Soft Skills & Customer Understanding in Product Management I Ft. Akshay Bharadwaj 

'Thinking about understanding a customer's journey as an organic conversation' opens doors to mindsets and perceptions that could enhance any product/service with a USP!
Akshay Bharadwaj, Head of Social Point (previously with Adobe) is a tech pro with expertise in product!
His take is to consider a customer-centric approach as a crucial soft skill to identify pain points, tailor interactions, and exceed expectations across verticals!
Now the process itself propels analytical thinking with problem solving but to make it organic, it takes a humane approach centered around empathy and rapport building. Tune in to see what insights he has to offer
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