Is it also possible to archive an article instead of retiring? I understand the is not on the workflow scope but service now gives this option as well? Thank you for the video
Well as of now I dont think I have heard of something, I checked also in internet and could not find and relevant help yet. I will keep checking and let you know if I find anything 🤓
Hey 👋 For that you have to configure in the service portal. You can follow the link from community - www.servicenow.com/community/developer-forum/how-to-add-sub-categories-in-knowledge-management/m-p/2885063
Hi Swathi, Thanks for asking !! Yes I will upload it later, but till the time you can follow this below link to know more about .. KFT. www.servicenow.com/community/knowledge-managers/knowledge-gap-kft-records-update-status-field-auto-close-based/m-p/345689
Hold on a sec... You are showing an article last updated 8 years ago. This shows that such fields as review date and owner are really necessary, as they ensure proper workflow.
