@chrisdied, if you going to be using your own router then all you need to do as far as the configuration is concerned is to setup the router using either PPPoE or IPoE depending on what authentication methods your connection is setup to use
I am having so much trouble with my cconnection, have entered my login details in the router at the pppoe connection type, click save, and then connect.... the nothing seems to happen and no internet connection is made.... i have connected the zyxel router and it connects.... but then i have slow speeds, should be 500 50 line, and im getting 90/50 at best... plugged in laptop via ethernet cable and got one speed test of 390/50...
A clever tech support agent named Mothusi atleast got me connected with the orher router, but still seems that there might be a fault, highest speed we got direct from modem without router was 200mbs.... even when we used a 1000mbs test line it was still just 200mbs max and 50 up, 50 ip on the 1000/1000 test line aswell
Hi there I have an issue where I have separated my 2.4ghz and 5ghz networks each with a different name and password which works for a day but it seems like every 24hours it automatically combines the two under one name. I then have to go into the router and simply click on save with the current setting which it then updates and splits the two again. Any thoughts on why it is automatically combining the two every 24 hours or so?
Good day. I just need some info on this Router as I got mine few weeks ago. The router have a USB port for sharing devices over network. With this I am struggling with to access the device over the network even if I try to type the path correctly it shows file not found
Hey Wayne, for consistent connection performance, we recommend not using the router as an extender, but to have a look at our Airties 4920 Wifi Extender on our hardware page: www.webafrica.co.za/hardware/airties-4920-wifi-extender/. The multi-talented Wifi Booster. This is a wireless mesh solution that increases your wifi coverage significantly. It’s compatible with various device types. This device would be more specific to your requirements. Rs^
Hi Buhle, the Ethernet cable generally will be supplied along with the router delivery. Please reach out with your details via DM on any one of our social media platforms, we would like to have a look and help out
Hey Rahat, we are only able to advise on fibre service options we offer. Best of luck, let us know if there's anything we can do to help out from our side. Rs^
Hmmm, something might be up. For any further required help - please reach out with your profile details via DM on any one of our social media platforms so we may investigate and ensure support asap today
Have a big problem not showing red light I want to send picture but don't know how bcoz ihave old router who staying before me here they people using HUAWEI so now I got ZYXEL with yellow wire so that wire i conect with ZYXEL router n nother part where must I conect
Dont know if you still check these comments.. bit I cant get passed the login. It keeps telling me I have the wrong password or im locked out. I am entering everything correctly, into the correct ip, and everything is connected properly. Its brand new. Ive tried doing a hard reset many times, tried different browsers and everything. Nothing works.
Hey there, hmmm - it may require a possible reset to restore all the default settings of the device. We would need to take a closer look. Please reach out to us via DM on our any one of our social media platforms. We're on standby to help. Rs^
Morning, generally our preferred payment method for all service options is debit order. To better address your inquiry. Please DM us with your details on anyone of our social media platforms, so we discuss and advise. Rs^
I tried this method and it didn't work. I tried the wizard method that mweb gave me and when I click done or try save any setting it just shows those dots going in a circle for ever and ever. I don't know what to do.
@@jillianyu4043 I phoned mweb tech support. It's something on their end they haven't activated. My advice. Reset the router. Do the normal setup as per the mweb page. In other words just run the install wizard and then phone them and tell them what's happening. I had to give them my routers serial number and then they did something and it worked.
@@jillianyu4043 in fact just reset your router and them phone them and tell them what's going on. As long as when you phone them the wifi signal is available if you look on a device. They will activate it. I've heard of this issue all over now recently after having it happen to me its an mweb related issue they not activating something on their end
Hi there, I have followed both the instructions from my emails and this video now and my internet light on the router simply stays red. I have tried everything and can't reach support at all. I need my internet access to work ASAP as I am currently paying for something that doesn't work
Old router HUAWEI with yellow thin wire which one conect with internet original wire and thin yellow wire I cant join with my ZYXEL router coz there is no plug for yellow thin wire
Everything connected, logged in via Ethernet cable, still no WiFi internet - all lights green. Am I missing something? Instructions says it should be auto-configured
Hey Dirk, there may be a setting that you could be missing. Please reach out to us via DM on any one of our social media platforms - we'll gladly have a look and help out. Rs^
Howzit going? Could you please tell me or maybe please show us how to upgrade the firmware please? I have this common issue, where if I put wifi on and switch the router off, then not one of my devices pick up the router once it's been rebooted. This applies from tv's to cell phones to any device. It just won't pick up the router at all. And this in turn is very frustrating as I always switch the router off when not in use. ( for example during the night or not at home) So every single day I have to go into the router and turn wifi off then back on again. Only thing that works. This only indicates that the router is faulty or some sort of update is required for a hot fix. I have tried to find a firmware update but not getting any hits. I would like to try update it first before I send it back and wait days for a new router. Thanks for the vid and your help!
Morning Wes T, firmware is auto-updated by the router partner Nology directly. There is no option to manually update the firmware for the routers we offer with our services. Hope that provides some clarity ^^
I would also like to know! My router started to slow down when on international websites, resetting the router works for a few seconds then it’s back to snailing speeds, this is one of the worst routers with no support!
Hello Pranisha, try this link : knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/ it has all the details you would need to get our Zyxel router set up
Boughtvthis as a spare for same as supplied by italk.am strugling to setvup i assumed would be simply plug and play.this video isnt too clear for me.can anyone offer further links/advice
Generally, our routers are delivered pre-configured, in the instance of wanting to customize your Wifi settings - this vid provides some awesome guidelines on how to set up
Hi there Chris, upon activation, our system will send an email confirming your connection activation along with the fibre data username and password. All settings would generally be the same as shown in this video, you would just need to enter your connection username and password when running your router set up wizard. @Jennino Speelman comment is spot-on, it does depend on the connection type your fibre is set up on.
Hey there - we assume you're referring to the grey cable that connects the router to the fibre unit. For help - drop us a DM with your details on any one of our social media platforms so we may assist and advise asap. Rs^
I forgot my password and the error that I am getting is that the username or password is locked. How do I unlock and reset my router to access my internet settings?
Hello there, please share your order number with us via DM on any one of our social media platforms. We will check into the activation status of the connection and advise of the best way forward
Afternoon Daisy, for any support - you're welcome to reach out to us via DM on any one of our social media platforms. We will gladly ensure your support asap
@@LiamJacobs-q4v Fibre is generally activated remotely. We have pre-configured routers delivered to our clients to ensure they get to plug n play. As a backup - we do have a onboarding tech team who call our clients to make sure their set up is ready for internet connection.
Hello! Some IT guy has already set up my router, but now I'd like to change the primary and secondary DNS. But When I click on the Network Settings (min 5:04 ) It only shows 3 options (Wireless, Home Networking and USD Service), there's no DNS option there. Could you help me?
Hello there, we apologize for missing your message at the time. We would like to help, if still required - please share your email address and inquiry details via DM so we may have a look and assist asap today
Hello rasbaqino2425, we would need to check the settings and hardware to accurately advise. Please DM us on one of our social media platforms with your profile details so we may investigate & help out. Rs^
Morning Jackie, herewith an easy to use step-by-step guide on how to set up: knowledge.webafrica.co.za/index.php/knowledge-base/yealink-w52p-manual-set-up/
Morning, we are here to help - please reach out with your details via DM on any one of our other social media platforms. Our techs will gladly have a look and ensure your support asap today ^^
Hi there, hmm... if all other devices manage to locate your WIFI connection, perhaps check in with your Samsung TV manufacturer and discuss the WIFI settings on the device. Perhaps check if the relevant wifi channel is enabled /on. Reach out if you need any help/ Rs^
Good morning Andy, we will need to check the settings on the router. Please reach out to us via DM on any one of our social media platforms so we may take a closer look and help out. Rs^
Hi @Shahir Osman, to view the details of the setup - please visit this link : knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/
We would need to see an image of your settings to better advise. Please DM us on any one of our social media platforms, so we may check and help out. Rs^
Hi there, try this link: knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/ It should provide you with a detailed step-by-step guide to help out.
The router login details are generally shown on the router, have a look and if you need any further help - you're welcome to reach out to us on any one of our social media platforms via DM
Morning Ricky, it will take a few moments but should not be loading forever. Perhaps re-attempt to configure and see whether it confirms the setting to be saved
Hi Myron, the router has certain capabilities that it is provisioned for by the Router partner. Reach out to us via Whatsapp support channel, our techs will check your router settings and see what can be done to help out ^^
Hey, so the router has a silver sticker that would have all the default settings of the device that you may need. Let us know if you need any further support via DM on our social media platforms. Rs^
Hello there, we would like to offer assistance. Please reach out with your profile details via DM on any one of our social media platforms, so we may investigate and be in touch to discuss a way forward asap today. We’re on standby to assist via DM
Hi there, please reach out to us on any one of our social media platforms via DM - along with your profile details - to allow us to investigate and help out asap
Hi there, please visit this link for a step-by-step guide on how to proceed: knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/
Hello there Limbada, please reach out to us via DM on any one of our social media platforms with your profile details - we will have a look and ensure your support asap if still required
Hi there - you may have either entered an incorrect setting or we may need to work on the device itself. Please drop us a DM with your details on our social media platforms for further assistance. Rs^
