Steelcase Series 1 & 2 Disassembly and Return 

Thank you so much! Keep on watching we may be doing a giveaway soon.

Please reach out to our customer service team and they may be able to give you an estimated date of completion. You can either email them at Contact@crandalloffice.com or you can go to crandalloffice.com and speak to them on chat, or call us at 616-682-0110 thank you for your business have a great day.

There isn't a set screw in the series 1 or two, unfortunately you would need to replace the cylinder.

@@CrandallOfficeFurniture I purchased a pipe wrench just to remove that gas cylinder but can't even get a good grip on the cylinder, it doesn't seem that easy on your video for removal, any better suggestion?

If you purchased from us please reach out to our customer service via email to contact@crandalloffice.com

The back shouldn't be removed for return, The back and the core of the chair stay together.

For a really stuck cylinder we recommend a hammer but most of the time a mallet works just as well.