Shop Management Guru You Should Be Following- Not Me 

Previous diagnosis. Customer calls to reschedule for work to get done. Order parts at that point and then schedule appointment appropriately

@@kylepowell4906 of course, I would say most shops already do that.

She's also referring to basic maintenance items like filters and wipers, not a whole inventory of repair parts. She gets approval to replace filters and wipers and things *if needed* before the vehicle shows up. If the car needs the parts, it gets them because they are already approved. No need for phone calls or waiting on a text back or anything, the service is done and out the door. Other things like manufacturer scheduled maintenance services are also approved before the vehicle arrives for its appointment so the parts are already there. Batteries are recommended every 5 years and also approved before the vehicle arrives. And so on. This almost completely eliminates the need to stop working on a vehicle to wait for approvals or parts to show up. Becky's techs are turning so many hours she is down to working 3 day weeks and still beating their weekly hour goals. It takes work on the front counter to make all of this happen so her te ha can just keep working and keep things moving through the shop, but if you can have your techs ranking out 50+ hours in 3 days, having a couple extra skilled people on the front counter writing tickets, getting approvals and ordering parts days before the vehicle shows up is worth the extra shop expense. It's not for every shop, it is a lot of work. And there are a lot of details and complexities that most shops avoid because they just don't want to put the effort in to make it all happen. But anyone who sees how well her shop is doing would say yes if someone came along and said they can waive a magic wand and make their shop the same.

Nevermind I found it 😅