T-Mobile customer shares frustration over 'free' offer 

This story was bullshit.

You have to push hard at all times, these carriers are the absolute worst. they staff every department with filipinos and indians, you can barely understand them, you have to push and push, demand to speak to a manager. Expect the line to be "accidentally disconnected" more than once. They're evil.

@@mattblah7737 that is the truth!!! i hope t mobile goes out of business

@@gabriellerumbolo7429 I agree with you 100%, I hope that T-Mobile goes out of business and I hope they stay out of business. Because this is what you're trying to do. They are trying to rip off people unless their goal is to make sure they can make a profit off of people like me and you. That's why we need to basically band together form a lawsuit and put that company out of business! Because this is not right I mean T-Mobile should not have ripped off a whole bunch of people including myself. So as of right now my friend you're the only one that makes me understand when I'm going through and what the other customers are going through. It won't be long before the Federal trade commission and others find out about this and hopefully they can put a stop to it. And once they put a stop to it everything will be okay and hopefully we'll get something done and we'll probably get something that we deserve. Because I can tell you this much right now this is not going to look good. But just to give you the heads up as soon as I get through it paying all these bills off and pay the remaining balance off for the smartwatch and the phone I'm done with it I am no longer going to do business with these people. It is uncalled for and it's not right. And I think somebody should go in there and give them a piece of their mind about what they're doing to people. It is not right. That is not good practice. And it's unprofessional!

@@mattblah7737 not true

#Kemzy_Hacker# On I.G he is genius and also a veteran in the work..he does all his works perfectly and without delay...✌✌✌

This promotion was very real, just not with the plan they were on. The store they went to was ignorant. That text was sent by mistake, this news story leaves out that T-Mobile sent out a correction less than 48 hours later. That being said, TMO should have definitely fixed this for her instantly, period. They don't give tier 1 reps the power to do so, so you have to escalate the issue.

@@friedpickle9828I’m assuming the delay to take action, and restriction of power is for security purposes. A company can be amazing but still have a few bad employee . lol

Yep, that’s how they & other big, corporate, wireless carriers get unsuspecting & unaware people. “Free phones” & carrier deals to get your phone for cheaper are _all_ scams. It’s *_always better_* to purchase phones factory unlocked _directly_ from phone manufacturers. It may be more expensive doing so upfront, but it’s worth it in the long run. *You’ll* be the one in control. And don’t even think about buying a carrier unlocked phone from a carrier, & think that it’ll work the same as a factory unlocked phone, because they’re _really not_ unlocked like they claim.

That’s just cause u have bad credit 🤦‍♂️

yeah you probably didn't have credit and had to do a down payment lol, you would've still got the money in credits reimbursed to you

Me too :'(

Class action suit

That's right I think we all need to start standing up for our rights and I think what else needs to be done? I think the T-Mobile needs to go straight out of business and I think that somebody needs to buy them out. Because look this is ridiculous. I mean this is not something you dream about but what I'm saying is it's not right. People are going to get hurt and that's exactly what happened to me over the last 5 years I got ripped off myself. And the reason why I got ripped off myself was simple most of that was my fault I should have checked things out before I went ahead and did what I did. I made the mistakes and now I'm going to have to live with it. But as of right now I think it is about time that every customer of T-Mobile senior or not need to stand up and start writing to the Federal trade commission and basically our politicians because we are getting tired of this and we are not going to take it anymore. This is not right and this is wrong! That's why I do believe that T-Mobile needs to go out of business and stay out. Because they have no business selling phones to people basically who don't know what they're getting into before they sell the phone. And the same thing goes with the smart watches the tablets and all that good garbage. We need to check these things out before we go in there and sign up for service. Because when we sign up for service we're the ones they're going to get ripped off by that company. And that's what happened to me over the last 5 years. And besides that I had no clue to what's going on. Well now I know. So basically what needs to be done is I think that I may be a disgruntled customer but I'm going to go in there is calm and cool and collective and I'm going to basically speak my mind about what they're doing to people if need be I will get my relative one of my brothers to go in there and really lay the law down on them. Because this kind of nonsense is irrepresentable uncalled for and totally out of character! That is why I say, we need to basically put T-Mobile out of business and put it into this as soon as possible and get back the money that we're responsible for. We didn't pay these companies to rip us off. But that's exactly what happened with t-mobile. They ripped us off now they need to answer for it and they need to pay for it. And they need to pay every single customer the money that they ripped us off for. Because this is not going to do us any good. Because what they're doing is they're putting us in debt by doing that!

@@ceuser3555 yes a class action suit would do the trick. Hopefully this will send T-Mobile a message. Don't mess with the customer. It just doesn't work that way.

​@@ceuser3555Let's do a class action suit!! I'll join with no problem

Are you dumb? You realize taxes have to be paid on anything right?

I had the same thing happened no tracking no phone. I payed shipping and tax

They got me. It’s insane how much I ended up paying

THEY TOLD ME A FREE PHONE! FOR 50 A MONTH TO START! IM WITH ATT NOW

It’s not possible to manually apply a free line promo.

i love u. im a manager at tmo and this is the best explanation

100% true! But why did she get the text?

I work for T-mobile, and it should be common sense that the BOGO AAL does NOT work on discounted plans by any means. That being said, that principle should negate everything (till T-mobile says otherwise), despite the text message.

gaadaam this comment was helpfulllll

True but u can still get 3rd lines on the 55 promotions now idk if it was different back then

My feelings exactly!

Wow I'm going through a really bad experience with t-mobile right now. Reading your comment it is true it's a horror movie that I'm living. I wish this horror movie can end soon. I wish you can help us what you did to scape or what action you did to be solved this nightmare.

Exactly how they are scamming people, they tried to charge me $32 a month in taxes and fees. With a 2 year contract, I got out of it by returning the phone and canceling the free lines under buyers remorse.

@@solracsalinasmvp Solution, don’t buy a phone or a car. Just walk and explore.

How on Earth are you only paying $55 for your phone? I'm paying $175 for two phones and we don't have anything fancy.

@@taylorbug9 They are probally on age 55 and up plan or they are on military plan.

Why be shocked? We all know they don't care. Apple made this country anti-consumer, anti-repair, and anti-american. Don't be shocked, be outraged!!!

Only it didn’t.

Well, not that shocked

That is why that when you sign up for a cell phone company service like that from a TNT or others they're okay. But when it comes to T-Mobile they're not. Basically most of those offers do not come with strings attached basically they tell you the stuff is free but it's not. That's why they tried to get me to sign up for a tablet I refuse because I know it was going to be a rip off. But thank God that's one reason why I'm leaving T-Mobile because I've already been ripped off. That's not nice and that's why they need to be sued heavily for ripping off their customers. And I'm one of the customers they ripped off.

@@darth_kal-el that's why I see a lawsuit in T-Mobile's future. Because I can tell you this much right now that lady and her husband they both got burned. They were taken! So I hope that a class action lawsuit would basically do the trick and I hope this gets a whole lot of media attention. That's right I hope it gets a lot of media attention. Because I can tell you this much right now, T-Mobile needs to clean up their act. Failure to do that and they're going to lose customers. Well they just lost me as of this weekend. Because I'm getting sick and tired of it. I don't like to be taken for a ride. Especially when it comes to basically making a profit off of somebody who is disabled. That is just uncalled for and very reckless! So I do think that they lawsuit would pretty well be inevitable. Because somebody needs to explain this whole matter. Not only do they need to explain it to the feds but they all need to explain it to the Federal trade commission. Because there's no excuse for this at all!

Yeah they have made big mistakes in the past , even under John L.... Tmobile's main concern is to turn a profit. When you go up in t their stores, they're main concern is to sell you something. If they see they can't make a sell, they loose interest in dealing with you and act like you are wasting their time. Customer service is NOT Tmobile STRONG POINT!!!

Exactly how they are scamming people, they tried to charge me $32 a month in taxes and fees. With a 2 year contract, I got out of it by returning the phone and canceling the free lines under buyers remorse.

Yea the plan she is on didn’t qualify for it. And she needed to have one line first. I work there.

so is it better to go with tmoblie or at&t like honest opinion

@@planetwill that honestly depends on the coverage in your area. Att&t is going to be more expensive and they don't include taxes and fees in the price. But if you can't get coverage with T-Mobile then att

#Kemzy_Hacker# On I.G he is genius and also a veteran in the work..he does all his works perfectly and without delay...✌✌✌

It was probably a TPR and not corporate.

That’s a whole lie. T-Mobile’s customer care is based in your area or somewhere near. They don’t have you connect with anyone who doesn’t speak English unless that is your preference. Dial 611 from your T-Mobile phone and it’ll connect you.

@@fueledbybrian Your programming as a trumpanzee has relieved you of manners and awarded you with remarkable resilience to facts. They speak English fluently, nearly to a person, In the Philipines. In fact, English is the most spoken language on the planet. Anyway, Americans close down shop at night. Then, the call center in the P.I. takes the calls. Maybe there may be some US reps, but I never talked to one in the middle of the night. TM is a German company, btw. They are in 12+ countries and have service reaching 210 countries. Each one of those has a significant English-speaking population (not native, but 2nd or later language) so having call centers staffed by English speakers increase the chance they can help most of their customers.

I'm with you on that one. I specifically call very late because they seem friendlier and more eager and bend over backwards to help find a resolution. I will say the US call centers are generally more knowledgeable but the Phillipines call centers are more eager to help if they could. Thats been my experience.

My point exactly. It doesn't hurt that I respect them. People really come across negatively when you get support in another country. Bi have had great luck.@@asianstud7

I’ve actually also had great experiences with the after hours line. I think they have locations in India and some other countries

Are you a T-Mobile user? Have you been on the carrier for over a year? If yes we can easily help get you a promotional offer from 200 to 500. Contact me through name.

#Kemzy_Hacker# On I.G he is genius and also a veteran in the work..he does all his works perfectly and without delay...✌✌✌

This can be an issue for a lot of big provider company not just T-Mobile, it can be really complicated with so many of these policies and people not knowing wtf is going on. I worked for Verizon before and I can tell u how many times I screwed up cust and it’s not even my fault. I ended up quitting because of it

@@matthewcao2279 The Sprint to T-mobile migration has been a disaster. Reps were not sure how to help customers.

I'm doing the same.

Always go to corporate locations. Don’t go to 3rd party stores.

@@Crowski Don't you mean, "Always go to 3rd party stores. Don't go to corporate locations."?

@@WizardOfWor 😂😂😂 what. Dude you’re joking.

@@Crowski I was basically correcting you, because I thought that's what you mean to say earlier. IMO, 3rd party carriers >>> Big corporate chain carriers.

Are you a T-Mobile user? Have you been on the carrier for over a year? If yes we can easily help get you a promotional offer from 200 to 500. Contact me. My name is also my email

It's not a communication error. Every single phone company does this almost constantly. They always have some b******* deal out that's actually a lie.

If T mobile hired these sales reps then aren't they responsible for what they do? Was it up to the rep to make this lady whole, or was that up to T mobile? Does it make them bad that they still have not made her whole? Still gotta pay ten bucks for the line that was supposed to be free? They're not bad huh? Guess it's up to interpretation. Looks bad to me.

it’s not the reps fault it’s the texts fault tmobile should have made it free automatically

Well there's other people in the comment section claiming the same thing happened to them, and I'm a witness myself of a similar occurrence. They lie to your face until your 30 days to return the product is up and just apologize for the inconvenience and keep their $5 dollar commission, leaving you stuck with a 2 year contract.

@@georgecherry1536 They're trained to mislead you and refer you to the manager because all you get is an apology, nothing is free from corporations and you will be bound to a contract so good luck with that.

Are you still having issues?

They also lied to me about getting the free Samsung Galaxy S24 when you sign up as a new customer, per the current new customer promotion that is still going on today.

Are you a T-Mobile user? Have you been on the carrier for over a year? If yes we can easily help get you a promotional offer from 200 to 500. Contact me. My name is also my email

Well who fixes it , i have only gotten the run around and issue unresolved. I did not sign up to have to fight for something i wouldn't have gotten if it weren't offered out of the blue, i didn't ask about the offer, i was told about it. Why tell me if i tell u I'm on a budget and my bill cannot be over the expected. 3 times i said that. The application i signed certainly stated 3td line free... Unfortunately i wasn't given a copy , and the one online isn't saying what i read or was told.. sooo what do i do. I'm too old to do this every month. Seniors don't want this hassle. Why are they doing us poor old souls like this.

@@burlenevickrex3801 how long have you had the 3rd line? What kind of device is it? Is it still being financed or has it been locked into month to month pricing? You can go to the store you got it from and have them pull up the information for you. Typically the only way to get rid of a line is to cancel it but unfortunately the contractual agreements are still going to apply. Stores will typically try to give you the run around but there are a few tricks that most employees don’t want you to know. I will continue with scenarios.

Scenario 1) Your device is locked in a month to month contract. Your “free line” has passed its introductory pricing and they are charging you full price for both the line and the rental charge of the device. From this point you can request they call customer care and go through cancellations to return the phone and close out the line. Please ensure that the device is returned to them (in the same store you got it from, or by mail via a return kit) Request the cancellation is FUTURE DATED otherwise they will charge you proration fees and your bill will skyrocket as a result.

Scenario 3) worst case scenario. You get to the store and have the sales person access your account and the inform you that the device still has almost 2 years on it. They’ve already misled you and jacked up your plan at this point so it would be a great time to find a corrective action. Request that they call customer Escalations. Let them know that you were misled about the sale and the salesperson disregarded your finances as a senior and that you can no longer afford the expensive plan and additional device. Threaten to change providers unless the escalation team can offer you bill credits or a reasonably affordable resolution. If customer escalations or the salesperson are unwilling to help AND YOU ARE ADAMANT ABOUT LEAVING THE COMPANY demand that the salesperson give you your account number and pin so when you do end up switching providers you can keep your phone number. Most times the new company will already have 55+ plans available AND in most cases they are willing to pay off the monies owed to your previous company when you switch (please be mindful that it may be paid in part or in total but everything has a time limit so it would be best to confirm with the new company before making the switch)

I hope this helps and wish you the best of luck with your plan. Stay safe and take care!

You get throttled on MAX?

Are you a T-Mobile user? Have you been on the carrier for over a year? If yes we can easily help get you a promotional offer from 200 to 500. Contact me. My name is also my email

Oh well, it seems that prove still dont work. With all that Tmobile still told her that there is nothing that they can do. Tmobile sucks anyways...lol

@@darth_kal-el shhhhh don’t upset anyone. Lol

I did ask questions , couldn't afford not to ask... Yet it changed , questions didn't confirm it, trust couldn't insure it. Bad business is intolerable

They did it to me as well , i took the free line tho but ended getting billed for it. Then when i asked about why its not free they didnt know what i was talking about.

They will do this for anyone. I know how they are with as long as the customer don't ask they don't tell. I feel it is a pressure sales wording.

Are you a T-Mobile user? Have you been on the carrier for over a year? If yes we can easily help get you a promotional offer from 200 to 500. Contact me. My name is also my email

Are you a T-Mobile user? Have you been on the carrier for over a year? If yes we can easily help get you a promotional offer from 200 to 500. Contact me. My name is also my email

Yeah, but that's if you can somehow get a rep in America and not INDIA

@@kevinh6692 TMO business support is US based. Call center reps are 10% US, the rest are based out of the Philippines. That being said, business support can't and won't work on consumer accounts anyway.