This Video contains SERU Assessment Section 3. Detailed audio and visual text for SERU assessment is absolutely free to view and learn. Please watch it a few times and clear the concept.
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0:00 Introduction
0:34 Bookings
2:38 Booking details
3:56 Operating centres in late night venues
5:49 Airports
6:59 Journeys outside Greater London
7:38 Fares
8:47 Lost property
9:38 Suspicious items and behaviour
10:56 When a booking cannot be carried out
12:16 Section 3 complete
It is essential that London PHV drivers have an appropriate understanding of safety, equality and regulatory requirements that apply to them. This helps ensure public safety and will enhance levels of customer service.
SERU requirement:
The safety, equality and regulatory understanding (SERU) requirement came into force on 1 October 2021. It applies to both new applicants and those applying to renew their PHV driver licence.
This SERU requirement includes:
a) Drivers' obligations under the PHV (London) Act 1998 including the associated regulations and relevant obligations including under the Equality Act 2010;
b) Policies and guidance issued by Transport for London (TfL) or other persons which are relevant to London PHV drivers;
c) The particular needs of passengers that arise because a passenger has (or may have) a protected characteristic under the Equality Act 2010;
d) Protecting children and adults at risk from harm and abuse;
e) Passenger and driver safety;
f) Road and vehicle safety.
27 июн 2024
