Service Complaints and Recovery Strategies 

To access the translated content:
1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/tr...
The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video.
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2. Regional language subtitles available for this course
To watch the subtitles in regional languages:
1. Click on the lecture under Course Details.
2. Play the video.
3. Now click on the Settings icon and a list of features will display
4. From that select the option Subtitles/CC.
5. Now select the Language from the available languages to read the subtitle in the regional language.