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Internationalization (often abbreviated as i18n) in ServiceNow refers to the process of adapting an application or system to support multiple languages, regions, and cultural preferences. It allows users from different parts of the world to interact with the application in their preferred language and format. ServiceNow provides various features and tools to facilitate internationalization within its platform. Here's a brief overview:
Translations and Localization: ServiceNow allows you to create translations for various components such as UI labels, messages, and field names. Translated content can be managed and maintained within the platform.
Language Packs: ServiceNow provides language packs for various languages. These packs include translations for common labels and messages, enabling you to quickly offer support for multiple languages without starting from scratch.
Date and Time Formatting: ServiceNow supports localization of date and time formats, ensuring that date and time representations match the user's preferred format based on their locale.
Number Formatting: Numbers, currencies, and decimals can be formatted based on the user's locale and preferences.
User Language Preferences: Users can set their preferred language and locale within their user profiles. ServiceNow then adjusts the interface and content accordingly.
Content Localization: You can create localized content blocks, knowledge articles, and other resources to cater to specific audiences based on their language and region.
Multilingual Catalogs: If you have a Service Catalog, you can create multilingual catalog items and categories to better serve users from different linguistic backgrounds.
To implement internationalization in your ServiceNow instance, you'll need to consider these aspects and configure the necessary settings within the platform. The exact steps can vary based on the version of ServiceNow you are using. It's recommended to refer to ServiceNow's official documentation or seek guidance from their support resources for detailed instructions tailored to your specific version and use case.
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28 авг 2023
