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ServiceNow Best Practices: How to Configure an SLA (Service Level Agreements) in ServiceNow 

TechTalk with Bill
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In this demo, you will learn how to create SLAs in ServiceNow.
Depending on your current service agreements, ServiceNow gives you the ability to trigger multiple rules depending on the agreed response and resolution time.
To enhance your expertise, consider enrolling in live instructor-led courses and laboratories. These courses offer practical experience and access to labs, preparing you for real-world projects and positioning you as an expert in development or administration.
Enroll now at ilearntech.co.uk.

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28 сен 2024

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Комментарии : 2   
@slavasavitsky
@slavasavitsky Месяц назад
0:30 "SLA due" is a legacy field that is not used anymore. It is a leftover from the ancient times when ServiceNow only supported a single SLA per Task record.
@ServiceNowCertifiedInstructor
@ServiceNowCertifiedInstructor Месяц назад
@@slavasavitsky thanks for contributing
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