So You've Bought a Lemon... What Now?

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You've just bought a shiny new vehicle, got it home and suddenly it's showing an error light. Or not showing any lights at all...because it's not turning on. So what can you do if it turns out your brand new car is a lemon?
Kate shares some tips and tricks
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00:00 - Introduction
01:44 - What are lemon laws?
02:44 - Starting at the beginning
05:29 - What about intermittent faults?
08:13 - Talking with the dealer or the manufacturer
09:16 - What if that doesn't work?
09:45 - Using social media
11:30 - US lemon laws
12:56 - Canadian lemon laws
13:21 - Australia and Aotearoa lemon laws
13:51 - European Union lemon laws
14:21 - Thanks and Credits
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Script: Kate Walton-Elliott, Nikki Gordon-Bloomfield
Presenter: Kate Walton-Elliott
Editor, Colorist: Kate Walton-Elliott
Art and Animation: Erin Carlie
Producer: Nikki Gordon-Bloomfield
© Transport Evolved LLC, 2024
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Опубликовано:

5 июл 2024

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Комментарии : 132

@Roddy451 18 дней назад

Why are they using the Tesla Truck as the thumbnail???... Why not?... and because, they simply can... and because they expect the viewers to have an open mind... & this comment is for the algorithm.

@CrissaKentavr 18 дней назад

Because a couple have been lemons. For most of the reports, Tesla has dealt with and fixed the problems. But some of them were a bit slower than they should be. And that's how it is with all new cars! I have a friend who's on his third new Bronco, his first bricked itself.

@jamesvandamme7786 18 дней назад

they found a photo of one wrapped in yellow. Otherwise, yellow isn't a very popular color. I did have one, though (1970 Duster).

@BarryObaminable 17 дней назад

@@jamesvandamme7786 1989 crx si

@aatheus 18 дней назад

From my personal experience with two different lemon law buybacks, I would offer that one of the best things you can do is be polite and understanding, but persistant. Check in regularly with the process, but be kind to the person on the other end of the line that is helping you. When my Bolt EV got bought back during the battery fire debacle, it was clear that their staff were overworked undertrained and being shuffled around internally a lot. By being sympathetic to their problems and giving them as much timely info that they needed to process my case, they were in turn inclined to be more helpful and responsive to me. They looked back in my VIN history and found a prior recall that got me more money back in the buyback.

@AnonymousFreakYT 18 дней назад

Complaining on social media is surprisingly effective for some companies. As are leaving Google/Yelp reviews, or fill out surveys if they send one. I should note - on the topic of “consumer advocacy organizations” - The Better Business Bureau (BBB) is _NOT_ one of these. It is a corporation protection organization. It exists to help *COMPANIES*, not consumers. Sure, some businesses actually do respond well to BBB complaints, but those are businesses that would almost certainly respond well to direct complaints. A BBB complaint is considered “resolved” and not counted against the business _as long as the business replies to the customer_ at all. They don’t need to actually make the situation right, they simply need to *respond.*

@chrisalmy1 18 дней назад

At 8:23, thank you for finally showing the E-mail address of where I can get support for my discount NCC-1701-D! I don't understand why my touch screen control panels keep exploding as well and need to get that addressed too! LOL

@judebrown4103 17 дней назад

Ha! I'm viewing on my handheld communicator and would have missed this detail. Live long and prosper. 🖖

@kyleraine2395 18 дней назад

Having experienced 2 lemons in 2 different states in US I will now buy all my future cars from states with very good lemon laws like CA, NJ, or NY.

@AnonymousFreakYT 18 дней назад

Gotta be careful, though. Some of those states’ lemon laws only apply if the purchas*er* actually lives in the state, too. (California, for example. If you buy a car in CA, then move to Arizona, CA’s lemon law no longer applies. The reverse also applies, though! California residents are protected by the CA lemon law even if you buy the vehicle out of state!)

@leax_Flame 18 дней назад

Can not overstate how useful logging when a problem occurs is. Took the dealer a month to diagnose a repeat blown fuse. Only knew where to look when I noticed it only happened when my lights came on automatically.

@AudiTTQuattro2003 18 дней назад

Another great episode. Thank you.

@olebloom1641 17 дней назад

Also in North America most manufacturers are going to check for abuse. If they can make a claim that the car has been abused they will use that to get the lemon law denied.

@extendedepicmusic5017 18 дней назад

I never buy the first year model. I try and wait until year 2 of manufacturing. Hopefully they have worked out the problems by then, hopefully.

@mikewallace8087 18 дней назад

TESLA makes you pay to be a FSD beta tester without instructing the purchaser to not trust the system and be ready to intervene at all times.

@AnonymousFreakYT 18 дней назад

Uh oh. All three of my current EVs are first-year models. Two of them the first released vehicle by new EV startups (one a first model year vehicle of a “ground up new EV platform” by a legacy automaker.)

@AudiTTQuattro2003 18 дней назад

Yep, as an ex engineer, I agree. I would always try not to buy them used either, even though they may have been fixed by then.

@rp9674 18 дней назад

@@AnonymousFreakYTit's a guideline, not a law, don't worry

@thekat-ue1wr 18 дней назад

I did it once. Never again. I never sold a car so fast, and I still am bitter about how much the manufacture blew off my concerns with my car.

@AnonymousFreakYT 18 дней назад

1:28 - I feel like this statement was directed at me. (My last five vehicles have all been either “first mass produced EV from the first year of production from an EV startup” or “first ground-up new EV from an established brand using many brand new technologies/processes.”) (Two of the three “first mass produced vehicle from a new startup” are *VERY* early first-year production examples, too. One of them vehicle #11 off the production line.)

@JeffJackowski 18 дней назад

I, too, have wondered why the fuses and breakers were removed from the future. Seems like a major safety hazard for crews of interstellar vessels.

@SydneyEV 18 дней назад

Had a friend have Tesla replace a Performance Model 3 under Australia lemon laws, the rear tail light was filling with water, and so was the lower boot luggage well, Tesla could not find the leaks, so had to replace the car with a new one, even though the leaking one was now over 6 months old.

@tnickknight 18 дней назад

I like the Subject line ;-)

@grumpyto5 18 дней назад

Great presentation of an emotive subject.

@leviandhiro3596 18 дней назад

Thank you to all the beta testers. Also there should be a culture of fixing things.

@chunkychuck 18 дней назад

What was the issue with the heat?? Now I'm curious 😅

@gryzman 19 дней назад

Stainless steel lemon. Love the tee btw!

@KaiPonte 18 дней назад

Another great video! I honestly remember my mom's 1984 Buck Skyhawk that was - well - a lemon after she bought it new. I still love my friend's Cybertruck. Sad that the CT was the image. Maybe a F250 would have been more appropriate? I love how you say, garage. My father-in-law (from Northern England) would also say it that way.

@grantlouw3182 18 дней назад

The issue in Australia is that there is no automatic costs order for legal costs incurred under consumer law when you inevitably have to take the manufacturer to court to force them to abide by the law and provide a refund or replacement so unscrupulous manufacturers will try force you into court where the costs mean consumers give up on their rights because they can’t afford the legal representation.

@Peter-vn8ue 18 дней назад

It all depends on how cooperative the dealer, distributor , or manufacturer is at resolving the issue. If you need to take the dealer/manufacturer to court, your lawyer would ensure all legal and personal costs that you have outlaid will be recovered from the dealership/ manufacturer, including court and lawyer costs. In Australia, we can always contact A Current Affair who might be interested in the story and name and shame the manufacturer in question on national TV. We do have government departments that will deal with the manufacturer when it comes to consumer law, should you get no help from the dealership. The law in Australia states the vehicle must be repaired in a timely manner, replaced with a brand new identical vehicle or the owner be offered a full refund of the vehicle's purchase price, including any reasonable out of pocket costs occurred in relationship to the vehicle in question. The dealership/manufacturer gets to decide which pathway they get to choose to repair your vehicle if its cost effective in time and costs, new parts and labor costs to do so. I think any vehicle not repaired within 6 months should then need to be replaced or a full refund given and in the meantime a loan car from the dealership for free should be offered to the owner. Because we no longer manufacturer any vehicles in Australia it can take 6 to 8 weeks generally for new replacement parts to arrive from overseas.

@chrisaubrey5779 18 дней назад

Ahhhhhhhhhh. The Acorn Atom. 12k of memory, with 5k of that assigned to gfx. Great first computer. Plus, lemons can occur on any male of car/thing! Thankfully, living in Europe, we have coverage!

@judebrown4103 17 дней назад

I saw that top and thought it said Acorn Antiques 😂

@markhill140 18 дней назад

Good story. On a side note, I’m a Gen X and my granddaughter asked me “what kind of earrings are those? Those are cool!” Had to tell her we stored music on something like that but is was bigger. She then went to my entertainment center, brought me two cassette tapes and asks if she can use “these” for earrings just like the person in the video. 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

@transportevolved 18 дней назад

The scary bit there was “I’m a Gen X and my granddaughter….” - Nikki All of us Gen X’ers are getting old…

@markhill140 18 дней назад

But my mind doesn’t think I’m old Nikki! 😩 My Gen X body, tells a different story 😂. Please tell the team to keep up the great work!

@transportevolved 18 дней назад

Ditto! (Having just worked out and puffed through stretches!) - Nikki

@AnonymousFreakYT 18 дней назад

@@transportevolvedIf my oldest child had had a kid when he was the age I was when he was born, that hypothetical grandchild would be of potentially-child-bearing-age now. (I’m not a grandparent yet! Although my *YOUNGER* cousin, who is firmly on the “Millennial” side of the “Gen X/Millennial” divide *IS* a grandparent.)

@John.0z 17 дней назад

Here in Australia, there are consumer protections, but no lemon laws! So if the shiny new thing is a perennial visitor to the dealership, it is not exactly an easy path for a buyer to get real satisfaction.

@waynethefridgemanosborne8984 18 дней назад

Had a similar problem with a stealaship regarding the cooling fan not working causing the car to overheat. This nockin out the AC . They tested by there tech taking it home along the freeway with no overheat problems but didn't sit in London traffic. Told them the problem but took a month for there van specialists to check. Keep smiling everyone

@AnonymousFreakYT 18 дней назад

You heard it here folks, that yellow liquid coming off your new Cybertruck is lemon juice. Not pee. Definitely not pee.

@quartzofcourse 18 дней назад

Picked up a low mileage id4 “lemon” for 21k and love the heck out of it. Looks like it got a new front drive unit and all is well

@jameshinde8312 18 дней назад

That might be my 2021 blue AWD Pro S. Its front motor failed 13 months after purchase, and it sat at the dealer for the next 5 months waiting for a new motor that never came. Unfortunately for me, the lemon law in my state, Illinois, only applies when the defect appears within the first 12 months. VW eventually gave me trade-in assistance that put me in a new ID-4 for the same price I would have paid trading in the ‘21 if it had never failed. Getting that offer from them required putting up a fight with VW of America representative who clearly wished I would go away and leave her alone. A year or so after those events, I got an email from Carfax informing me that the ‘21 had passed a safety inspection in New York State.

@danielmadar9938 17 дней назад

Thanks

@MandyFlame 18 дней назад

Nice t-shirt, Kate.

@contraplano3157 17 дней назад

4:49 I have that problem with my airbags. when it is too hot >30ºC it turns the light on. When i go to the dealer, the car do not show that error. I had the same problem with my sensor door, but now it does not work. :(

@xxwookey 18 дней назад

I bought a new car (sadly a 7yr-old euro6 diesel because the selection of e-campervans doesn't quite satisfy me yet) a couple of months ago, and after 497 miles the 'Check anti-pollution system' light came on along with a countdown telling me I could only use it for another 621 miles (i.e. one tank) before it would stop working! This was a bit of a shock coming from the world of electromechanical cars where it was either working or it wasn't. I don't think I have a lemon, but it did force me to learn a lot about modern diesel anti-pollution systems and the state of FLOSS vehicle diagnostics. It's a good job I hadn't just set off on a European holiday - 620 miles isn't enough to get to Austria from here. Turned out to be a tired rear NOx sensor (sort-of-working but dropping out about half the time), but I really don't like having a software deadline imposed that I can't delay (or at least not without fancier software). Said deadline is possibly trying to protect me from further problems with other parts of the system, but I don't know for sure. These systems are very opaque. Still - it's encouraging the wife to think that if modern diesels are so fickle then maybe one of these EVs might not be such a bad idea :-)

@FritsvanderHolst 17 дней назад

Like the Acorn shirt ❤

@centerwarren 18 дней назад

My electric car DC charger sucks. It stopped charging anywhere close to its 170kW/h rating. And the dealership response was exactly as described in her scenario.

@markiliff 18 дней назад

"Ceci n’est pas un citron" #quality

@contraplano3157 17 дней назад

Lemon car... that expression i have listen20 years ago. It happens with someone that see his own car making in the factory...

@rp9674 18 дней назад

Data! I got a rare warranty replacement tire. OEM tires They told me you need to rotate your tires No rotation on the this car, their shop told me that Tire wear is even Wheels were only ever removed at that shop I kept my tires inflated, as you can tell by the even wear If they tell me it depends on your driving, I would tell them I drive reasonably, why would you assume I don't and why do you have a warranty

@joshuaspires9252 18 дней назад

My dealer told me that my hvac in the Kia EV6 would not be as good. compared to a gas vehicle. The first year was high powered then i think they did a update and not as strong since.

@Marchant2 16 дней назад

I spent a good chunk of this video wondering what those earrings are supposed to be. At first I thought they were mini-cassettes. But that's not it.

@lyledal 18 дней назад

Excellent lock screen wallpaper!!

@Jcewazhere 18 дней назад

Fisker Ocean One for $28 grand, worth it? Or too much lemon flavored risk? I know the company is probably going under, and the car has quirks, but it's a not even 2 year old car. I'm trying to convince my mom to get an EV, but she likes her giant SUVs and is worried about range. The Ocean could fix both.

@thekat-ue1wr 18 дней назад

If you're OK with potentially buying a paperweight for $28k, it may be OK. If Fisker is gone, who will repair it if anything breaks? Will you actually be able to get parts? How do you lemon a car if the manufacturer is gone?

@mikewallace8087 18 дней назад

When you buy a Frankenstein monster , you always keep an eye on the Monster.

@rifterzc 16 дней назад

Correctile Dysfunction🤣🤣🤣

@zapfanzapfan 13 дней назад

Were you storing some kind of grain in your car at the time the furry infestation happened? 🖖

@TroggyPB 18 дней назад

Couldn’t justify the BBC but diverted my ciggy money to buy the Atom. Did some creative coding with Basic. So sad I got rid of it.

@voelkela 18 дней назад

Not even a bad color! EDIT: But Germans will definitely think of a postal vehicle

@whitlockbr 18 дней назад

I am puzzled by musks political shenanigans, but I believe I've put two and two together. He is trying to justify his poor relationship with his child by showing the world he's right. He really needs to get in there and just mend that relationship with mutual respect and human consideration. Time will tell I'd that happens.

@beachcrow 16 дней назад

More likely just overly influenced by his *far* right and masterful manipulator friend David Sacks (from the All-In Podcast). Musk was looking to "accelerate the world's transition to sustainable energy" long before any pronoun issues.

@AdrianoCasemiro 11 дней назад

Love that thumbnail. That's a lemon one can't even flip to cut the loss. Get an EV that doesn't suck. Or better yet, bike and use and or demand quality public transportation.

@PandaKnight52 18 дней назад

Comment for the algorithm

@levmatta 18 дней назад

That thumbnail!!! The internet is not mature enough to it.

@ob1tx 18 дней назад

😂 Rick Roll left turn signal

@johnnyjet3.1412 17 дней назад

Never buy anything with a low serial number

@wilber8260 17 дней назад

Thanks. All I will add is: AVOID AUDI! I took delivery of a 2024 Q8 etron in August 2023. Over the first 24 hours 2 main defects became obvious: 1. The car would not connect to the App unless the car was turned on. So couldnt remotely check battery or start HVAC, etc. 2. The main screen would go totally dark for a minute at random times. Took it back to dealer and they had it for 3 weeks and didnt fix a thing. So, I started the official Audi return process. But, in the end Audi said the defects werent significant enough for them to buy back! No wonder many observers say VW (including Audi) will be the first legacy brand to go bankrupt!

@stickysquirrel5687 16 дней назад

Imagine still willingly getting scammed by Tesla in 2024 🤣🤣🤣 At this point it's on you.

@JorgTheElder 18 дней назад

🤣Keeping the photo of the CT up the whole time you are talking about problems with other vehicles is petty as hell.

@transportevolved 18 дней назад

The background image on the computer doesn't change ever.

@VolkerHett 18 дней назад

it just shows that all products can be lemons. Not only those where you payed for feature they don't have :)

@rp9674 18 дней назад

What is real

@beachcrow 16 дней назад

Why Cybertruck? See 9:52 - Elon and therefore all of Tesla is persona non grata on this channel. It's very personal here, not the purported unbiased journalism.

@rp9674 16 дней назад

Why anything, why now

@stefanpredl6849 15 дней назад

@transportevolved 15 дней назад

Fu? Fu what?

@jasoncasey3005 18 дней назад

Definitely thumbs down on this one for using the cybertruck as a thumbnail

@geirmyrvagnes8718 18 дней назад

Obviously intentional. I would have liked to believe it was mostly because Tesla=clicks, and NegativeTesla=more clicks.

@transportevolved 18 дней назад

What vehicle would you have chosen?

@stevesretroloft 18 дней назад

Thumbs down on your comment for getting upset about this.

@rp9674 18 дней назад

2018 air force 1

@bb1111116 18 дней назад

I’ve seen a Cybertruck up close. That bare steel will stain with squashed bugs, bird poop and dirt. An owner might not want to deal with that and try to get rid of it.

@Dr.Gehrig 18 дней назад

I was initially thrown off by the obvious use of the cybertruck for this video. That you kept it up most of the video was extremely distracting... but then I was even further distracted that TE, to my knowldge, hasn't done so much as a test drive let alone a review of a cybertruck or the Model 3 refresh. These strike me as glaring omissions for an ev channel. I say that as a Bolt owner planning to get an Equniox EV and someday an Aptera and Silverado ev. And who owns no Tesla stock. The lack of the above is just glaring at this point. And I find the use of a tesla product never tested or fully reviewed on this channel in a video about lemons to be pretty shytty. You may legitimately be doing more harm than you think to ev adoption at this point. This anti Tesla bias really is out of control. And again, I say that as a Chevy aptera guy with no Tesla stock.

@transportevolved 18 дней назад

Funny, when we use images of other vehicles that are unrelated to the story we get no pushback, but this one where, FYI, every failure example was taken from the cybertruck forum and from people who'd had unhelpful responses from Tesla about their CTs failure... ...that you're upset about. ^Kaye

@transportevolved 18 дней назад

You should know that Tesla does not provide review vehicles in the U.S. Only channels that have praised Elon Musk and not criticized get access to the vehicles, and even then, it's usually because the channel purchased one. We'd love to purchase every new car that comes out, but the would be prohibitively expensive. We're sorry - Nikki.

@Dr.Gehrig 18 дней назад

@@transportevolved it's a recognizable vehicle you folks have not reviewed... and then I realized yall haven't reviewed the model 3 refresh either. Obvious pattern is obvious.

@Dr.Gehrig 18 дней назад

@transportevolved while that is true, Yall could find a way to get it done if you wanted to. You're clearly choosing not to. I've seen plenty of ev reviewers where the ev in question is obtained through other means than the two listed above.

@transportevolved 18 дней назад

We've already responded to your post. Please do not repeat it multiple times.

@GeorgeCrawfordin 18 дней назад

Gotta drop you ladies. Not sure why your educational video on lemons highlight the Cybertruck. Your continuous anti- Musk agenda is tiring and boring. Dropping you from my watchlist.

@transportevolved 18 дней назад

The cybertruck has suffered a lot of issues in its early production. And Tesla is refusing to help owners in many cases…

@xxwookey 18 дней назад

Because it's amusing. This team has a well-developed sense of humour :-) Bye.

@fonkenful 18 дней назад

Count me as one of those boomers with two adult children very happy with their EV & hybrids not currently in the market for a new vehicle, but more than happy for any busting of the Elon mythos. Until he is not the sole spokesperson for the several companies - or the architect of their utopian promises and misdirections - it’s hard to not appreciate the efforts of all the non-genuflecting journalists pointing out that the emperor indeed has no clothes. I’d be inclined to quote his eloquent retort to such critics, but while YT doesn’t preclude such language either written or spoken, the TEN crew does have rules of decorum.

@JorgTheElder 18 дней назад

@@transportevolved Having issues at launch that are easily fixed has nothing to do with being a lemon. The term lemon in regard to cars has a long history and that is not it. You just like being petty about the CT. This is how the 'lemon' is generally used when referring to cars: "A lemon is a car with a serious defect or problem that affects its safety, value or utility. The defect or problem *must be irreparable or unfixed after a reasonable number of attempts.*" That does not describe anything about the CT that I have heard of.

@transportevolved 18 дней назад

There are documented cases online of people who are finding their Cybertrucks are in the shop more than they're being driven. Persistent problems relating to reliability are generally described as lemons.

@cptbuiltk7944 18 дней назад

elongated muskrat

@LewdCustomer 18 дней назад

Which OEM has bought back the most of their 'lemon" vehicles? You showed a Cybertruck in your thumbnail, so it must be Teslas? Or is it just Cybertrucks? I know you prefer to be honest and not a clickbaiter. Maybe that's over, eh?

@bb1111116 18 дней назад

I’ve seen a Cybertruck up close. That bare steel will stain with squashed bugs, bird poop and dirt. An owner might not want to deal with that and try to get rid of it.