Hi, I'm Renutti. In this video, I'll show you how I got a free screen replacement for my Samsung Galaxy phone. Last week, green lines appeared on my phone's screen. Even though my warranty was expired, I emailed Samsung and kept following up. In the end, they gave me a free screen and battery replacement. I'm sharing my story to help other Samsung users. If you find this video helpful, please share it with your friends and subscribe to my channel.
1st Mail 💌 👇🏻Dear Samsung Electronics Customer Service,
I am writing to lodge a formal complaint regarding the green line issue on the display of my Samsung S21+. The green line appeared spontaneously without any physical damage while the phone was charging. Unfortunately, due to my remote location in a village in Kerala, India, and being a lady, I couldn't single-handedly reach the service center on time.
Yesterday evening, upon discovering the issue, I attempted to visit the service center, only to find it closed. I later learned about Samsung's offer of free service until April 30th, which unfortunately expired yesterday.
As a loyal Samsung customer, I kindly request your assistance in rectifying this matter. Given the circumstances and the natural occurrence of the issue, I hope to receive the free display change and service as advertised.
Please treat this matter with urgency, as my daily activities heavily rely on my mobile device.
For your reference,
my contact number :
IMEI number of my device: .
I eagerly await your immediate response and resolution to this matter.
Sincerely,
2nd Mail 💌 👇🏻
Dear Samsung ,
I hope this message finds you well. I am writing to follow up on my previous complaint regarding the green line issue that has affected my Samsung Galaxy S21+. As per your company's communication, Samsung offered a free-of-cost display change until April 30th for any device experiencing this particular issue.
While I understand the stipulation regarding warranty coverage, I must emphasize that the cause of this problem lies squarely with Samsung's recent software update, which was released on April 25th. Given that the issue manifested shortly after this update, it is evident that the software alteration is the root cause of the display malfunction.
As a loyal Samsung customer, I have always trusted in the reliability and quality of your products. However, I am disappointed by the lack of assistance provided in resolving this issue promptly and at no cost, especially considering the widespread nature of the problem affecting numerous users globally, including members of my own family who also rely on Samsung devices.
As an international company with a reputation for customer care, I implore Samsung to honor its commitment to its customers by providing the necessary support and assistance to rectify this issue swiftly and without financial burden to the affected users.
I trust that Samsung will uphold its responsibility in this matter and provide the requisite assistance to ensure customer satisfaction and maintain the brand's integrity.
I kindly request urgent action to address this matter and provide a resolution at the earliest convenience.
Sincerely,
3rd Mail 💌 👇🏻
Dear Customer Service Team,
I am writing to express my extreme dissatisfaction with the lack of response and resolution to my recent complaint regarding issues with my Samsung S21+ smartphone. My complaint reference number is******
As per your customer executive's request, I visited a Samsung service center last Saturday and registered a complaint. I provided detailed information, including the job number, and shared the specifics of the issue with the representative.
Approximately a week ago, I noticed a green line appearing on my phone's display immediately after a software update. To make matters worse, this morning, a third line has appeared on my screen, exacerbating the problem.
As a content creator who relies heavily on my smartphone for my daily activities across various social media platforms, the functionality of my device is crucial. The delay in addressing and resolving this issue is severely impacting my ability to work efficiently and meet deadlines.
I urge you to take immediate action to rectify this situation. Given that these display issues arose after the recent software update, I believe that a free screen replacement is warranted. I already shared a PDF copy of the registered complaint submitted at the Samsung service center to your customer executive who's assisting me on this matter.
I expect a prompt response and resolution to this matter. Failure to address this issue in a timely manner will force me to explore alternative options, including seeking assistance through consumer protection agencies.
Thank you for your attention to this urgent matter. I look forward to a swift resolution.
#samsung #samsungs23 #samsungs24 #greenline #displaygreenline #freedisplay #samungcomplaint #samsungupdation
22 май 2024
