Target limits self-checkout to 10 items as more retailers shift policy 

they did a test in my area and had the employees SCREAMING at customers...i snuck in with 12 cans of cat food!

🤔 But the Target employees do stop you

11? 12? Probably not. An entire shopping cart of groceries, when the employee is there watching over everything, probably. The problem was with traditional 10 or less checkout lanes was that the employee was too busy scanning things not to notice a customer unloading groceries onto the belt until it was too late. To make matters worse, people with one or two items would hold them, rather than place them down, so when it’s time to start scanning the next transaction, the person who placed their items on the belt ended up having several items scanned before the customer realizes, tells the cashier, and then hands them their items, as if they had a place for them (since the belt is filled with the other persons, that they now have to void, and somehow find room on the belt for those items, if they don’t know how to suspend a transaction.) Of course, this was back when the check out screens were in between the cashier and customer, so maybe it’s a little easier to notice who’s next, as well as if there’s anything hidden below the cart

They're probably going to enforce it with kindness, otherwise what's the point of a rule if it doesn't work.

@@arisu229during the test, they were screaming at people

They literally mention this in the video multiple times????

More like their claims of retail theft have been found to be overblown.

Grocery is my wheelhouse…they’re not exaggerating on theft rates. It’s crazy

​@J.A.M.-xg7cy no excuse but it is a terrible economy so makes sense to me!

This claim of massive theft has been disproven. The truth is these stores are losing money because people aren't shopping there as much.

They don’t pay them enough. Good luck.

​@89stebu Well they pay people to stock shelves & pay personal shoppers so obviously they can afford to open another register.

@@tbc9096they literally have more registers then people to work them. Yes they are right

@@wendelleddiebrewerlll Think you meant to respond to OP, boi

They don't want to cause humans get expensive quickly. They'll know customers will come either way

That’s true

they never have enough cashiers open.

💯 they need more regular check stands open. They didn’t want to pay staff and shuttled most customers to the stupid self checkouts.

Just there last week, 100% true,sadly

I know, i'm an introvert, too. Another problem is that to make things more comfortable for seniors and extroverts, they force the self-checkout workers to interact with people, even through some people don't want to talk to anyone. They don't want to smile, they don't want to even use greetings. They just want to get in and get out.

That's because you have to rely on the speed of the person working there, and you also have them being distracted by talking to the customers who are checking out

Yep. That's what they get for not being satisfied with hundreds of millions of dollars, and wanting billions instead 🤷‍♂️

This claim of massive theft has been disproven. The truth is these stores are losing money because people aren't shopping there as much.

😂😂😂

Yep but AI is going to take over lol

Because some of us are faster then the cashier. Want to bag things the way we want to. Like to price check and scan our app properly etc

@@blueseptember2174who are you fooling you can’t bag for yourself if you don’t go to self checkout this has been going on for years before self checkout was a thing all you need to do is tell the cashier you want to self check out that’s not a problem the problem is people are stealing and people under 21 are buying cigarettes and wine and beer and stealing

It's actually much quicker. Especially if you bring your own bags.

For one Target never has enough cashiers open. Target is basically forcing people to use self checkout.

When i do self checkout with a lot of items it’s always faster than the actual cashier. i’ve never spent more than 5 minutes using self checkout, but i’ve easily spent 10 minutes in a normal checkout. most underpaid cashiers don’t really care about going fast for you.

They truly don't want any customers in their stores any more... they rather have everything digitized and delivered... that's more profit for them with extra fees and less employee expenses 💯

because they don't want to pay for staff but they also want to stop theft, and they don't realize people are gonna come in, see that 1 lane only open, and walk right back out if they have an option.

Target is basically the next Kmart , I’m a current GM team member at my local target here in Kern County CA … Our positions have been getting changed almost every week , hours are getting cut to 20 a week , Stockrooms are filled to capacity with some products expired or out of season, Empty shelf’s looking like pandemic era still poor management who don’t do there jobs by having accountability for those who are slacking , Workers who don’t care that they hire basically go to stock and don’t stock right basically stocking stuff on the wrong prices shelf’s etc , then you have the front end with 1 cashier or 2 if there lucky daily on a 4hr shift , the online pickup order team we call them (Fullfillment team members) also are on 4hr shifts and with 3 or 4 workers sometimes 1 if some call off , Then lastly the unloading team (Inbound) the trucks get heavier each day and the workers back there are always rushed to unload it fast (There is 1 Person in the truck throwing the boxes) while the others back there in the line are grabbing boxes and putting it on Uboats and flats .. Let me just say I been here for 3 years now and I use to work for Walmart , I have to say Walmart is superior as of 2024 and always will be #1 retail chain .. Target on the other hand is the next Kmart

​@@amberf6275so true. That's exactly what I did last month when I noticed the same thing. All self-checkout was closed, and they only had one register open with a line to the back of the store.

​@amberf6275 You're right about Them not wanting a lot of employees but their claim of massive theft has been disproven. The truth is these stores are losing money because people aren't shopping there as much.

The only thing being stolen is profits.

This claim of massive theft has been disproven. The truth is these stores are losing money because people aren't shopping there as much.

Unfortunately, it doesn’t matter if you or I follow the rules if the ten people behind us won’t. Collective punishment has always been alive and well.

I've accidentally stolen because of self checkout (I thought it had been scanned, and it wasn't.) I've also lost money because it scanned the same item twice. There wasn't anyone around to fix it, so I gave up and ended up paying double for the item. I would have just walked away, but I really needed groceries and I didn't have time to stop somewhere else.

😂 Sooo read the article..you CANNOT USE TARGET SELF CHECK OUT WITH MORE THAN 10 ITEMS.

Same here! The problem I see with one particular nationwide conglomerate which I will not name, is that their software is not very user-friendly for older people or the cognitively-challenged. It's also programmed poorly with too many buttons/pictures for the same produce item. The fonts are too small, and the sound is too low for those hard of hearing to see. It's like the software is written by a bunch of people fresh out of technical school who don't understand human nature.They assume everyone is as tech-savvy as they are. At my store, they once had an idea to staff the self-checkouts with two people, but someone higher-up stopped it because it cost too much money. They don't want to hire security or use better anti-theft measures because they don't want to spend the money, and they don't want to upset old people.

Just know you’re saving a job when you check out with someone

Right? We have those days when we have to go out, but we don't want to interact with anyone. I will sometimes go out of my neighborhood to a store where I don't know anyone just because I don't want to stop and talk. I don't want to look at anybody. I don't want to be stopped by someone who recognizes me. I just want to get my stuff and go home. I'm not anti-social, I just want to be left alone.

I guess they expect 100 people to wait standing in 1 cashier line, while other employees watch

​@@KM-007 what other employees lol?

They have people from the floor come help at the front when there’s like 4-5 people waiting in the line! Not great, but that’s nothing you can do!

exactly and we all know it's bc they dont want to have to pay more clerks..

No the problem is that everyone wants to checkout at the same time and doesn't want to wait their turn. So until people stop feeling entitled to go first. Then they wont need self checkout.

The employees are supposed to bag your things properly. It’s outrageous that they don’t do so anymore.

I used to work at the Target express checkout lane, before all these self checkout nonsense, and this is exactly what people did. I honestly didn’t care. It was the people who complained about those with 11 items, mad at me, acting like I should’ve said something, when they themselves were guilty of multiple transactions. Like, did these people rather the 11 item person do two transactions as well? The actual process of paying multiple times makes the express lane slower, but whatever. It’s Targets fault for always making those lanes the very first ones by the door.

​@@UmmYeahOkI remember people doing that at a supermarket I use to work at however there were some exceptions. If we had a special item of the week on display at the register we had to ask of the were interested it it even if the were already at the max number of items.

As a Cashier, it's not taking our jobs away.

people are just gonna buy pass this by making multiple 10 item transactions.

I think Target might hire 2 more people per shift or just call up other workers from the floor to help. The main reason of limiting 10 items, is because some people don’t scan all the items or very few items are scanned at self checkout. Retail theft was very high at some Target stores! 😢 Some people think, “I could get away with it last time, I’m gonna increase the items not scanned and I get them for free! “No one is going to stop me anyway!” That’s why retail theft is so high right now! 😢😢

This policy will not be reverted anytime soon! I think is gonna stay for good! 😊

The pay is inline for what they do and the intelligence requirements.

​@@spankyssurprise1361So a hard working person in retail can't get a decent wage because their not smart? Everyone deserves a decent wage to survive it shouldn't be based on intelligence. Makes no sense in your logic 😂😂😂

@@captaincrunch3561 Pay should reflect the qualities of the worker and the job at hand. Pushing a button on the fryer for example just isn't worth 20 a hour. Stocking shelves doesn't require much. If you can be replaced with a machine...what does that tell you?

Target employees are paid decently and have ok working conditions. I worked at Walmart for years and dreamed of getting a job at Target 🎯 sometimes.

@@spankyssurprise1361 Eventually they will replace those types of jobs with robots then all of us would have to be Doctors and Lawyers 😂😂😂

The cashiers typically don’t like or want “chatty kathy”…they’re simply supposed to be friendly. Too many shoppers won’t read the room or don’t care about the line. Some of y’all are straight up lonely & use these stores as social outlets

Like my Dad said many times, "Figures don't lie, but liars figure".

i’ve never forgot to scan one of my items, but i’ve had actual cashiers forget to scan an item multiple times.

I hate this. It is also the case here in the Philadelphia area at Wawa, Wegmans, Whole Foods (which used to take cash but no longer does), Kohls, and my favorite independent supermarket.

In California it is forbidden to purchase alcoholic beverages at self checkouts.

@@user-bf1rj2cz3v In Pennsylvania, alcoholic beverages sold in supermarkets have to checked out at certain staffed registers.

I work at Walmart and the only thing we can electronically from our work phones is removing items. We have to do age checks and mis scans at the machine

@@ceciliacarrillo6923 oh ok. good to know. I do like the system. It makes it faster.

They're not trained cashiers.

Is there a self checkout class because you usually learn at the store and each one is different.

Agreed. The Harris Teeter near me gets pissy when I dont want to put something in a bag, like the milk. It then shows a recording of me scanning the milk while declaring “place the item in the bagging area”.

Not me! I always made sure.