SecretLab Titan Evo (2023 Review) - Overhyped Overpriced Overrated (Gaming Chair)
Today I'm reviewing the Secretlab Titan Evo 2022 2023 Regular (but you can also get it in Small and XL) and my experience with Secretlab and its policies. This applies heavily to potential gamers in the EU.
Overall the experience was frustrating and nowhere near the "premium" idea that Secretlab sold me on.
Update:
It's been over 30 days and Secretlab has yet to deliver to me the "barrier kit" that was supposed to resolve some of the noise issues.
I had to re-message them and after that they sent a package through DHL but asking me to pay Customs & Import Tax.
Naturally, I refused the package.
This has prompted Secretlabs to refuse to send me the barrier kit unless I pay the import and Customs fees, claiming they will reimburse me afterwards. Given how Secretlabs treats their costumers and their rigid policies I'm more than reluctant to trust them and I have refused. Thus I still have a defective product.
While the story is getting more and more ridiculous they did deliver the rest of the warranty components they deemed as defective.
Update 2:
Secretlab has contacted me via a message in this comment section, insisting I pay the taxes and take possession of their "barrier kit".
I no longer have any interest in this product or in interacting with Secretlab and have put the chair up for sale on the used market. Hopefully I'll be able to sell it at a minimal loss and be done with this whole story.
Update 3 (approx. 4 months after the initial purchase)
Chair has developed another problem, it makes loud creaking noises coming from the lumbar support when you sit back in it unless you fully tension the lumbar.
Three people came and saw the chair but none wanted to buy it after testing it.
Update 4: Sold for 450euro. (Acquisition price was 530e)
Took around 5 months to sell but I still lost less than if I was to return it to Secretlabs.
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21 сен 2024
