Solve Restaurant Guest Complaints

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Customer complaints in restaurants are always going to happen but here’s a surefire way to handle every single one of them. Just follow my L.A.S.T. system to diffuse problems.
Visit the website: therestaurantboss.com/restaur...
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► Lightning Editor. "Water Wave Green Screen Transition" Online video clip.
RU-vid, October 8, 2022
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Опубликовано:

18 окт 2022

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Комментарии : 11

@addisondraper6444 Год назад

I want to thank you for the many lessons you have shared as well as the general philosophy and approach to restaurant management that you espouse. I have worked in the bar and restaurant industry for the better part of my adult life and held just about every job position there is. I wish more of my employers had seen your videos and I can say without any doubt that these lessons have served me well as an owner and manager. Thanks again. Your work has contributed to a happier and more profitable work environment for many, many people.

@Therestaurantboss Год назад

Thanks for taking the time to share you comment. I wish my managers had access to content like this when I was working for them and I can also be honest and say I wish I had access to content like this when I was managing. I had to do things different, but I had to get my lessons from other industries, I am honored to be a part of this massive transition the restaurant industry is going through right now.

@sotoa1 Год назад

LAST = ingeneous solution. Love it!

@7LMagicL7 Год назад

i love that you teach all these great lessons keep up the good work

@albarqak Год назад

Thank you for sharing your experience which made easier to understand the solution you provided

@joenavarrete3194 Год назад

T.A.C.T = trust, apologize,correct,thank

@Therestaurantboss Год назад

Thaks for sharing that one...

@jimcatanzaro7808 11 месяцев назад

I hate complaining but when a restaurant shuts down 2 hours early and the bar tender laughs at you I made a big complaint I’m sick and tired of horrible hospitality from most restaurants

@crochetomania Год назад

What if the complains are unreasonable? Like “this dish is served not the way I expected it to be served” or this dish is cooked not like they do it in Hong Kong (we are in UK), or the whole lobster you just served me is not the whole lobster? Or how come you don’t have a table for us today despite us booking it for the wrong date and the wrong month (booked for July, came in in May). I’m just tired of apologising for things like that. I’m seriously starting to hate it all.