Sir I have the same company model scx 3401 Sir Im in problem (I have put some old paper to take printout but 1 paper got stuck in it after i removed it in hurry i forgot to properly close it i gave the print command 2 to 3 times later i realised it was not close properly then i closed but it was not printing ) paper removed by me was by removing cartridge out from it Sir Pls help me