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Servicenow SLA || response vs Resolution || incident sla || SLA OLA Underpinning ||  

SKFacts and ITCareers
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SLA Interview Questions
Response SLA vs Resolution SLA
Incident management sla
Types: SLA OLA Underpinning
Start pause stop conditions
Retroactive
#servicenow #incident #sla
ServiceNow Administrator Developer Real interview || #servicenow #interview
This interview is for up to 3 years experience candidate to touch how the questions will be raised and what the interview expects.
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8 сен 2024

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Комментарии : 10   
@garakachaitanya3067
@garakachaitanya3067 2 года назад
Very nice explaination
@gopikirannalabothu7433
@gopikirannalabothu7433 Год назад
What is OLA? An OLA (operational level agreement) defines the interdependent relationships in support of an SLA. The agreement defines the responsibilities of each internal support group toward other support groups, including the process, expected quality and the timeframe for delivery of their services. p;ease dont misguide people tanq
@SKfacts_ITcareers
@SKfacts_ITcareers Год назад
Misguided - very good.. Did you get the meaning of lines what you posted here. i mean copy paste from en.wikipedia.org/wiki/Operational-level_agreement lets strict with your statement. what is defines the interdependent relationships in support of an SLA? what is internal support group refers here? what is the reference of " including the process, expected quality and the timeframe for delivery of their services." If you are able to explain with an example. i am happy to agree your comments or Request you learn and understand the concept. any comment and learn first before your comment.
@sak2082
@sak2082 2 года назад
Very helpful thank you
@sak2082
@sak2082 2 года назад
Sir please make video on change management and change state and process
@fazeelarafeeq7013
@fazeelarafeeq7013 10 месяцев назад
clearly explained
@SKfacts_ITcareers
@SKfacts_ITcareers 10 месяцев назад
Thank you much
@shrngikagahoi7193
@shrngikagahoi7193 2 года назад
ola is between different department in same org
@feel_good_songs
@feel_good_songs Год назад
Hi sir I have one doubt retroactive start antey oka group nundi inko group ki assign chesinappudu time anedi malli first nundi count avvuddi annaru kada, but Naku ala avvadamnledu. Ex. 1st group A ki ticket assign chesanu. group A 4 hr time work chesi malli Danni group B ki assign chesanu. Kani adi remaining 4 hr teesukuntundi gani ,staring nundi ravadam ledu.( Group B SLA time 8 hr chupinchadam ledu) please help me.
@anantkaushik9044
@anantkaushik9044 2 года назад
Can you tell me how i can see sla pause incidents number and assignment groups by using glideRecord?
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