivers and they were listed higher than a price I could pay. It feels dirty to me seeing that, and I want to see higher wage levels

@daandriod Год назад

Its a transparency thing for me. I'd rather have you charge me an extra 50 dollars in labor instead of lying to me about the part price.

@hardcorexbl Год назад

Your honesty and openness really make me wish I could take my vehicle to you, Ray.

@dummerdum4714 Год назад

problem is many individual shop don't use OEM parts but charge OEM part price. When asked, they will say it's OE part and compatible with your vehicle.

@dangingerich2559 Год назад

From what I remember when I was younger, a lot of mechanic shops used to charge a higher labor rate when customer supplied parts were involved, and they had a specific waver for not accepting responsibility if the parts don't work or don't fit. My dad, who worked for Goodyear in truck centers for 38 years before retiring, explained to me how it all worked when I was about 16, and how they wouldn't make enough to stay in business if they didn't do those things.

@rodneyjohnson4794 Год назад

testify, brother! i'm glad your dad spent that time with you.

@ctbcubed Год назад

Very good explanation of how shops charge for what they do.

@trev6783 Год назад

Walmart has synthetics(Name brands) for 5$/qt. I don't understand why I always see online/youtubers talking about 7-10$ qts.

@USS_NCC-1701 Год назад

Shops marking up parts is so true! The shop near me that i take my cars to marks up parts by around 100% from what i could get them from any auto store like Autozone.

@chicagoacountabilityandtra7565 Год назад

Be very careful of Autozone battery and remanufacterd starters and alternators they are JUNK

@stevewhite3424 Год назад

@@chicagoacountabilityandtra7565 What's even better is the customer brings in a POS autozone starter to be replaced because they trouble shot it. And then it turns out not to be a bad starter.

@USS_NCC-1701 Год назад

@@chicagoacountabilityandtra7565 im Not doing battery or starter replacements on my car currently. It has a newer battery that if driven often like I drive it is fine and starter is working for now

@kentlevan6663 Год назад

keep up the good work. don't get hurt it can ruin all the plans you had

@CookieManCookies Год назад

To be honest, if the job looks easy. I'd rather do it myself. You never know if your local oil change shop is gunna cut your car in half, by accident.

@billloomis7611 Год назад

Great explanation of the rant. You need to charge more, even on parts supplied jobs. You’re worth it!

@emcsquar3db Год назад

Good insight on the world of automotive service. I was area rep for BMW of NA and have seen about every variation of what you described and YES you are spot on! On a side note, a former colleague told a story of a guy who worked Sundays at a shop in Madison, Wi - who practiced "it costs $1.00 for every tool he touched for any job on Sunday". Tune ups could run into the thousands....